It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE k... See more
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Review summary
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What people talk about most
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I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past e... See more
Company replied
Size actually wanted has been out of stock for months and have not recieved updates further when would be back in stock despite emails and on the list to be contacted Went fur larger size - not idea... See more
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Website needs to be updated, doesn’t show updates about delivery and returns Ni online process of return. Quality of clothes is good, but way expensive than top brands in UK
Company replied
Company details
- #28 of 34 best companies in Uniform Shop
Written by the company
Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.
Contact info
Dixon House, Old Heath Road, WV1 2BF, Wolverhampton, United Kingdom
- 01344872299
- customerservice@directclothing.co.uk
- directclothing.co.uk
4.3
Excellent
665 reviews
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Helpful and Friendly Service at the Westbourne House School Uniform Shop
The staff at the Westbourne House School uniform shop were friendly and welcoming. They took the time to answer my questions and gave clear information, which made getting everything my son needed quick and easy.
21 July 2025
Unprompted review
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Helpful and friendly
Rachel was so helpful - she was very patient and kind with my son (who has a clothes sensitivity) which made the uniform fitting an easy experience.
23 July 2025
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Faulty offer codes
Faulty offer codes
Offer code selected though link, but it would not apply at checkout even though all conditions met. Tried asking customer support 3 times with zero response
10 July 2025
Reply from Directclothing
Thank you for your review, we understand that our Customer Service team have now been in touch with you.
Once again please accept our apologies for the delay in getting back to you from your original email and thank you for your understanding.
Direct Clothing
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Very easy and fast refund when…
Very easy and fast refund when returning wrong size items
14 July 2025
Reply from Directclothing
Thank you for taking the time to leave a review.
We appreciate your feedback, Direct Clothing are happy to learn that you are pleased with our overall service.
Direct Clothing
Excellent customer service
14 July 2025
Reply from Directclothing
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.
Direct Clothing Team
I ordered for pe kits and they were…
I ordered for pe kits and they were delivered separately. I had to call you after several days for you finally deliver the shorts
4 July 2025
Reply from Directclothing
Thank you for taking the time to leave a review and we are sorry that this order did not run as smoothly as we would have liked on this occasion
Direct Clothing
Very good service
Very good service. Quick delivery and easy returns via a drop box in Sunningdale. Excellent quality clothing except for the blazers which are extremely thin material and a very wide fit. Some of the sports kit comes up very small but the website does warn to go a size up.
2 July 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Reply from Directclothing
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.
Direct Clothing Team
difficult to make a return
30 June 2025
Reply from Directclothing
Thank you for your review and we are sorry to hear that you have found returning items difficult.
The school took the decision to close the onsite shop and requested that we offer an online only service for the uniform. We have all the details of how to return on our website.
If at any point in the future you do require assistance with your order, please get in direct contact with our Customer Service Team by email or phone.
Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours:
Monday to Friday 9am-5pm
Not ideal
The inability to try clothes on is very frustrating when added to the cost of returns.
There must be a better way.
7 July 2025
Reply from Directclothing
Thank you for your review and we take on your feeback.
The school requested that we offer an online only service for them and we work hard to make the shipping and returns as cost effective as we can.
We have refunded the shipping cost for your latest order
Direct Clothing
Great company to order from
Easy to order. Very quick delivery. All items correct. Straight forward return and refund when sizes needed adjusting. Thanks.
26 June 2025
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
The ladies in the uniform office were…
The ladies in the uniform office were lovely and very helpful
1 July 2025
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Very good service
1 July 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
It is straightforward and easy to…
It is straightforward and easy to complete a purchase with you. However, the delivery got delayed, not sure why
27 June 2025
Reply from Directclothing
Thank you for taking the time to leave a review.
We love to see that your online shopping experience with us was very simple and user friendly.
Direct Clothing Team
An appreciation For me the urgency Donna Russon…
For me it was the urgency Donna Russon dealt with an order l placed, sent an email to let me know.
Her swift response made all the difference and l would like to acknowledge and say a very big Thank You again. God bless you.
26 June 2025
Reply from Directclothing
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this. We have passed on you thanks and kind review to Donna
Direct Clothing Team
I returned items neatly 2 weeks ago and…
I returned items neatly 2 weeks ago and tracked that they were received last Wednesday 9th July and still not received a refund and its Monday 14th July.
23 June 2025
Reply from Directclothing
Thank you for your review.
We are extremely sorry to learn this, we have asked the Customer Service Team to contact you.
Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours: Monday to Friday 9am-5pm
Direct Clothing Team
Just didn’t get a notification it was…
Just didn’t get a notification it was delivered to the school but was quick on my queries
26 June 2025
Reply from Directclothing
Thank you for taking the time to leave a review.
We appreciate your feedback. Direct Clothing are happy to learn that you are pleased with our overall service, we take on board your feedback regarding notification of your orders arrival at the school
Direct Clothing Team
Always so friendly and happy to help
Always so friendly and happy to help. Any issues are quickly resolved. And clothes are good quality and good value.
19 June 2025
Reply from Directclothing
We would like to thank you for taking the time to leave a great review.
Direct Clothing are pleased to hear you are satisfied with the quality of the garments and customer service, as we take great pride in this and are happy to hear it has been reflected with your order.
Direct Clothing Team
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