2 scales bought from this company. Both are fully functioning and reliable and come with guarantees. Lesson learnt - buy products from specialists in their domain, not from online retailers that sell... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to contact this company about a set of scales we ordered from them less than 6 months ago which had one of its components fail. A replacement, under warranty, was sent out the same day, usin... See more
Company replied
When placing the order I there was a problem with the site and I thought the order had not gone through and so I ordered again. I then got 2 emails showing that both orders had gone through. I rang c... See more
Company replied
I can't leave a review on the scales as they were bought as a gift. However the customer service from this company is excellent. I mistakenly ordered 2 items and when I rang them the person I spoke t... See more
Company replied
Company details
- #52 of 192 best companies in Electronics store
- #12 of 94 best companies in Kitchenware Shop
Written by the company
Huge selection of digital scales for kitchen, commercial and industrial use from top quality brands - with our lowest prices ever!
Contact info
Units A6-A7 Withytree Farm, Broadway Road, GL54 5NT, Winchcombe, United Kingdom
- 01352861111
- sales@digital-scales-company.co.uk
- digital-scales-company.co.uk
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Delivered on time
13 October 2024
Reply from Digital Scales Company
Hi Abbey, many thanks for your order and leaving a 5 star review, it is really appreciated.
Please do not hesitate to get in touch if we can help in any way.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Thank you Alan for your great 5 start review!
Please do not hesitate to get in touch if we can help in any way.
Best wishes, Sue @ Digital Scales Company
EASY TO READ WEBSITE
EASY TO READ WEBSITE, EASY TO ORDER FOLLOWED UP WITH NEXT DAY DELIVERY. CANNOT BE BEATEN
17 September 2024
Reply from Digital Scales Company
Hello Gordon,
Thank you for giving us the opportunity to supply your scales and your really helpful 5 start review! We're very grateful for your custom and pleased to hear our carrier delivered on their promise of next day delivery to Argyll & Bute.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Thank you Sophia for your order and 5 star review! We've very grateful.
Best wishes, Sue @ Digital Scales Company
Proper Scales for the job.
Proper Scales for the job.
Needed some decent scales, so after looking round came across this company, very good selection and found just what I needed.
Very good service, would recommend.
13 September 2024
Reply from Digital Scales Company
Hello Philip,
Thank you so much for your 5 star review and great comments, they are really appreciated!
Please do not hesitate to get in touch if we can help in any way in the future.
Best wishes, Sue @ Digital Scales Company
Eh Mark G
Eh Mark G
Thank you for your emails very good response good company Ethics
For all brewers out there the Triton T3-400 Tough Pocket Scale 400g x .0.01g scales... brill for the chemicals to be weighed if your using RO Water
A must have if you want your brew to be good all the time
These scales have a nice strong surround with rubber feet The lid comes off for ease of use.
This company gets five stars from me because they deliver and serve great products
They delivered to me in a day and packaging was good. I will defo use this company again ....first time buyer
Cheers D W company
Regards
Andrew
10 September 2024
Reply from Digital Scales Company
Hello Andrew,
Many thanks for your great 5 star review, it is really appreciated!
Your comments about the accuracy of the Triton Pocket Scales will be really helpful to anyone brewing their own beer, particularly when using reverse osmosis water. Particularly as the water's composition and quality can have an affect on the quality of the final product. Thank you again.
Kind regards, Mark @ Digital Scales Company
Great response
Great response. Kept informed of progress . Advised of dispatch. Very good quality. Good price. Scales arrive in excellent
protective packaging. High score for this company
7 September 2024
Reply from Digital Scales Company
HI Hugh, thank you so much for your 5 star review! It comments really means a lot to all the team and help keep everybody motivated to do the very best job possible.
Best regards, Sue @ Digital Scales Company
Brilliant company
Brilliant company, first time using them. Excellent customer service and product arrived on time and in perfect condition. Really happy with the scales they will help us a lot.
Thank you!
16 August 2024
Reply from Digital Scales Company
Hello Chris,
Thank you so much for your great comments and review, it is really appreciated!
Please do not hesitate to get in touch if we can help in any way in the future.
Kind regards, Sue @ Digital Scales Company
scale not being in stock
I purchased a scale from the website that stated it was in stock, I purchased the scale and was then told that the scale was not in stock and that it would not be for at least 2 more weeks
14 August 2024
Reply from Digital Scales Company
Hello Francis,
Thank you for your review.
We are very sorry to have let you down and not making the stock position clear. We sold out of this particular model only a few days before you placed your order, and the stock position on our website automatically said Delivery: 14-21 days.
We hope the immediate processing of your refund enabled you to find and purchase similar Pocket Scales elsewhere.
Best regards, Sue @ Digital Scales Company
I wrote a review of this company last…
I wrote a review of this company last weekend and they are the second company to claim I gave them a bad report. I gave each of them 5 stars I think. One of them possibly 4. The company doing the reviewing was Trustpilot.
13 August 2024
Unprompted review
Absolutely 100% recommend
Absolutely 100% recommend, super fast delivery and item arrived in immaculate condition. And as a nice little touch I had a written personal thankyou note from seller. I would definitely buy from them again.
16 July 2024
Reply from Digital Scales Company
Thank you so much for your 5 star review and great comments!
Your feedback is really appreciated and motivates the team to continue putting our customers first.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Thank you so much for your 5 star review!
It is really appreciated and a great boost to the team.
Best wishes, Sue @ Digital Scales Company
Family Business Quality
Timely updates on my order once received. A personal note from this family business with my order to ensure everything was ok.
28 June 2024
Reply from Digital Scales Company
Hello Chris, Many thanks for your order and taking the time to leave a wonderful 5 star review! It is really appreciated.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Simon,
Many many thanks for your 5 star review!
It really means a lot to the team.
Please do not hesitate to get in touch if we can help in any way in the future.
Best wishes, Sue @ Digital Scales Company
The scales were reasonably priced and…
The scales were reasonably priced and delivered quickly. Excellent service.
12 June 2024
Reply from Digital Scales Company
Hello Thaddeus,
Thank you so much for your order and leaving us a great review!
Best wishes, Sue @ Digital Scales company
The product was well priced and…
The product was well priced and delivered very quickly. Great service
13 June 2024
Reply from Digital Scales Company
Hello Gordon,
Many thanks for your custom and amazing 5 start review! If is really appreciated.
We hope to be of service again soon.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello Anthony,
Thank you so much for your 5 star rating! Your positive comments mean a lot to the team and are really appreciated.
Please do not hesitate to get in touch if we can help in any way.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Hello David,
Many thanks for your 5 star rating!
It is really appreciated, please do not hesitate to get in touch if we can help again in the future.
Best wishes, Sue @ Digital Scales Company
Easy transaction and delivery was as…
Easy transaction and delivery was as stated next working day
7 June 2024
Reply from Digital Scales Company
Hello Dennis,
Thank you so much for your 5 star rating! Your review and positive comments really motivate the team to continue providing the very best service to all our customers.
Best wishes, Sue @ Digital Scales Company
Good customer service
There was an issue with the delivery of my order but fair play to them, they got in touch, refunded the delivery fee and seemed to genuinely care and make effort to fix it. Things will always go wrong sometimes, that’s just the way the world works, but it’s real mark of good customer service and good business practice when a company cares and actually does something about it.
11 June 2024
Unprompted review
Reply from Digital Scales Company
Hello Ben,
We are really grateful for your positive comments and 5 star review!
Our team work hard to ensure every customer receives the highest level of service, we really appreciate the opportunity correct the issue regarding your delivery. Please do not hesitate to get in touch if we can help in any way in the future. Best wishes, Sue @ Digital Scales Company.
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