Direct Sports Reviews 1,120

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product selection, competitive pricing, and efficient delivery services. Many appreciate the quality of the products, from rackets to shoes and apparel, often highlighting their durability and performance. The ease of navigating the website and the helpfulness of the information provided are also consistently mentioned as positive aspects. However, some customers experienced issues with their orders, including incorrect stringing tension on rackets, receiving unbranded items instead of specified brands, or problems with packaging leading to damaged goods. A few people also reported difficulties with exchanges and delivery delays, particularly when paying for expedited shipping, and some found the product descriptions on the website to be unclear.

What people talk about most

Product

Users describe positive interactions with product. Many customers are pleased with the quality of items like... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting quick and prompt delivery... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers found the ordering process... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the good quality of products, such as... See more

Price

Reviewers highlight positive aspects of price, often praising the excellent value for money and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate and understand. They provided me with good information in terms of the strings and tension. Prices are good compared to other popular sites such as Amazon. Wait time wasn’t too long d... See more

Company replied

Rated 4 out of 5 stars

Good speedy service from this retailer. Purchased a pair of Babolat badmington shoes hoping the they would fit and they are bang on. Will continue to use as I favour the option to use Royal Mail deliv... See more

Company replied

Rated 4 out of 5 stars

Very fast delivery and well packaged. I ordered an Astrox 99 Play from Direct Badminton and received the latest version (black and green). The price was competitive. The racket is head heavy with q... See more

Company replied

Rated 4 out of 5 stars

I bought this NCS badminton for a try, and found that it is pretty good, traveling very much same as feather shutters and last much longer. Usually we use 2 Victor Master shutters for one session. Th... See more

Company replied


Company details

  1. Badminton Court
  2. Badminton club

Written by the company

Badminton Equipment Sale. Great Prices. & Fast Delivery. Yonex, Victor, Carlton, Yehlex, Apacs, Asics & More. Leading UK Badminton Retailer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Deal and Nice Service.

Great Deal and Nice Service.
Thank you….🫡🫡🫡🫡

8 January 2026
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. It is great to hear that you found our prices competitive and were pleased with our level of service.
Kind Regards,
Direct Sports

Rated 2 out of 5 stars

Disappointing experience

Disappointing experience. Ordered Yonex Wet Super Grap. Purple colour pictured on website significantly differs from colour in reality. Placed order on 2nd of January, delivered 12th of Jan.

13 January 2026
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. We are sorry to hear that you are not satisfied with your order and that your delivery was delayed despite your parcel being despatched on 4th January. All images on our site are provided by the brands, and we only have one version of the Yonex Super Grap in Purple, so we can assure you that a correct item was sent. If the grap is unused, you will be welcome to return this for a refund, and as a gesture of goodwill we would be able to offer a free returns label. Please contact our Customer Service Team if you would like this to be arranged.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Great service and prices

Good website. Easy to order. I had one return which add earth with promptly

14 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. It is great to hear about your positive experience with us and we hope you will shop with us again.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Great service

Great service, very quick delivery, no worries with returns. Very competitive prices with plenty of selection.

2 January 2026
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for taking the time to leave us a review. It is great to hear that you are pleased with our level of service and competitive pricing. We hope you will consider us again.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Nice product. Value for money

2 January 2026
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review and positive feedback.
Kind Regards,
Direct Sports

Rated 4 out of 5 stars

Accessible and affordable

Easy to navigate and understand. They provided me with good information in terms of the strings and tension. Prices are good compared to other popular sites such as Amazon. Wait time wasn’t too long despite it being holiday season. In terms of the racket I haven’t had much time to use it but it holds pretty well and seems good. Would definitely recommend and likely to buy another racket again from here if I need to.

5 January 2026
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with your order and our commitment to quick processing times. We hope that you will purchase your next racket with us.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

The shuttles were in stock and…

The shuttles were in stock and delivered on time

30 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. We are glad to hear you had a positive experience with us and hope you will shop with us again.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Good place to get badminton racket and shoe

Was recommended by a friend to use this site for badminton rackets and shoes. I like the fact that the site have very reliable postage. I also appreciate that when choosing a racket, you can actually choose a strong you want and select a preferred tension too. Other site lack this feature which I really appreciate. 1 extra suggestion is, it would be amazing if there is an extra comment option that goes with the purchase for customer to add extra information. Other than that, superb experience.

2 January 2026
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for taking the time to leave us a review. It is great to hear that you had a positive experience and find the extra features on our website helpful. If you ever wish to add additional details to your order, you can get in touch with our customer service team who will be happy to help wherever possible.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Excellent 👍

5 January 2026
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. We are pleased that you are happy with your order. We do hope you will shop with us again.
Kind Regards,
Direct Sports

Rated 1 out of 5 stars

Poor customer service

It’s been a week and still no communication on my order. Called customer service and was told the arrives “on or before” info at checkout is an “estimate not a guarantee”. No information, no apology. In a time of consistent updates and fast delivery, that’s just poor customer service

3 January 2026
Unprompted review
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Reply from Direct Sports

Hi,
Thank you for your review. Our estimated delivery times are provided as a guide and unfortunately cannot be a guarantee. We aim to support all customer queries as best as possible and are sorry to hear you were not satisfied with our level of service. All customers are sent an email at the point of despatch, and this should be the next update you receive. We do hope you receive your order soon and are happy with your items.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Great product at great prices and rapid…

Great product at great prices and rapid delivery - even/especially around Xmas - thank you

24 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for taking the time to leave us a review. We are pleased to hear that you have been satisfied with our level of service. We appreciate your continued custom and hope you will continue to order with us.
Kind Regards,
Direct Sports

Rated 1 out of 5 stars

No product received yet

Sorry, can only give 1 star so far as the products were expected to arrive on 22/12/25 when I ordered.
Took a day-off to wait for the delivery, but the tacking only shows ‘sender has dispatched on 18/12/25’.
Completely understand it’s busy time of the year, but still no update so far.

28 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. Sadly, due to the time of year, we have seen a lot of delays with all of our courier services. After the point of despatch, the parcel is in sole responsibility of the courier and unfortunately we are not able to provide any further resolution until the parcel is no longer deemed as deliverable by the courier. If you still require further support with this delivery, please contact our customer service team with your order number.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Fast delivery and useful sizing guide

Fast delivery and useful sizing guide
Loving my new badminton shoes

22 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for taking the time to leave a review. We are pleased to hear you are satisfied with your order and our level of service, and hope you will consider us again.
Kind Regards,
Direct Sports

Rated 4 out of 5 stars

Really good except for the delivery…

Really good except for the delivery notification wasn’t the most accurate

22 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for leaving us a review. It is great to hear you are happy with your order. Naturally due to the time of year, delivery estimates may be less accurate due to the increased number of parcels in the couriers' networks. We do hope that you will continue to shop with us again.
Kind Regards,
Direct Sports

Rated 1 out of 5 stars

I got an amazing product. But paying extra money to get delivery quicker is not worthiet.

I got an amazing product, but for delivery, they charge me 4.95 pounds to deliver in 3 working days. But the actual delivery took 5-7 working days, which was so annoying.

11 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. Unfortunately, due to the time of year and volume of parcels, our couriers are experiencing delays that are out of our control. We are pleased that you are satisfied with the item you ordered and do hope that you will order with us again.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

We buy badminton shoes and other items…

We buy badminton shoes and other items for years from this site. It is simply the best. Thank you

10 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the products we offer and our level of service. We look forward to you shopping with us again.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Bought multiple badminton rackets from…

Bought multiple badminton rackets from directbadminton before and got excellent price and delivery on those occasions. Highly recommend.

17 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review and positive recommendation. It is great to hear that you have been pleased with your orders on multiple occasions. We look forward to you shopping with us again in the future.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

hassle-free and quick delivery

12 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. We are pleased that you found our processes quick and easy. We hope you are happy with your items and will shop with us again.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Easy and efficient

I ordered some badminton shoes for my son for Christmas that were slightly too small and had to exchange them for a larger size. The exchange process was very easy and efficient and the shoes arrived quickly despite the busy time of year. Great service - very impressed.

1 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for taking the time to leave us a review. It is great to hear that you have been impressed with our level of service and returns process. We do hope you will shop with us again.
Kind Regards,
Direct Sports

Rated 5 out of 5 stars

I've ordered a couple of times and…

I've ordered a couple of times and rackets arrive promptly and well strung. Pleased with both product and service.

12 December 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,
Thank you for your review. We are very proud to have a team of experienced re-stringers, and are pleased to hear you are happy with our service and speed of delivery.
Kind Regards,
Direct Sports

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