Directclothing Reviews 

656
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the ordering process very easy, especially for personalized items. Many people praise the fast dispatch and timely delivery of their purchases, often arriving in good condition. Reviewers frequently highlight the helpfulness and professionalism of the staff, who efficiently resolve issues and provide excellent service. However, some customers noted concerns regarding product quality, mentioning blazers being thin or materials too thick for summer. A few other people also felt that sizing could be inconsistent, with items not matching stated measures or running small. Additionally, a minority experienced significant delivery delays, with orders taking longer than expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing, with some praising items as lovely,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and timely delivery,... See more

Order

People report positive experiences with order, highlighting a clear website and straightforward ordering... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent quality of... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE k... See more

Company replied

Rated 4 out of 5 stars

I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past e... See more

Company replied

Rated 4 out of 5 stars

Size actually wanted has been out of stock for months and have not recieved updates further when would be back in stock despite emails and on the list to be contacted Went fur larger size - not idea... See more

Company replied

Rated 4 out of 5 stars

My order was delivered in good time and when I called the company to enquire about an item which was out of stock, the staff member was very helpful.

Company replied


Company details

  1. #28 of 33 best companies in Uniform Shop

Written by the company

Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

656 reviews

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4.3

All reviews

(656)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect and quick

Perfect and quick, thanks !

2 September 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.

Direct Clothing Team

Rated 5 out of 5 stars

Sport on and Delivery was on time

Sport on and Delivery was on time

1 September 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service, I have been buying the children's uniforms from them for a few years. The staff were always professional and recommended the right uniforms and size! Highly recommended!

4 September 2025
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Reply from Directclothing

Thank you for your kind review.

As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.

Direct Clothing Team

Rated 5 out of 5 stars

delivered uniform on time and easy…

delivered uniform on time and easy return.

28 August 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Quick response

Quick response

3 September 2025
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Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Good day to all thanks for sending me…

Good day to all thanks for sending me this opportunity. I would like to say I was happy I received my package as promised

27 August 2025
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Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Great service

Great service

3 September 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 1 out of 5 stars

No response

Please respond to emails sent to the email address you state!!

2 September 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We're sorry to hear you have not had the best experience with Direct Clothing. We have asked customer service to review the emails which we believe has now been actioned

Direct Clothing

Rated 5 out of 5 stars

Great service after I made an error on…

Great service after I made an error on my order.

1 September 2025
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Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 1 out of 5 stars

Very unhappy

Very unhappy
I purchased a school tie on this website, unfortunately my child is unable to wear it !
The website did not explain that the product was a clip on tie !!

1 September 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We're sorry to hear you have not had the best experience with Direct Clothing. We take on board your concerns and feedback.

Regarding the clip on tie, the school requested for clip ons to be supplied

Direct Clothing

Rated 5 out of 5 stars

Items ordered were delivered quickly

Items ordered were delivered quickly. Will order again

22 August 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.

Direct Clothing Team

Rated 5 out of 5 stars

Super fast shipping and quality…

Super fast shipping and quality products!

29 August 2025
Directclothing logo

Reply from Directclothing

We would like to thank you for taking the time to leave a great review.

Direct Clothing are pleased to hear you are satisfied with the quality of the garments and delivery process, as we take great pride in this and are happy to hear it has been reflected with your order.

Direct Clothing Team

Rated 2 out of 5 stars

Regularly send out the wrong skirts…

Regularly send out the wrong skirts that aren't adjustable when they are advertised as being, sent out the wrong size shirts too. Not impressed

21 August 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We're sorry to hear you have not had the best experience with Direct Clothing. We take on board your concerns and feedback

Direct Clothing

Rated 5 out of 5 stars

Great Supplier

As the only supplier to get uniforms for my son's school I was a bit dubious to buy online. But my experience buying from Direct Clothing has been excellent. It's not very often they run out of stock and if anything needs to be returned there is no hassle.

20 August 2025
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Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 3 out of 5 stars

Wrong item delivered.

I ordered a senior school plain grey skirt for my daughter. A junior school pleated, checked skirt was sent, despite the correct skirt on the delivery note and order confirmation. I emailed direct clothing but had no response. I therefore had to pay to return it, re-order the correct item and pay further postage to have the correct one sent - all in all, postage for one skirt therefore cost me approx £15!

Although the skirt received is great quality, communication & customer service was not.

27 August 2025
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Reply from Directclothing

Thank you for taking the time to leave a review.

We're sorry to hear you have not had the best experience with Direct Clothing. We will take on board your concerns and feedback and have processed a refund for your last shipping for your order

Direct Clothing

Rated 4 out of 5 stars

Missing item - quickly resolved

In spite of an item missing on the original order a replacement was sent out fairly quickly.

19 August 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Great service

Great service

19 August 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Great Service

18 August 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

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