I am with this company a few years now and overall I am happy with it. This is the third time I used them for minor issues occurring abroad. In the past they have been fantastic. This time the whole p... See more
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See what reviewers are saying
Policy on auto renewal, which is how I progressed, but was allowed to delay the start date of the new annual policy, which suited my circumstances this year. Paid at original renewal date, but new pol... See more
I always use direct car excess every year. it give me peace of mind when renting cars and I dont have to pay the very high excess cover insurance charges the hire companies always try to sell me. Ive... See more
Simple to buy a cover, for a reasonable price. Few years ago made a claim, for tiny rim scratch (dodgy rental company Green Motion, Vilnius, Lithuania). After filling all the forms direct-carexcess pa... See more
Company details
Information provided by various external sources
Direct Car Excess Insurance aims to provide excellent customer service, providing a range of cover to suit all car rental insurance needs. You can be confident in choosing us to insure your car hire. We recognise the value in the Financial Conduct Authority initiative of Treating Customers Fairly. We believe that if we treat you, our customer, fairly at all stages; then this will enhance our core values and lead to better service. Therefore we are committed to ensuring that we embed the principles of Treating Customers Fairly within every aspect of our business.
Contact info
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, United Kingdom
- 0333 323 0208
- info@direct-carexcess.co.uk
- direct-carexcess.co.uk
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Plain and simple process.
The process of obtaining a quote was straight forward and easy. The person at the other end of the phone explained everything in a precise and clear manner. The process only took a few minutes, and the policy suited my needs at a reasonable price.
20 June 2023
Great service and price
Been a customer for years, always amazed at the value for money. Even had cause to claim against the policy once once and it was a painless experience. Easy 5 stars.
15 June 2023
Excellent service and prompt claim payments.
I have submitted two claims in the last year and both times I got paid within 5 days with no issues. The claim process is straight forward. Excellent service! Keep up the good job.
19 June 2023
Unprompted review
Used Many times before
Used Many times before. Good value easy booking process and communication delivery of documents. So far have not had to clam but great peace of mind when hiring in Europe.
11 June 2023
Auto renewal with options
Auto renewal very simple. Plenty of advance notice of renewal date and options available for deferring renewal date
8 June 2023
Very easy and straightforward…
Very easy and straightforward purchasing experience and good value for money. Used them before and felt policy covered my requirements
5 June 2023
Competitive and easy to renew.Past…
Competitive and easy to renew.Past claim paid promptly
24 July 2022
Best Excess Insurance Policies
Easy to navigate the site
Clearly laid out, and in my humble opinion affordable policies
6 June 2023
It did what I wanted with no hasel
3 June 2023
It was a smooth renewal process
30 May 2023
The person I talked to was very helpful…
The person I talked to was very helpful and professional and I got the insurance I needed.
29 May 2023
Great and easy
21 May 2023
Renewal of policy simple and efficient
23 May 2023
Straightforward to use
22 May 2023
My son who is an insurance underwriter…
My son who is an insurance underwriter has used this company for many years. On his advice we have also taken out excess insurance with them.
Easy to do and very affordable.
14 May 2023
Enjoyed the simple renewal process
Enjoyed the simple renewal process - and the timely reminders when the credit card payment didnt go thru as it should have.
12 May 2023
The website was clear and easy to…
The website was clear and easy to follow and it only took a couple of minutes to renew
8 May 2023
Easy and good value for money.
3 May 2023
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