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Direct Ferries Reviews 83,281

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TrustScore 4.5 out of 5

4.4

Ferry service
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Review summary

Created with AI, based on recent reviews

Evaluating 12,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward and efficient booking process, often highlighting the ease of use of the website and app. Many appreciate the ability to compare different ferry companies and find the best deals, noting that the platform often offers better prices than booking directly with ferry operators. The overall user experience is frequently described as simple, clear, and hassle-free, making it a preferred choice for many travelers. However, some people were dissatisfied with certain aspects, such as unexpected service fees appearing at the end of the booking process or issues with the website being slow or crashing, which sometimes led to price changes. A few customers also reported difficulties with the booking system, like needing to re-enter information multiple times or problems with receiving tickets.

What people talk about most

Booking process

Clients share positive opinions on the booking process, frequently highlighting its ease, clarity, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process clear, efficient,... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and clear... See more

Price

Consumers find price to be ambiguous, with many praising the ease of finding good deals and reasonable... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price is very reasonable and the ferry appears to be a handsome vessel inside and out. It’s sure to be quite an adventure! Only one issue…..I had to book another crossing minutes after I paid $84 fo... See more

Rated 4 out of 5 stars

Booking is easy from a new enquiry, however to try to complete a booking from a saved quote is a tad difficult to do as the link is broken! Tried 6 times, kept telling me that I needed to enter the ca... See more

Rated 4 out of 5 stars

The booking process is clear, quick and well explained. As with some other websites, I don't see the need for registering - why not guest bookings. Also I couldn't get out of the site without restarti... See more

Rated 5 out of 5 stars

So, direct ferries can beat the prices of going directly to the ferry company by a considerable margin… thank god you exist! I haven’t sailed yet but don’t foresee any problems as I’ve travelled... See more

Company details

  1. #4 of 17 best companies in Ferry service

Written by the company

Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

83K reviews

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Rated 3 out of 5 stars

I can’t receive the email and I can’t…

I can’t receive the email and I can’t login. I don’t know. Why can you someone help me please? I buy ticket. I haven’t received ticket by email.

21 May 2026
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Reply from Direct Ferries

Hi Tariq,

Thanks for sharing your experience. I’m sorry things didn’t go as expected, but I’m happy we could sort it out after speaking directly.

If you have any more questions or need help, please feel free to get in touch. We’re here to support you.

Thanks again for your feedback, and we look forward to helping you again.

Rated 4 out of 5 stars

First time i have used the ferry .…

First time i have used the ferry and this company. A little difficult on line via a mobile phone but it should be easier in future. Price was very acceptable.
Not sure about the reserving of a seat when travelling by day.

20 May 2026
Rated 5 out of 5 stars

Easy to use

Booking on the website is easy and quick. Website response has improved from my last booking. Suggest to improve by indicating the number of seats left for each timing.

20 May 2026

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