DIGBITS Reviews 227

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and robust construction, often highlighting their British manufacturing. Many people appreciate the efficient ordering process and the prompt delivery service. Reviewers consistently mention the outstanding customer service, noting the helpfulness of the staff in ensuring correct orders and providing support for various inquiries. However, some people were dissatisfied with certain product dimensions, finding them smaller than expected or not suitable for their machinery. A few customers also experienced issues with delivery times, noting that items took longer to arrive than initially stated on the website.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality and robust... See more

Order

Users describe positive interactions with order. Customers consistently praise the easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering process. We liked the fact they came back to check measurements. Staff really friendly. The digger bucket was delivered very quickly and fitted perfectly. The quality of manufacturing wa... See more

Company replied

Rated 5 out of 5 stars

Great staff who rang us twice to confirm the size etc Sadie the member of staff was brilliant, patient and very kind and helpful as we are both in our 70s and my husband was unsure of the size of trac... See more

Company replied

Rated 5 out of 5 stars

5 star company to deal with, great communication, nothing too much trouble, great advise, Zac very helpfull and understanding, great asset to your company. Product purchaced have used and is fantastic... See more

Company replied

Rated 5 out of 5 stars

I ordered two buckets but had a slight issue with pin sizes. Sadie got back to me very quickly and after a couple of emails the problem was solved, both buckets arrived about a week later. buckets are... See more

Company replied


Company details

  1. #12 of 39 best companies in Construction equipment supplier
  2. #4 of 10 best companies in Machinery parts manufacturer

Written by the company

DIGBITS are a British manufacturer of quality excavator buckets, attachments and spare parts. Every single bucket and mechanical attachment we sell, from the smallest micro digger bucket, to the largest excavator XHD rock bucket, is manufactured in our own works, in Staffordshire, United Kingdom.


Contact info

4.8

Excellent

TrustScore 5 out of 5

227 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent, very helpful, great product.

4 March 2026
DIGBITS logo

Reply from DIGBITS

Thanks for your order and review. We're sure your excavator rake's Hardox® tines will give long, trouble-free service.

Rated 5 out of 5 stars

Up to the job

Such good quality well made

26 February 2026
DIGBITS logo

Reply from DIGBITS

We're sure those Hardox® grapple tines will serve you well. Thanks for the order and review.

Rated 5 out of 5 stars

Wear parts on the website well…

Wear parts on the website well described with measurements included to avoid buying the wrong ones

9 February 2026
DIGBITS logo

Reply from DIGBITS

Glad you found it useful. We do our best to help customers find what they need. Thanks for the order and the review.

Rated 5 out of 5 stars

Good Service!

Quick, efficient service and thorough ordering process.

19 February 2026
DIGBITS logo

Reply from DIGBITS

Thanks for buying British made buckets and for the kind review.

Rated 5 out of 5 stars

Great service and quality product

Great service and quality product! wouldn't go any where else for bits for my digger

17 February 2026
DIGBITS logo

Reply from DIGBITS

Thanks for the loyalty and kind review. Glad we're getting it right for you.

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivered promptly.

10 February 2026
DIGBITS logo

Reply from DIGBITS

Thanks for your order and the positive review.

Rated 5 out of 5 stars

Fantastic services

Fantastic services spoke to design engineer he worked out exactly what we needed and would fit ow machen with it's til hitch brilliant knowledge
Highly recommended

23 January 2026
DIGBITS logo

Reply from DIGBITS

Thanks for the order and the kind review. As you say, we don't sell buckets pulled out of a shipping container - every bucket is built in our UK works to suit the customer's requirements.

Rated 5 out of 5 stars

I ordered two buckets but had a slight…

I ordered two buckets but had a slight issue with pin sizes. Sadie got back to me very quickly and after a couple of emails the problem was solved, both buckets arrived about a week later. buckets are solid and well made, Digbits are well recommended by myself. Excellent.

16 January 2026
DIGBITS logo

Reply from DIGBITS

Thanks very much for the honest review. Your order is appreciated.

Rated 5 out of 5 stars

Great part great price

Ordered delivery and call to check correct part was been dispatched was great

Great price and quality

21 January 2026
DIGBITS logo

Reply from DIGBITS

Online ordering with proper old school customer service. Glad to have helped. Thank you for your custom.

Rated 4 out of 5 stars

Ordered 45mil shims received 15 ordered…

Ordered 45mil shims received 15 ordered 20 i contacted them and they sent 20 plus a cup as an apology so overall I’m satisfied

2 January 2026
DIGBITS logo

Reply from DIGBITS

Thanks for the feedback. We always try to hit perfection, but if we fall short, we'll do our best to sort it out.

Rated 5 out of 5 stars

New brush

Fantastic service prompt delivery throughly recommend

19 January 2026
DIGBITS logo

Reply from DIGBITS

Thanks for the kind review.

Rated 5 out of 5 stars

Brilliant for digger attachments!

Great communication, sent diagrams to make sure measurements were correct.
The bucket arrived quickly and the quality is really good.
Will definitely buy from again.

13 January 2026
DIGBITS logo

Reply from DIGBITS

Multiple times a week we find another reason why it is best to check twice and weld once. Glad the product is to your liking -we're sure it will give sterling service. Thanks for the review.

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