DirectProductDeals Reviews 

150
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers frequently mention that the delivery service is exceptionally fast and reliable, ensuring all orders arrive promptly and in great condition. Buyers consistently appreciate the affordable prices, great product discounts, and the extremely user-friendly website that makes online shopping completely effortless and enjoyable. Some reviewers were not happy with missing items in their packages, wrong product variations, and the frustrating lack of email responses from support teams. Consumers also noted receiving faulty units, while pointing out that getting a proper refund or a timely resolution for these mistakes takes far too long.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting quick turnaround times... See more

Order

Consumers find order to be positive, highlighting an easy ordering system with quick delivery and amazing... See more

Price

People report positive experiences with price, consistently highlighting the best market rates and great... See more

Product

Users describe ambiguous interactions with product, reflecting mixed experiences with their orders. Many... See more

Response time

Reviewers highlight deep frustration regarding response times, stating that they receive no replies to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

buy in bulk suits me down to the ground! savea few quid here and there it all adds up! cheers DPD, but i would pay for the 24hour shipping as the free one takes quite a bit longer and im always runnin... See more

Rated 5 out of 5 stars

Have used Direct Product Deals for several months now. Always fast delivery and great selection of different flavours.

Rated 5 out of 5 stars

Great products at excellent prices, very fast turnaround around, had my order delivered the following day, love using this company

Rated 5 out of 5 stars

Always order through these guys, quick efficient and amazing prices. Highly recommend


Company details

  1. #110 of 121 best companies in Electronic cigarette store
  2. #105 of 118 best companies in Vaporiser shop

Written by the company

DirectProductDeals is your go-to online vape store for genuine and authentic disposable vapes, vape kits, vape pods, vape mods, and liquids. Earn loyalty points with every purchase. Enjoy free UK delivery and same-day dispatch on orders placed before 2 p.m.


Contact info

4.2

Great

TrustScore 4 out of 5

150 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(150)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid - Non existent support

Really disappointed. I've been using this company for a good while for vape juice, but this time I didn't receive what I'd ordered. Instead I received 7 different flavours with no pre contact made to see if this was ok with me. Additionally one of them was 20mg strength which I don't use.

I have sent two emails with pics requesting either they send me out the one flavour I ordered or refund me in full.

No reply from them whatsoever so I will ask my Bank to raise a dispute and chargeback.

Really poor service to a regular customer so I won't be using them again.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Shopping experience is excellent

Shopping experience is excellent, everything from login to delivery receipt is always second to none and very easy add to that best price on the web and you have a loyal customer who just hopes you will send him some vouchers.

2 February 2026
Rated 5 out of 5 stars

very good

buy in bulk suits me down to the ground! savea few quid here and there it all adds up! cheers DPD, but i would pay for the 24hour shipping as the free one takes quite a bit longer and im always running out hahaha

3 November 2025
Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY
Used this company a few times and they appeared to be ok, received items ordered in a timely manner.
My last order however had an item missing, I emailed to the address provided on the website a number of times to no avail.
All they provide as a way of contact is the email address to which there is no response whatsoever.
It is very frustrating, I will not use them again and I am sure they will not even reply to this review as they don't appear to care about their customer.

10 November 2025
Unprompted review

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