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Digitale-Vignette-Online.at Reviews 

10,101
•
TrustScore 4 out of 5

4.1

E-commerce service
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Review summary

Created with AI, based on recent reviews

Considering 1,468 reviews, reviewers had a great experience with this company. Customers frequently mention that purchasing travel vignettes online is exceptionally fast, simple, and completely hassle-free for everyone involved in the trip. Many people really appreciate the smooth transaction process and the wonderful convenience of getting everything sorted out right away online without any delays. Some reviewers were not happy with unexpected recurring charges tied to a monthly subscription plan that was poorly explained during the initial purchase. Consumers also pointed out that these automated fees were very difficult to notice beforehand, often hidden in fine print, and lacked a clear cancellation option.

What people talk about most

User experience

Customers had positive experiences with user experience, highlighting how quick and easy it is to buy a... See more

Payment

Reviewers mention ambiguous feedback about payment, noting that while the initial website and checkout... See more

Website

Customers consistently note ambiguous experiences with website usage, reflecting high disagreement among... See more

Subscription

Reviewers highlight negative aspects of subscription, noting that purchasing a temporary pass automatically... See more

Service

Clients share positive opinions on service, describing the overall process as quick, simple, and hassle-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's easy and second time using it. Previosly they've charged me again the first day of the next month, but after my comlaint, they've responded qiluickly and refunded me.

Rated 4 out of 5 stars

It was ok but final view of registration plate looked a little weird

Company details

  1. E-commerce service

Written by the company

Vermittlung von sofort verfügbaren digitalen Vignetten in Österreich

Contact info

4.1

Great

TrustScore 4 out of 5

10k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(10,101)

4,914 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a scam

This is a scam. You buy a ten-day vignette, but they keep charging it every month. Be aware that this is not a mistake; it is a deliberate scam. Check the other complaints. If you buy the ten-day vignette, I recommend checking your account regularly. They have been charging me for the last five months. I ended up paying €76.80 for a ten-day vignette. It's great being an Austrian driver when others pay the price for using your roads. Think twice before going to Austria.

15 July 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message, Ray.

To summarize briefly: The vignette Flatrate is charged monthly and allows multiple activations without an extra fee each time. This is mentioned multiple times during the ordering process. We're sorry this wasn't clearer during checkout.

You can end the Flatrate at any time in your order overview. We review refund requests on a case-by-case basis. Please reach out to us at lena@dmc-gmbh.online.

Kind regards,
Lena – Customer Care Manager

Rated 1 out of 5 stars

fast service but unauthorized subscription - watch out!

Easy and fast service.
Regularly discounts sent to the email

Update:
Changed my review to 1 star because this year surprisingly they started adding automatic monthly subscription to your order, even when you buy a single use pass. I find it quite ridiculous and had to file a refund request via PayPal which I luckily used (and therefore got a refund)

Stop this scam please!!!

Advice on how to avoid it: 2 options.
1. Paypal - they process the refund fast.
2. Revolut bank from any eu country of their presence. Buy your vignette, find your transaction in the online bank and immediately block any future charges

Update:
They are now reacting that it was clearly stated there are recurring charges while it's never been like that for years before and is NOT clear while ordering.
99% of their clients are buying a one time vignette, they as a company are perfectly aware of it and still implemented the recurring charges.

My request remains the same. STOP THIS SCAM.

14 July 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message, Maria.

In short: With the Flatrate, you are charged monthly and can activate vignettes multiple times without paying extra each time. This is mentioned multiple times during the ordering process. We apologize if this was not clearly communicated.

You can cancel the Flatrate at any time via your order overview. We review refund requests on a case-by-case basis. Please reach out to us at lena@dmc-gmbh.online.

Kind regards,
Lena – Customer Care Manager

Rated 1 out of 5 stars

Its a scam …which cost me 400 EUR

Its a scam …which cost me 400 EUR.

Bought a 10 day Vignette on June 1st. In July I received 400 EUR penalty from the state highway company for not owning a Vignette on June 2nd and 5th….

The story goes like this:
Last summer I bought a 10-day Vignette, I was charged monthly for 4 months before I noticed,as others have allready described…I asked for refund, and they refunded one month.
Now I bought the Vignette and camcelled renewal immediately after the journey. When I recieved the penalty I conntacted DMC, and they simply wrote that my Vignette wasnt valid, without any explantation why…on further questions they wouldnt answer anymore.
whats interesting: they refunded the same (suposedly non valid🙂)Vignette a couple days after my inquieries

Update:
Dear Mrs. Lena,
thank you for a great PR response.

The relevant documents have already been sent to your official site before I posted the review, as described above.

Since you are clearly a PR official it is comprehendible, but still somewhat amusing you are asking about the papers in an answer to a Trustpilot review…why didnt I get a response from your official site firstplace.

Also, the fine was already paid since for 400 EUR there is no point of including an attorney, which would only raise the expenses on my side.
Thereby this unpleasant story finished on my side.
The review was posted solely for the awarenes of other potential customeras.

Sincerely,
Samo Turk

13 July 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for sharing your experience, Samo.

We are sorry to hear about the penalty you received, and we understand this is frustrating, especially since one of the vignettes in question has already been refunded. We would like to look into the activation status of your vignette for the dates in question. Please contact us at lena@dmc-gmbh.online with your order number or license plate so we can check this for you.

As an independent reseller, we are not the toll authority itself, so any formal steps regarding the fine need to be handled directly with the responsible highway authority. We will however gladly review your case and the related payments.

Kind regards,
Lena – Customer Care Manager

Rated 3 out of 5 stars

I didn't get how I paid second vigneta…

I didn't get how I paid second vigneta for a month and also I had a problem with payments

13 July 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message, Kosťa.

To summarize briefly: The vignette Flatrate is charged monthly and allows multiple activations without an extra fee each time. This is mentioned multiple times during the ordering process. We apologize if this was missed during checkout, especially when purchasing on the go.

You can end the Flatrate at any time in your order overview. We will review your payments and arrange refunds where appropriate.

Kind regards,
Lena – Customer Care Manager

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