Dignity Funeral PlansReviews 

61
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and respectful approach during difficult times, often highlighting specific individuals who provided exceptional support and guidance. The service provided is frequently described as excellent, with many people appreciating the care, compassion, and attention to detail in fulfilling specific requests and ensuring a smooth process. Reviewers are particularly impressed with the comprehensive support and guidance offered, making challenging arrangements much easier and providing comfort to families. However, some people were dissatisfied with the company's handling of their loved ones, reporting a lack of compassion and feeling that their family member was treated impersonally. A few other people also felt that staff members were rude and unhelpful when contacted.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their courteous, knowledgeable, and... See more

Service

People report positive experiences with service, often describing it as professional, compassionate, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the care, compassion, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought the plan because of Emma at the funeral directors. Also the flexibility of the plan and full money back guarantee along the way if anything happens whilst paying. I can only hope none... See more

Rated 5 out of 5 stars

My husband husbands funeral couldn't have been better. W S Harrisons from Newcastle upon Tyne from contacting them I received nothing but care and compassion. They did everything that I asked them... See more

Rated 5 out of 5 stars

We as a family found the staff from Forsters Funeral Services to be very helpful,caring and considerate. Any special requests we wanted were always met. Darran was treated with the upmost respect at a... See more

Rated 5 out of 5 stars

It was very easy to set up, everything explained thoroughly on the phone. Payment was easy to do on the phone too, all easy. Agent was very professional and friendly. Very knowledgeable and gave us a... See more


Company details

Written by the company

Dignity plc is one of the largest providers of funeral services and prepaid funeral plans in the United Kingdom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

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No history of asking for reviews

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4.6

All reviews

(61)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m so glad that I chose Robert Ayling…

I’m so glad that I chose Robert Ayling for my late husband’s funeral. From the first phone call, I knew that they would be exemplary, and they surpassed every expectation. Abby was so sensitive and kind in guiding me through setting up the funeral. Rachael, our celebrant, understood exactly what was needed during the service. John was reassuring as our funeral director on the day of the funeral. Everyone who I spoke to or dealt with were so helpful and understanding. Everything was above and beyond my expectations. I would highly recommend Robert Ayling as a funeral company.

4 March 2024
Unprompted review
Dignity Funeral Plans logo

Reply from Dignity Funeral Plans

Hi Roz B, thank you so much for sharing this review with us about Abby & John at our Robert Ayling Branch, and Rachael your celebrant. We are truly honoured to have supported you during such a difficult time. Warmest wishes, Dignity Team

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