DigitalKeysBox  Reviews 695

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and prompt responses. Many people appreciate the efficient and kind assistance provided, often noting quick resolution of issues and a smooth overall experience. Consumers frequently mention that the service is excellent, with numerous individuals expressing satisfaction with the speed and effectiveness of the support received. However, some customers also noted initial issues with product keys not working or receiving a different product than advertised. These instances were typically resolved quickly by customer service, who provided new keys or compatible versions.

What people talk about most

Product

Consumers find product experiences to be ambiguous. While many reviewers praise the products, such as Windows... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the dedicated support... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being very... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Windows 11 Pro + Office 2024 bundle. Installation was simple, and key worked on 1st try for Windows. Office did give me some issues, after uninstalling and reinstalling with a new Key from D... See more

Rated 5 out of 5 stars

I'm very impressed by the DigitalKeys Post-Sale supports. James patiently guided me to resolve my activation issues and his step-by-step instructions was clearly and easily followed. Thanks a lot Jame... See more

Rated 5 out of 5 stars

Product purchased was delivered as promised and promptly - Keys for Windows 11 Pro and MS Office 2024 Pro. Instructions to install and activate were clearly given. Ran in to difficulty to activate Off... See more

Rated 5 out of 5 stars

I purchased 6 separate downloads of Microsoft Office Professional 2024 and Windows 11 Pro for my six family laptops over about two weeks. Installation of 4 of them went off without any issues. Apparen... See more


Company details

  1. Computer Software Shop

Written by the company

Keys for Soft


Contact info

4.8

Excellent

TrustScore 5 out of 5

695 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable Purchase and Support

Product purchased was delivered as promised and promptly - Keys for Windows 11 Pro and MS Office 2024 Pro. Instructions to install and activate were clearly given. Ran in to difficulty to activate Office. Contacted support by email. Response was prompt and the solution provided worked perfectly. I was really impressed by their support in taking care of the customer. I wish there were others who will follow their lead. I will not hesitate to do business with DigitalKeyBox in future. In fact I will highly recommend this company.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

When the installation failed

When the installation failed, I received prompt, patient and accurate communication from James from customer service. Thanks to his help I was able to successfully install a new version of MS Office at a terrific price.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great services

The purchase was fast. When I needed help with the installation at 10pm, the staff answered like right away, really amazing. The installation is easy anyway.

15 January 2026
Rated 5 out of 5 stars

DigitalKeysBox stand behind their products.

DigitalKeysBox is awesome, after fighting with Microsoft for over a week, deleting, and reinstalling Office 2024, I couldn't get it to work. MS wanted me to spend between $300-$600 for a firewall & malware protection (that I already had). Within 12 hours DigitalKeysBox had me up and running!!!

1 January 2026
Rated 5 out of 5 stars

I got a great deal on MS Office 2024…

I got a great deal on MS Office 2024 from DigitalKeysBox. I received an email with installation instructions and MS Product keys were provided. After having some trouble with installation, I found out that Microsoft Office Digital Desktop App was already installed on my laptop. It had to be removed to allow the installation of Office 2024 to proceed.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

There is someone on the other side to…

There is someone on the other side to help

Clearly stated what steps to take to resolve an issue. A few months after the original purchase, I got a new machine. In less than 24 hours they resolved the license problem I was experiencing. Great experience with very timely feedback and resolution!

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I had a great experience with this company. Product was as described and delivered promptly. Excellent follow up help! Highly recommend.
Pete K.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Digital Keys Box is a legit and trustworthy shop

Digital Keys Box is a legit and trustworthy online shop. The deliver what they promised. They have excellent quality customer service (Rep name James) who helps to solve customers issues quickly. I recommend this affordable online store. Keep up the good job! 👍

27 December 2025
Unprompted review
Rated 5 out of 5 stars

So far the product is working great

So far the product is working great! There was an international service charge of $1.20 that caught me off guard but customer service replied promptly via email confirming the charge. Otherwise happy so far with the product and better than paying for a subscription.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My experience with DigitalKeysBox and James has been great. I had several questions. James was always very prompt with answers, friendly, and highly knowledgeable. Thank you, James!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome service!

Awesome service!
I accidentally bought Office 2024, but my MacBook is too old - so I had to change to 2021. They immediately put back the difference to my PayPal (without me asking even) and they helped me to download the correct software and license.
Would definately recommend any day of the week!

17 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look