In my opinion, Dietly is a failure, merely an aggregator designed for profit. In case of any issues, they provide no assistance and simply refer to the terms and conditions - I advise avoiding it!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stumbled across this website & so glad I did. Huge range of products & impressed as easy to navigate website as headings such as Paleo etc. Had some lovely peanut butter & orange protein balls, lovely... See more
Company replied
Long delivery despite quoting on their site “p.s. our shipping is quite fast.” I beg to differ! They use Royal Mail and yet orders placed with different retailer same day as theirs arrived way quicker... See more
Company replied
Amazing packaging! Every single glass-bottle stuff are well packaged with bubble wrapping. There is also a card with greeting! A wonderful sugar free low carb keto parcel with love!!! Definitely come... See more
Company replied
Company details
- Health food shop
- Fitness and nutrition
- Grocery Store
- Natural Foods Shop
- Nutritionist
- Vitamin & Supplements Shop
Written by the company
dietly is an online grocery that focuses on personalised nutrition. Our mission is to help people who have unique dietary needs to find the right products and get personalised advice. At dietly, you can use more than 50+ filters to find the right products for yourself or get a free consultation from one of our registered nutritionists to get further advice.
Contact info
Block A 2nd Floor, 284 Chase Road, N146HF, London, United Kingdom
- hello@dietly.co
- dietly.co
3.0
Average
143 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice food very small box
3 November 2021
Reply from dietly
Hello Lesley! We hope you are well. Thanks for your reviews and be sure to have a lookout for our new boxes. Have an amazing day!
Poor size bag not crispy not value for…
Poor size bag not crispy not value for the money
2 November 2021
Reply from dietly
Hello Alan,
We hope you are well. We are really sorry you did not like the products. We aim to only have the highest quality products that are chosen through a comprehensive selection criteria. However, we shall be sending you an email to rectify this issue immediately.
Thank you and have a great day
Product arrived well packaged and in…Good Service
Product arrived well packaged and in good condition.Was informed when parcel was on it’s way. Will use this Company again.
2 November 2021
Reply from dietly
Hi Marie! Thank you for your review, we appreciate your support and look forward to being of service to you again. Have a wonderful day!
First time using your products haven’t…
First time using your products haven’t tried it yet but love the packaging!
26 October 2021
Reply from dietly
Hi Sharon! Thank you for your review, we appreciate your support and look forward to being of service to you again. Have a wonderful weekend!
but they deserve 7 stars
24 October 2021
Reply from dietly
Hi Farook! We just do the best we can and strive to be the best and your support means everything so thank you. Hope to be of service soon, have a wonderful weekend!
Amazing variety
Arrived promptly, very pleased with the amazing variety of snacks in the box, good value for money. It would have been nicer in a gift box.
16 October 2021
Amazing!!!
Dietly are one of the best companies I have dealt with the products are amazing for Keto and I love them. The other reason I rate them so I highly is that you can really tell a company when things go wrong and they went above and beyond for me. For my last order delivery partner managed to deliver an almost empty box having damaged it and lost most of the contents. Straight away Dietly responded to me, accepted responsibility, they replaced my order and gave me future credit. They were in contact all the time and it all arrived within a few days. I haven’t seen customer service like this from anyone as long as I can remember. I essence Dietly are an awesome company and I’d thoroughly recommend them too anyone.
15 October 2021
My order arrived very promptly and…
My order arrived very promptly and everything looks great. Very pleased
11 October 2021
Super fast delivery and very reasonable…
Super fast delivery and very reasonable postage compared to prefer I g direct from The Paleo company
10 October 2021
Great product great price quick delivery
2 October 2021
Great service
Great service. I entered the wrong postal address but they managed to rectify it promptly. Great customer service and products received were great. Will definitely be purchasing again. Thank you
27 September 2021
Fast delivery
Fast delivery. And they put a gift for me inside. That was realy nice.
27 September 2021
This was the second time I have used…
This was the second time I have used Dietly and once again I was impressed by the quick delivery, careful packaging, and the free gift and money off voucher. Thank you!
24 September 2021
I haven't recieved my order yet but was…
I haven't recieved my order yet but was very impressed with the speed of service so far from making payment to dispatch
20 September 2021
Reply from dietly
Hello Suzanne! Thank you for your lovely review we can’t wait to hear what you think of them when you get your them. We hope you have a week as wonderful as you are 💚
I did not receive my order although it…
I did not receive my order although it says it’s been delivered. First time ordering from here and never again
14 September 2021
Reply from dietly
Hello Nicole, we hope you are well. We have just checked on your order reference #1325 and it has been delivered yesterday. A member of our team shall send you an email and contact Royal Mail to find out what happened. In case Royal Mail is unable to resolve this we shall send another order for free as a courtesy for your inconvenience. We hope you have a great day.
Arrived on time
Arrived on time, well packed, and it was the cheapest price around. Also included a discount voucher off my next order and a free gift which was a really nice touch. This was the first time I used or even heard of this company but it certainly won’t be the last
2 September 2021
Amazing taste!
26 August 2021
Excellent service and oroduct
24 August 2021
delivered as expected
22 August 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.