Digibroadcast Reviews 

101
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Brilliant advice, brilliant after sales from the websales team. Very committed to finding the right product for us and they went out of their way to help.

Rated 1 out of 5 stars

(WEB26920) AVOID: Yes the bad reviews are all true. AVOID AT ALL COSTS, I ordered an item online, I opened the box to check if it was the correct item (something which is within my consumer rights as... See more

Rated 5 out of 5 stars

Ordered a used Sony UTX-P1 transmitter with XLR cable to 3.5mm jack from this company on Saturday 8th June. Item was reasonably priced. Got order confirmation straightaway. On Monday was informed... See more

Rated 1 out of 5 stars

I placed an order and it’s been 3 days without any confirmation of shipping, despite paying extra for 2 day delivery, which has obviously not been honoured. They also haven’t responded to emails ask... See more

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3.4

Average

TrustScore 3.5 out of 5

101 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(101)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful aftersales support

They were incredibly helpful when dealing with some equipment that needed repairing. Went above and beyond the call of duty to get things fixed. I really couldn't recommend more highly!

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast answer and easy communication.
Any doubts or concerns are easily solved mainly because they care about the costumer.

Highly recommended as a partner.

Thanks guys!

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I had an absolutely fantastic experience buying a camera. The owner’s commitment to customer satisfaction was evident throughout the entire process. I highly recommend this place to anyone in search of quality cameras and outstanding customer service.

23 August 2023
Unprompted review
Rated 1 out of 5 stars

We prepayed for a product

We prepayed for a product, but never recieved the item. Has not even been shipped. We contacted the customerservice allready about this back in start 2021.

We have steadily asked about status on the refund, and every time we get a respons, that they will fix, refund or whatever. But nothing happens. Tried mail, phone, Messenger, seem like they don't care.

This was a product for Black Magic grading panels, where we where refered to buy from DigiBroadcast. So very dissapointed as another reseller about this complete lack of care.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

I DO NOT TRUST THIS COMPANY

I ordered a Canon camera they falsely stated was in stock and took my £888 then an e mail stated they would let me know when they got hold of the camera .
I rang up and asked if they had the camera to be told it was out of stock and did not know when it would be available.
I then asked to cancel the order and get an refund.
They tried to fob me off by selling me a more expensive camera. To date I have not had my AMEX card refunded nor response to my e mail.
I await a refund soon before taking legal action.
This company does not seem trustworthy.

22 July 2023
Unprompted review
Rated 5 out of 5 stars

Had ordered the wrong product

Had ordered the wrong product. The team over at Digi Broadcast did an amazing job to send out an alternative with the tight timeframe we had given them. Very Happy with the service provided and would highly recommend them!

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

Extremely helpful company who go above and beyond for customers! Liam in particular was a huge help for me in sourcing and delivering a used Arri in excellent condition for a competitive price. Really appreciated all the help guys!

8 February 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!

I placed an order and it’s been 3 days without any confirmation of shipping, despite paying extra for 2 day delivery, which has obviously not been honoured. They also haven’t responded to emails asking them where my order is or for any tracking information. I’m going to cancel my order if they haven’t already sent it and get back to me ASAP.

Terrible customer service. AVOID

19 February 2023
Unprompted review
Digibroadcast logo

Reply from Digibroadcast

Dear Jake,

Thanks for your feedback. We have looked into this for you.

At the time you placed the order the estimated lead time on wanted product was 2 weeks for delivery.

We can also see that one of our staff members tried to get in contact with you regarding your order.

You were also immediately refunded for the duplicated order made in error.

And later on you were refunded for the second order.

We are sorry that you feel this way, please reach to us at customer-care@digibroadcast.com if you wish to discuss this further.

Best wishes,
Digibroadcast

Rated 5 out of 5 stars

Reliable and knowledgeable

A great bunch, very reliable and knowledgeable, Raj is a fantastic person to deal with.

26 January 2023
Unprompted review
Digibroadcast logo

Reply from Digibroadcast

Dear Louis,

Many thanks for your feedback.
We know, Raj is a great guy :)

Best wishes,
Team Digibroadcast

Rated 5 out of 5 stars

Really helpful

Really helpful. Fantastic communication and excellent service.

25 November 2022
Unprompted review
Digibroadcast logo

Reply from Digibroadcast

Thank you Tony for your 5 star review

Rated 5 out of 5 stars

Great Customer Service

Digibroadcast was very helpful in supplying me with a Sony FX6 camera which I had been trying to find. The service I experienced was very helpful and assisted with getting my camera delivered to me the next day.

11 November 2022
Unprompted review
Digibroadcast logo

Reply from Digibroadcast

Thank you Nick for your 5 star review!
We are thrilled that you had such a great and meaningful experience with Abdur. We all take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.
Best wishes,
Digibroadcast

Rated 5 out of 5 stars

The team helped me with my Sony FX6…

The team helped me with my Sony FX6 purchase very quickly and efficiently,
They were super helpful and understanding when I needed to return the camera. Brilliant service highly recommend.

2 November 2022
Unprompted review
Digibroadcast logo

Reply from Digibroadcast

Hi Jon,
Many thanks for your feedback. We appreciate you recommending us in your comments.
Best regards,
Digibroadcast Team

Rated 5 out of 5 stars

Item I wanted was out of stock

Item I wanted was out of stock. I still placed the order as there was no rush and the price was good. They kept me informed all the way through about the progress of my order and managed to deliver two days before my flight out of the country. Thank you for providing me a great service. I will come back again.

5 October 2022
Unprompted review
Digibroadcast logo

Reply from Digibroadcast

Hi Valerio,
Thanks for leaving us a 5 star review! We’re grateful to have you as our client.
Best wishes,
Digibroadcast Team

Rated 4 out of 5 stars

Bought a nice used Sachtler tripod

Bought a nice used Sachtler tripod. Digi Broadcast picked up the phone when I had a query about the product before buying and it arrived the day after ordering. The tripod head was fully locked off when it arrived. This is generally bad practice, as it often causes damage in transit. Luckily all was in order and it works very well

12 October 2022
Unprompted review
Digibroadcast logo

Reply from Digibroadcast

Thank you, Neil for your feedback. We value the positive review and are happy to hear that you are happy with your purchase.
Best regards,
Digibroadcast Team

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