Direct Ferries Reviews 

85,265
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to use, intuitive, and well-laid out, making the booking process quick and straightforward. Many people appreciate the efficiency of finding and comparing various ferry options and prices, often leading to significant savings. The service is frequently highlighted as professional and helpful, with some reviewers noting positive experiences even when needing to amend bookings. However, some customers experienced issues with the website, such as difficulties with navigation or error messages when trying to amend bookings online. A few people also reported problems with booking confirmations not being received, leading to concerns about payment and ticket issuance. Additionally, some reviewers mentioned unexpected booking fees or found the pricing to be less competitive compared to other options.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy, quick, and... See more

User experience

People report positive experiences with user experience, finding the booking process quick, easy, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use, clear layout,... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting good prices and finding the service... See more

Service

Users describe ambiguous interactions with service, with some customers expressing satisfaction and praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Search fields are reasonably good to use and get a list of booking options. Pre-boarding time is not clearly advised when assessing a bunch of booking options. It is there but requires some famili... See more

Rated 4 out of 5 stars

Dears My last experience I reserve the tickets in Portugal 10 months before to travel to Positano in Amalfi Coast at 2024 and agend my travel with Direct Ferries for Capri island and everythin... See more

Rated 4 out of 5 stars

its alright - nothing special but every time I changed my search criteria it kept adding a dog to my travellers. which is worrying as I hate dodgy websites that I have to give personal details to,... See more

Rated 4 out of 5 stars

The website is easy to use and I believe we found a cheaper crossing. Times and information are easily noted. Options are given for extra reminders. The booking was a breeze. I am hoping the cross... See more


Company details

  1. #7 of 18 best companies in Ferry service

Written by the company

Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

85k reviews

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4.4

All reviews

(85,265)

11,554 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been using DF for a while now…

I have been using DF for a while now and it is a great experience. I gives me lots of alternatives for my ferry form Dover to France. Easy to change the times and easy to change location if necessary.
A small service change ensures I get the best value trip each time from the different operators.

10 July 2026

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