DigitalKeysBox  Reviews 695

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and prompt responses. Many people appreciate the efficient and kind assistance provided, often noting quick resolution of issues and a smooth overall experience. Consumers frequently mention that the service is excellent, with numerous individuals expressing satisfaction with the speed and effectiveness of the support received. However, some customers also noted initial issues with product keys not working or receiving a different product than advertised. These instances were typically resolved quickly by customer service, who provided new keys or compatible versions.

What people talk about most

Product

Consumers find product experiences to be ambiguous. While many reviewers praise the products, such as Windows... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the dedicated support... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being very... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Windows 11 Pro + Office 2024 bundle. Installation was simple, and key worked on 1st try for Windows. Office did give me some issues, after uninstalling and reinstalling with a new Key from D... See more

Rated 5 out of 5 stars

I'm very impressed by the DigitalKeys Post-Sale supports. James patiently guided me to resolve my activation issues and his step-by-step instructions was clearly and easily followed. Thanks a lot Jame... See more

Rated 5 out of 5 stars

Product purchased was delivered as promised and promptly - Keys for Windows 11 Pro and MS Office 2024 Pro. Instructions to install and activate were clearly given. Ran in to difficulty to activate Off... See more

Rated 5 out of 5 stars

I purchased 6 separate downloads of Microsoft Office Professional 2024 and Windows 11 Pro for my six family laptops over about two weeks. Installation of 4 of them went off without any issues. Apparen... See more


Company details

  1. Computer Software Shop

Written by the company

Keys for Soft


Contact info

4.8

Excellent

TrustScore 5 out of 5

695 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Issue Resolved

Ultimate, what made the experience good was that the issue was resolved. However, it would be a 5-star if the issue had never surfaced.

2 February 2026
Rated 5 out of 5 stars

Easy installation and great customer service follow-up.

I purchased a set of Windows 11 Pro and Office 2024 Professional. I had 1 minor problem activating the Windows 11 Pro, which I used to upgrade my HP laptop from Home to Pro. James (Customer Service) quickly responded to my email and gave me clear instructions on how to resolve it. He also answered all of my questions quickly and friendly. The Office 2024 Professional installed and activated without problems. It was a smooth and quick process, so I ordered a second set of Windows 11 Pro and Office 2024 Professional for my daughter's laptop.

5 February 2026
Rated 5 out of 5 stars

Excellent customer service

I bought MS Office standard edition and then a few days later I noticed they had the Professional version for the same price. I emailed the company to see if I could exchange one product for the other and I received an immediate response with the code to download and install the pro product. I was very impressed and will continue to purchase from this company in the future, with confidence.

8 February 2026
Rated 4 out of 5 stars

Easy process

Easy process. I deducted one star because the original keys for both programs did not work. That said, once I reported the issue a new key was provided and it worked. Customer service was great they addressed the issues promptly. I would recommend you.

7 February 2026
Rated 5 out of 5 stars

Resolved activation issues with Microsoft

I had activation issues with Microsoft, of course, and support resolved both for me efficiently, expeditiously and professionally. I checked with TrustPilot before I made the purchase and DigitalKeys lived up to their hard-earned reputation for dependability and integrity. Very happy consumer!

7 February 2026
Rated 4 out of 5 stars

Not an easy installation

IT took me numerous times before I made a successful installation where I could find. the Office 2024 programs on my computer. However support did respond promptly a number of times until I finally found the OFFICE programs on my start menu,

7 February 2026
Rated 5 out of 5 stars

Purchased the product

Purchased the product - Had some issues deleting the older version before installing the newer version - contacted Support via the link provided - step by step instructions were quickly provided to resolve the issue - after following the instructions, the new version of MS Office installed successfully.

6 February 2026
Rated 5 out of 5 stars

Another great software purchase with…

Another great software purchase with DigitalKeysBox at a fantastic price!! Outstanding support team that responds quickly to any contact through email!!I have made 6 purchases over a two month time frame and all purchases worked out very well!

27 January 2026
Rated 1 out of 5 stars

Don't Trust this Company

They wanted me to use the link provided in the email to download the version of Office, which seems weird. And when I asked for a refund, they wanted me to provide a screenshot of the invalid key. Don't trust this company and don't waste your time and money with them.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I bought Microsoft Office lifetime…

I bought Microsoft Office lifetime license. No issues for a month. After a month Microsoft told me to validate my codes and it was not working. I contacted DigitalKeyBox and got activation code in couple of hours. Hopefully it will work

1 February 2026

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