I am with this company a few years now and overall I am happy with it. This is the third time I used them for minor issues occurring abroad. In the past they have been fantastic. This time the whole p... See more
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See what reviewers are saying
Policy on auto renewal, which is how I progressed, but was allowed to delay the start date of the new annual policy, which suited my circumstances this year. Paid at original renewal date, but new pol... See more
I always use direct car excess every year. it give me peace of mind when renting cars and I dont have to pay the very high excess cover insurance charges the hire companies always try to sell me. Ive... See more
Simple to buy a cover, for a reasonable price. Few years ago made a claim, for tiny rim scratch (dodgy rental company Green Motion, Vilnius, Lithuania). After filling all the forms direct-carexcess pa... See more
Company details
Information provided by various external sources
Direct Car Excess Insurance aims to provide excellent customer service, providing a range of cover to suit all car rental insurance needs. You can be confident in choosing us to insure your car hire. We recognise the value in the Financial Conduct Authority initiative of Treating Customers Fairly. We believe that if we treat you, our customer, fairly at all stages; then this will enhance our core values and lead to better service. Therefore we are committed to ensuring that we embed the principles of Treating Customers Fairly within every aspect of our business.
Contact info
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, United Kingdom
- 0333 323 0208
- info@direct-carexcess.co.uk
- direct-carexcess.co.uk
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Advising of automatic renewal on…
Advising of automatic renewal on several occasions to ensure trouble free
30 July 2023
Used this company for the past 8 years
Used this company for the past 8 years. Always excellent value for money and great customer service when I’ve had to use them
27 July 2023
Good communication approach.
Straightforward communication and professional website, making renewal easy.
27 July 2023
Setting up my insurance cover online…
Setting up my insurance cover online was a seamless experience. In previous years I've found it easy and successful to make claims when things have gone wrong. (Always make sure you have CDW cover with your insurance.)
21 July 2023
Good experience
Simple and straightforward obtaining cover. Clearly explained. Competitive price. Easy online process.
18 July 2023
Great service
Great service. Won’t go anywhere else now. Used over several years. Friendly helpful team of people and at a great price. Value their customers.
10 July 2023
Excellent company good price too
3 July 2023
Successful and simple resolution
I travel a lots, about 3 to 4 times per year, every year. I get rent a car everywhere I go. It is impossible to save on excess insurance successfully all until I have heard about this direct car excess insurance from a friend. After a few years of using this option I had a horrible experience with my rent a car in Colombia. The adviser was very polite and helpful. Once I did provide all the documents I did get successful resolution. Thank you very much I will definitely say 10/10 excellent and trusted company, well done you did get a customer for life ✔️
31 January 2023
Excellent service and value
1 July 2023
Very easy to book and provided the…
Very easy to book and provided the cover we required, but the proof will be in the pudding if we have to make a claim, hopefully not .
26 June 2023
Have not used the service yet but can…
Have not used the service yet but can only hope it works when we need it.
26 June 2023
The cost and the easy arrangement.
11 April 2023
Last year I made a mistake with dates…
Last year I made a mistake with dates as insurance purposes they were outstanding I sorted problem immediately can’t say anything more 10
21 June 2023
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