PlayStation® Direct  Reviews 

Bought VR 2 in April 2nd for £417 including charging station for controlers,unfortunately had to returned due to right controler fault but return danied due to missing part and no one could explained what part as no phone,email just tricky chat but after few weeks found what was missing so openned another request and sent back the game horizon with code,all delivered to PS Direct and 3 months later still no email,text,phone,replacement or refund,they just kept £417 so now will have to take it to the court

Easy and efficient

I had a very poor customer service experience with PlayStation Direct. I purchased a refurbished PS5, but the advertised 5% PlayStation Plus discount wasn’t applied, even though my PS Plus membership was active at the time. When I contacted support on their recorded line, the agent gave incorrect information and even disagreed with the explicit wording on the PlayStation Direct website, which clearly states the discount applies to all eligible items except pre‑orders. My item was not a pre‑order.

I only requested the advertised discount or the equivalent amount as PlayStation Store credit, but I was not offered either. The call was recorded, yet the agent still failed to resolve the issue and left me on hold for over 30 minutes waiting for a supervisor who never appeared. I submitted a formal complaint through Resolver, but Sony provided no response, and their listed support email addresses bounced. Overall, it was a frustrating experience with unhelpful support, long hold times, incorrect information, and an issue that remains completely unresolved.

I would recommend people to buy an Xbox if you are mostly using your console for online gaming and communicating with other players on the communication platform and that’s because you can not freely say anything positive or negative to the dude you are texting to because you will be either reported by players who just don’t like you without having to have breached the PlayStation code of conduct or get your normal messages deleted by PlayStation safety team and send you a warning but as far as I know that does not happen to anyone I have been talking to my friends and random players on the chat who had their account for many years but never received a warning while me receiving 2 warning every day but others none and I have been told by many gamers that I have been discriminated since other online players can freely say what they like but I can’t? so I would recommend gamers to either buy an Xbox or not communicating with anyone on PlayStation communication platform as you can lose your account easily since there isn’t a human being who reviews the report it’s just a robotic person who reviews them,

now my account has been wrongfully suspended for another 30 days, despite trying to chase my complaint about the wrongful warnings with customer’s support before this temporary suspension but it wasn’t what I expected they do not have a number to call their email address is not monitored, you might be able to talk to a live agent hours and days after providing your full name, online ID on the live chat and when they finally reply to you all they got to say it’s that they are sorry about the wrongful warnings and can not provide you with the messages they have deleted and can not lift a temporary account suspension again they will not provide you with those messages wherever
they thought those messages breached their code of conduct so you can’t even get the chance to take this matter to court it’s quite obvious that they are the one who don’t follow their code of conducts this is discrimination, again I will be very happy to take this matter to court if they just provide me with the messages where they thought they were against their code of conduct, and I’m sure they will prove it that they were wrong about this I hope Sony and PlayStation see this review because I’ve had enough.

I requested a name change on playstation which was available and everything went through. All of a sudden it glitches out, takes payment and says it unavailable. I tried contacting customer support where I kept getting told the same thing over and over. Not once did they listen and ignored my request for a refund and a escalation to the complaints team. I rudly got cut off. It was very unhelpful! I been loyal to playstation since PS1 and this is how I get treated? Shocking!

No disc - No PlayStation.

Delivery driver dropped the parcel near the door, ps box was damaged and just left it downstairs, didn't deliver it to the flat.

Excellent delivery, no delivery delays, got here quicker than expected. Thank you 😊

From ordering to delivery, my experience was exceptional.

I am extremely disappointed with PlayStation Support. I am completely locked out of my PSN account because my email is not working properly with their system. I tried using the "Forgot Your Password?" option multiple times, but I do not receive any password reset links or verification emails – not even in spam.

To make matters worse, trying to contact customer service is absolutely hopeless. I have spent hours desperately trying to reach anyone, but it's completely pointless and I receive absolutely no response. I’ve lost access to my games and my account through no fault of my own. Absolutely terrible user experience. Avoid if you value your time and money.

Quick delivery, right on time estimate given at time of purchase. Efficient indeed. Did I mention delivery was free!

Delivery
Order

It was a gift for my nephew. One of the pieces doesn't click on since the fastener is shorter than the original. Between shipping and realizing there was an issue, it was too late to send back and getting it fixed or replaced seems impossible.

Ordering this was super easy and delivery was extremely quick! Very happy with the experience so far and can’t wait to get to playing.

My Playstation 5 Dualsense controller was experiencing bad stick drift. I bought a refurbished controller for $63 from Playstation Direct and within three months that controller also experienced the exact same kind of stick drift. I'm surprised the refurb process did not catch this issue and make sure it wouldn't be a problem before it was sent back out.

you guys are so greedy you expect me to pay $102 a month just to use GTA online? you greedy mf's i hope your business goes out of business and i hate your mfing system I had zero expectations and you still let me down i'd rather support Hitler than support your greedy business Your greed is unbelievable. Expecting me to pay $102 a month just to access GTA Online is unacceptable. I strongly disagree with your business practices and believe they will ultimately lead to your downfall. I'd rather support anyone else than endorse your exploitative model.

Delivered within 1-2 working days as promised (actually next day), I'm looking forward to some co-op gaming with my new DualSense controller :-)

I hate this I went to Walmart to get the new ps5 and the guy at the till said it dangerous so I bought it anyway and when I plugged it into my parents house it exploded set my house on fire my parents are dead my cat used to be white now its dead as well 0/10