Direct Sports Reviews 1,120

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product selection, competitive pricing, and efficient delivery services. Many appreciate the quality of the products, from rackets to shoes and apparel, often highlighting their durability and performance. The ease of navigating the website and the helpfulness of the information provided are also consistently mentioned as positive aspects. However, some customers experienced issues with their orders, including incorrect stringing tension on rackets, receiving unbranded items instead of specified brands, or problems with packaging leading to damaged goods. A few people also reported difficulties with exchanges and delivery delays, particularly when paying for expedited shipping, and some found the product descriptions on the website to be unclear.

What people talk about most

Product

Users describe positive interactions with product. Many customers are pleased with the quality of items like... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting quick and prompt delivery... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers found the ordering process... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the good quality of products, such as... See more

Price

Reviewers highlight positive aspects of price, often praising the excellent value for money and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate and understand. They provided me with good information in terms of the strings and tension. Prices are good compared to other popular sites such as Amazon. Wait time wasn’t too long d... See more

Company replied

Rated 4 out of 5 stars

Good speedy service from this retailer. Purchased a pair of Babolat badmington shoes hoping the they would fit and they are bang on. Will continue to use as I favour the option to use Royal Mail deliv... See more

Company replied

Rated 4 out of 5 stars

Very fast delivery and well packaged. I ordered an Astrox 99 Play from Direct Badminton and received the latest version (black and green). The price was competitive. The racket is head heavy with q... See more

Company replied

Rated 4 out of 5 stars

I bought this NCS badminton for a try, and found that it is pretty good, traveling very much same as feather shutters and last much longer. Usually we use 2 Victor Master shutters for one session. Th... See more

Company replied


Company details

  1. Badminton Court
  2. Badminton club

Written by the company

Badminton Equipment Sale. Great Prices. & Fast Delivery. Yonex, Victor, Carlton, Yehlex, Apacs, Asics & More. Leading UK Badminton Retailer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Disappointing

Next day delivery on the racket which was great, and the price was competitive. However the string tension on the racket was laughable, very poor. I had to replace them same day it was received as it was unusable. Customer Services not interested.

9 October 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi Steven,

Thank you for your feedback.

Our top of the range stringing machines are calibrated daily, and we have a team of expert stringers who have years of experience under their belts. It is of absolutely no benefit or interest to Direct Sports not to complete a customer’s restring request. I can see from our records that your racket was indeed restrung to 27lbs as per your request.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Reliable in any way

I'm ordering from them for quite while. Never had issue so far. Fast delivery and wide selection of products. I even recommended website few times already

10 October 2025
Unprompted review
Rated 4 out of 5 stars

Ordered the item on the second of…

Ordered the item on the second of October and I was surprised it arrived in less than 24hrs. I bought the Astrox 99 Pro Cherry Sunburst colorway with Exbolt 68 Black Strings strung at 28lbs. The racket is great but was disappointed with the strings. I usually play with a BG80 strings and thought I'd try the Exbolt 68 but it didn't last an hour of play in its first outing. Caught it on video and it was a smash that broke it but I thought Exbolt should be durable enough for smashes.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Bought many times for years

Bought many times for years and I can't remember ever a mistake in delivery. Helpful on phone. I once needed a refund from Yonex for trainers that had a mechanism fault within the warranty period and they were helpful to process and I received a refund.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to navigate on there web…

Very easy to navigate on there web page, arrived before actual proposed date, kept informed with delivery update.
I was looking for a pair of trainers and the price was very competitive.
They recommend a 1/2 size bigger which was spot on.
I have since used them very comfortable, just what I needed

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor strings and misleading produce sales

Ordered a badminton racket with stringing and a grip. Delivery was prompt so no complaints there, however the grip I received was an unbranded piece of tat that was sold as Yonex. I've used the racket once and the quality of the stringing they've done is shockingly poor - it's supposed to be mid-tension but strings slipping all over the place even after gentle shots. I'll not be ordering from them again.

24 September 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi Richard,

From experience, I am aware the individual Yonex grips sent are from a larger pack of Yonex grips so will have no outer packaging, but there will still be a Yonex branded adhesive tape included to affix your grip with.

If you would like to contact us directly regarding your order, we can be reached by email at enquiries@directsports-eshop.com or by telephone on 01740646961.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Ordered a pair of shoes for my…

Ordered a pair of shoes for my brother’s birthday. They only have the right size with the most valuable price too. Delivery was so prompt. Unfortunately size were bigger and tried to replace with smaller ones but they do not have it on their stock. Returning and refunding the item went so smoothly without any difficulty at all. Will definitely order from them again in the future.

19 September 2025
Unprompted review
Rated 2 out of 5 stars

Ordered 3 yonex 600 shuttles

Ordered 3 yonex 600 shuttles,

One sleeve was bent, may have happened through delivery,

I sent pictures, but never received a response,

4 September 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi Abid,

Thank you for your feedback.

I am sorry you have encountered an issue with your order. I cannot see any communication from you; which email address did you send your pictures to, please? We can be contacted by email at enquiries@directsports-eshop.com or by telephone on 01740646961, if you could please provide us with your order number and we can look in to this for you.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

"Awesome Experience"

"Awesome Experience"

Bought an Yonex Astrox 99 Play racket, found price is reasonable. This racket is perfect for smash and its precision. Will definitely buy again from them and recommend friends.

23 September 2025
Unprompted review

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