PlayStation® Direct  Reviews 

I tried to buy a PS5 console as a gift, but their checkout system placed an "Anti-Fraud" block on my account. My bank explicitly confirmed they APPROVED the transaction, so the block is 100% on PlayStation's backend.

The customer service is a complete joke. General support tells you they can't help and tells you to call PS Direct. However, the PS Direct automated phone line DEMANDS an "Order Number" to connect you to a human agent. How can I have an order number when your system is blocking my payment from going through in the first place?!

I wasted two full days trapped in this endless, broken loop, dealing with agents who just pass you around. Completely incompetent system.

Purchased Arma Reforger on PS5, which crashes every single time a basic in-game item is used, making it completely unplayable. This is a known and documented bug acknowledged by the developers themselves through multiple patches. Despite this, PlayStation Support refused to issue a refund, ignoring both their own cancellation policy, which explicitly allows refunds for faulty content, and the Consumer Rights Act 2015. Their agents simply repeat the same scripted response and show no willingness to actually resolve the issue. Disappointing and awful customer service from a company of this size.

Cannot get through to a live agent and when I was chatting to an AI BOT - it suspended my playstation account and now I cant log on - I am paying for playstation plus whilst I cant even play it - I AM NOT GETTING ANYWHERE - my son is desperate for his playstation to work - I have even created new accounts and it wont let me log in - VERY DISAPOINTING - VERY UPSETTING - this IS NOT WHAT I EXPECT FROM SONY

AVOID AT ALL COSTS - THE CHEAP PRICE IS NOT WORTH THE HASSLE. SPEND THE EXTRA AND GET A BRAND-NEW CONSOLE AT CURRY'S OR SOMEWHERE WHERE CAPABLE HUMANS CAN BE CONTACTED.

An absolute disaster from the moment I ordered.
Ordering was nearly impossible as I was not told I needed to add my PlayStation Network username to the voucher code to get the 5% discount.

Then received my console (PS5 slim) with the wrong USB cable, so unable to charge the controller from the start.

Had to send the whole console back, instead of them sending me a new cable, only to receive the wrong cable again.

In between sorting out this mess, I was rudely spoken to by customer service, ignored for over 3 hours on live chat and kept being brought round to a bot again to ask the same garbage.

Have a complaint logged 52187109, which still has not been resolved in 2 weeks, and only get AI-generated updates with the latest one referring to a 'her' and needing to contact a 'her' with no context.....to note there is no 'her' involved in this complaint, and all the messages say is they are looking into it. No actual updates on what is a simple solution....listen to the service call and offer an apology if you feel necessary.

To top all this off, as a result of sending back my first console, I stupidly left a disc inside that I used to test it was working, unsuccessfully due to the issues with the USB. I have now been waiting for this to be returned to no avail.

Hand to hand service and it came in the exact 4 business days and it got here early in the day handled with care

Quick and easy and I received the package very quickly and it looks great

This is my forth time buying a PlayStation 5. This one is for my youngest child. Like all the others, the experience is great. I appreciate the delivery. It was very professional and timely.

Tracking was right on. Driver was polite and very professional.

Risky if anything goes wrong ,refund , ps5 doesn't work , anything and you try to reach them it's hard they only do a virtual assistant and trying to get a live agent is impossible.

I quit trying to get a 200 refund , it's just not worth the headache . But I will never again buy from PlayStation direct lesson learned.

Product delivered early, polite driver from UPS.

My order was shipped after a day and arrived early. When I got my package it was delivered with care. My only complaint would be that the packages was pretty dusty, but that was only on the outside. Everything came as should, I’m very happy with my purchase :)

I am very satisfied by this experience because it is a great product especially for the price!

PlayStation was awesome! Delivery sucked! Driver was fine, but not being able to adjust delivery time or location stinks. People work. Otherwise, I’m excited to finally have a PlayStation!

I want to know what was wrong with my device so I can prevent it from happening again. I saw nothing about what was fixed or replaced. I wish to know what went wrong

Age verification is broken
Seen thousands of reports online all telling of the exact same issue, smells like you have a potential mass customer exodus on your hands.

Can't get a code for my phone

Can't scan my ID

Won't scan my face

YOTI: ''⚠The connection to the server timed out.''
Sony: ''We fixed it please try again''
YOTI: ''⚠The connection to the server timed out.''
Sony: ''clear your cookies''
Sony: ''check your internet connection
Sony: ''sign out of your account and sign back in''
Sony: ''use the QR code''
Sony: ''We fixed it please try again''
YOTI: ''⚠The connection to the server timed out.''

As a Sony customer buying Sony products since the 80s, I'd never thought I would start thinking one day, that buying something else is the solution.

So if you lock me out of communications on a £500 console containing £hundreds worth of games, new Steam console coming out soon and they will verify my age at point of purchase. I started yesterday, instead of buying another Sony Bravia TV like I've been doing since the 90s, I bought another brand.

I have been a Playstation customer since day one. You are now unable to provide the Playstation experience. The money stops where the experience stops.

Good luck keeping your customers after muting them, and telling them to clear the cookies.

Quick, simple, and updates were easy to find. 5 stars!

To be honest playstation is on another level based on providing easy and suitable gameplay for everyone with open world vibe and action thriller and other categories included , I enjoyed playing, PS2 and PS3 many more , playstation bringing you the best .💯

Playstation customer support was efficient, helpful, and kind, and went above and beyond what I expected to help me out with the delivery of my console!

Didn't let me refund a game because it automatically started downloading