Sara was great and very helpful. My original key and a 2nd she provided had previously been used.... according to Microsoft. Sara called another department and asked me to call back in 2 hours while... See more
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See what reviewers are saying
There were any problems with Access. But Digit Monitor helped me a lot to get it. Thanks a lot.
I used to use AutoCAD, at a former company. So I drawed also some private drawings. Now, were I was gone in pension, I had look for a possibility, to change some of my privat drawings, because our ho... See more
EXCELLENT customer service. The team is really there for their customers. I had an issue getting my purchase downloaded (my lack of tech expertise) and customer service stayed on the chat with me fo... See more
Company replied
Company details
Written by the company
We are committed to providing you with a dependable and satisfactory experience with the software products you require.
Contact info
173 Fair St, Carmel, New York 10512, Unites States, 10512, New York, United States
- contact@digitmonitor.com
- digitmonitor.com
4.6
Excellent
92 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Sara was great and very helpful
Sara was great and very helpful. My original key and a 2nd she provided had previously been used.... according to Microsoft. Sara called another department and asked me to call back in 2 hours while they troubleshot it. Supplier is sending new key with instructions direct to me. All seems to be good.
31 July 2024
Unprompted review
Reply from Digit Monitor
Dear Rick,
Thank you so much for your kind words and for sharing your experience with Sara! We’re delighted to hear she was helpful and stayed committed to resolving the issue promptly.
Sometimes, rare activation conflicts can occur, and we appreciate your patience while our team coordinated with the supplier to ensure you receive a working key and proper instructions.
We’re glad everything is on track now, and if you need any further help, don’t hesitate to reach out. We’re always here to support you!
Best regards,
Digit Monitor Team
Another mutant strain that should have been hurriedly eaten by it's mother cell.
Well, as is often the case, I write a review that causes the CEO of said company to wake up with smoldering ears, and the next day it gets remedied. Maybe this place is trying, but it sure doesn't seem so. They have a ton of disgruntled folks out there and far too few "Gruntled"... my review stands... but some of it was a little colored by heat of the moment... but that's real too! I did get my purchase... instead of ten minutes, it was ten hours later. amending from one star to two.
Well... they have this thing, where you give them money and they give you software product key code...
BUT THEY NO SEND CODE! They just TAKE MONEY! And no one is there. AND FOR SOME REASON, Google Sees FIT TO PUT THEM FIRST IN THE SEARCH RESULTS like a proper respectable business. I think Google is about ready to get the axe as well... screw a whole bunch of this. I'm using duck duck go... I don't need to have the scammers of the world paying for premium web space like it was the new silk trail! For what? A tiny bit of convenience that cancels out and falls off completely when you get screwed by the people who conveniently were directed to you to take your money and FLIT away with it.. TEE HEE...
I ordered a copy of Word 2016, for Mac... because I have a bunch of chapters in my book, written for PAGES... which is awesome... but they don't make it anymore... or they won't SELL it to you if you get a new computer without it on there... you're basically SCREWED... so I have to buy word 2016 because it was the last version of WORD that has the ability to parse out the codes from the format of PAGES and convert it to doc... but hey, who knows... that could have been the same LYING POS that just took my money on a different corner of GARGLE directing me to toss my money in the hole that is his propped up cardboard facade of a website. I've been on a GD scavenger hunt all day just trying to get my GD old book chapters coverted over to DOCx... and managed to get screwed twice. I guess I should count myself lucky. At least I can say what I do, and my company name in public without a hundred people jotting it down feverishly and heading out with baseball bats and chains in the middle of the night like the yahoos at DIKITMONITOR... Faceless, nameless, blameless,BRAINLESS... Let's do something about that, kids...
14 January 2024
Unprompted review
Reply from Digit Monitor
Dear Sean,
Thank you for taking the time to share your experience in such detail — we hear your frustration loud and clear. While we regret the delay and confusion you encountered, we genuinely appreciate that you amended your rating and confirmed that the product was ultimately delivered.
We understand how disappointing it is when expectations are not met, especially when your workflow depends on fast delivery. While our usual delivery timeframe is 10–30 minutes, there are rare cases where orders are delayed due to verification or supplier processing, and we’re actively working to reduce these occurrences.
Please rest assured that Digit Monitor is a legitimate business with real people behind it, and your order was never lost or ignored. We’re sorry it felt that way during your experience — that’s on us to improve.
Our team is available via live chat and email 7 days a week, and we’re working on strengthening customer communication to ensure that situations like yours are handled faster and more transparently.
Thank you again for your feedback — even when it stings, it helps us grow. If there’s anything else we can do to assist you further or restore your trust, we’re here.
Sincerely,
The Digit Monitor Team
Site is dead KEEP AWAY
this site is dead payed for word , no email, no respones from support , no live chat (( KEEP AWAY )). this passed post in Aug is a lie.
31 October 2023
Unprompted review
Reply from Digit Monitor
Dear Jonathan,
We’re truly sorry to hear about your experience and any frustration it caused. Please know that Digit Monitor is very much active, and we take all customer concerns seriously.
If you haven’t received your product email, it may have been filtered into your spam or junk folder. In some cases, a short delay may also occur due to email provider restrictions or order verification checks — but we never leave a customer without support.
Our live chat and email are fully operational, and we’re available 7 days a week. If you still haven’t received your order, please reach out to us directly at contact@digitmonitor.com, and we will resolve this immediately.
We understand your disappointment and are here to make it right.
Best regards,
Digit Monitor Support Team
DEFINITELY highly recommend!!!
EXCELLENT customer service. The team is really there for their customers. I had an issue getting my purchase downloaded (my lack of tech expertise) and customer service stayed on the chat with me for a long time walking me through the process and made sure everything was perfect
7 August 2023
Unprompted review
Reply from Digit Monitor
Dear Anita,
Thank you so much for your kind words and wonderful recommendation! We’re thrilled to hear that our support team was able to guide you through the process and ensure everything worked smoothly.
We believe that great customer service means being there when it matters most — and we’re always happy to help, no matter the technical skill level.
It was a pleasure assisting you, and we’re here anytime you need us in the future. Enjoy your software!
Warm regards,
Digit Monitor Team
Not Sure This Is a Legitimate Company
Could not download the software as indicated in the instructions. Could not contact the company. Links on the page went to dead air so I canceled my credit card as a precaution.
12 July 2022
Unprompted review
Reply from Digit Monitor
Dear Jeffrey,
We’re very sorry to hear about your experience and truly regret the confusion and inconvenience it caused. We want to assure you that Digit Monitor is a legitimate business, and helping our customers successfully access their software is our top priority.
It sounds like there may have been a technical issue with the download link or difficulty reaching our support — and for that, we sincerely apologize. Our live chat and email are both active and monitored daily, so if you’re still open to it, we’d be happy to assist you directly and resolve this quickly.
Please feel free to contact us at support@digitmonitor.com or use the live chat on our website. We’re committed to making things right.
Sincerely,
Digit Monitor Support Team
Adam was SO helpful
Adam was SO helpful. Knowledgeable, Professional, Courteous, Patient and just a great guy. 17 stars!
15 May 2022
Unprompted review
Reply from Digit Monitor
Dear Dennis,
Thank you for the fantastic feedback — we’re thrilled to hear that Adam made such a positive impression! ⭐
We couldn’t agree more — Adam is a true asset to our team, and we’re so glad he was able to assist you with the professionalism and care we strive for every day.
Your “17 stars” made our whole day — thank you for choosing Digit Monitor!
Warm regards,
Digit Monitor Team
I can’t provide an adequate review…
I can’t provide an adequate review because I havent had the need to use it and thats why I’m giving it an average rating. I dont expect to have any problems with it.
31 March 2022
Reply from Digit Monitor
Dear Marsha,
Thank you for taking the time to leave a review! We completely understand that you haven’t had a chance to fully use the product yet, and we appreciate your honest feedback.
If you ever need assistance in the future or have any questions, our support team is always here and happy to help. We hope everything continues to work smoothly for you!
Warm regards,
Digit Monitor Team
Low satisfaction.
Hi, First, I finally got the keycode for the software I purchased and it worked just fine. My low rating has to do with the speed of the transaction and the support received during the purchase. It was advertised that within minutes I would receive the keycode purchased. However that didn't happen. It took quite sometime, so much that I became worried that something was wrong. I sent an email to your support email address with no reply. I attempted to call the number for customer support and was told that the number did not exist. I was so concerned by this that I locked the credit card used in the purchase. The cost of the keycode was charged to my credit card 24-48 hours before I received what I purchased. I don't think I can recommend your business for the reasons stated. I hope that you will make the changes necessary for your future customers.
30 March 2022
Reply from Digit Monitor
Dear Lawrence,
Thank you for your honest feedback. While we’re glad to hear that you ultimately received a working key and that everything installed correctly, we deeply regret the stress and inconvenience you experienced during the process.
You’re absolutely right — the delay and lack of timely communication do not reflect the standard we strive for. Most of our orders are delivered within minutes, but in rare cases, additional processing time or verification may be required. Still, that does not excuse the lack of response or the confusion caused.
We also acknowledge the issue you encountered with our phone line. We recently transitioned our support system, and the number was temporarily unavailable — a situation we should have communicated more clearly.
We take your feedback seriously and are actively improving our delivery systems, response times, and communication channels to ensure a smoother experience for every customer.
Thank you again for your candid review — it helps us grow. If there’s anything more we can do for you, please don’t hesitate to reach out.
Sincerely,
Digit Monitor Team
Easy to download and great pricing.
23 March 2022
Reply from Digit Monitor
Dear Neil,
Thank you for your kind words! We’re so glad to hear that the download process was smooth and that you were happy with our pricing.
We truly appreciate your support and hope to serve you again in the future!
Best regards,
Digit Monitor Team
Purchase process was a little…
Purchase process was a little confusing. Initially I had my Fiancée purchase her copy of MSOffice Home and Student for her new 64 bit laptop on Windows 11.
The next day I also purchased Publisher 2021 to compliment the already loaded version of MSOffive Home and Buisness that was pre purchased and pre load during the build process by Dell. My pre-loaded version didn’t however include Publisher.
She paid $49.99 for the entire suite from you (including MS-Publisher) that was smooth and seemless.
My copy of MS-Publisher was priced at $59.99. I really needed that app so I completed the purchase process online (late on a Sunday night).
I was confused when I didn’t receive and email with download instructions and license key. I deduced that perhaps since it was outside normal business hours that no one was there to process the sale. Assuming that the entire process was not fully automated.
I dispatched an email to you all, and waited to see what would happen. I did check my bank to see if the sale went through thinking perhaps the sale failed, but the charge appeared in my account.
The next day I did receive the download link and license key, but when I entered it in installed the entire office suite including access, publisher, one note, outlook, word, excel, power point…etc.
I’m not complaining about the extra apps, just wondering why the similar suite my girlfriend purchased cost me $10.00 more, wasn’t what I expected or intended.
Thanks
C.J.Powell
23 March 2022
Reply from Digit Monitor
Dear Mr. Powell,
Thank you so much for your detailed feedback — we truly appreciate you taking the time to share your experience with us.
We’re glad to hear that both you and your fiancée were ultimately able to install and activate the software successfully, and we appreciate your patience during the purchase process.
Regarding the pricing difference, it’s possible the products purchased were from two separate license types or bundles — some include additional applications or extended support, which may account for the variation. That said, we understand how this may have been confusing, especially when both purchases appeared to offer similar features.
We also acknowledge the delay you experienced receiving the download instructions and key, especially late at night on a Sunday. While many of our processes are automated, some orders may trigger manual review, which can cause a short delay — something we are actively working to minimize.
Thank you again for your honest feedback and your business. If you’d like us to review the order details more closely or clarify the product differences, feel free to reach out anytime at contact@digitmonitor.com.
Warm regards,
Digit Monitor Team
Email arrived within the time window…Very pleased overall
Email arrived within the time window promised and the download and product key insertion worked without any problems.
I was apprehensive at first given the 'great deal' but everything was as promised!
23 March 2022
Reply from Digit Monitor
Dear Jay,
Thank you for your great feedback! We’re so glad to hear that everything went smoothly — from the email delivery to activation.
It’s completely normal to feel a bit cautious with deals online, and we’re thrilled we could exceed your expectations. Your trust means a lot to us!
If you ever need assistance in the future, we’re just a message away.
Warm regards,
Digit Monitor Team
Mostly good
Was a little scared when the email didn’t arrive for 5 hours. Otherwise went very well!
23 March 2022
Reply from Digit Monitor
Dear Ellen,
Thank you for your honest feedback! We’re glad to hear everything went well in the end, and we completely understand how the delay in receiving the email could be concerning.
While most orders are delivered within minutes, occasional delays can happen due to email filtering or processing times — and we’re working to make that even more reliable.
We appreciate your patience and your trust. If you ever need anything, we’re always here to help!
Best regards,
Digit Monitor Team
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