There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more
Company replied
Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more
Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more
Company replied
Company details
- Dental Supply Shop
- Beauty product supplier
- Beauty supply store
- Cosmetics Industry
- Cosmetics shop
- Dental clinic
Written by the company
Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*
Contact info
United Kingdom
- orders@directteethwhitening.io
- directteethwhitening.io
4.3
Excellent
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The 10% gel syringes are fantastic
The 10% gel pens are fantastic, exactly the same as what I can get from my dentist but at half the price
12 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the review Nicola
Shipped on 12/2/26 as of 22/2/26 still…
Shipped on 12/2/26 as of 22/2/26 still waiting for delivery.not impressed.
12 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Hi Rose, Sorry to hear this. We have just responed to you via email with your tracking link and tracked down your item.
Great delivery time.
Great delivery time.
Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a difference.
I would definitely recommend 🙂
31 October 2025
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the review Sue
Reply from Direct Teeth Whitening
Sorry to hear these didnt work Kerry, please do contact us and we can see what products do work for you
Great company
Great company. Excellent customer service and delivery time.
Considerably cheaper than other companies which is a bonus.
Whitening gels really work well.
22 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thank you very much for your review
Reply from Direct Teeth Whitening
Sorry to hear this wasnt working. Please contact us and we can see what we can do for you
Excellent service and easy to use with…
Excellent service and easy to use with immediately apparent results
21 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Michael
Fast delivery
Best place to purchase the Crest Strips, nice and easy with fast delivery. Highly recommend
12 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks JJ
Genuine product
Genuine product that arrived in perfect condition. I have used this product for years and I have never had any issues. Delivery took longer than I expected but I ordered it well before I ran out, so not a problem.
16 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Alan
Tom's of Maine original toothpaste, the best
Tom's of Maine original toothpaste is the best among the best.
Fluoride-free! Affordable too! My all-time favourite toothpaste.
Ordering from the UK isn't too much trouble despite the distance.
Try it, if you haven't!
9 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the review Laura
Fast delivery
Excellent product & fast delivery will be using in future
7 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Excellent! thanks for the review
Fantastic service and price
Fantastic service. Came quickly and such good valye compared to other sites.
Highly recommend. Will never buy elsewhere again.
18 December 2025
Unprompted review
Reply from Direct Teeth Whitening
Thanks Rosalind
Excellent customer service
Excellent customer service, good selection of teeth whitening products. Easy to navigate website and quick delivery
13 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the review!
Perfect transaction
2 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the review!
Just brilliant
I had mistakenly ordered two lots of teeth whitening kits, i notified the company, without any hassle they sorted the problem i had caused they were very professional in there emails and contact,
19 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks Gordon
Good customer service
Good range of products, and quick response to queries.
18 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the review!
Fantastic product have reordered…
Fantastic product have reordered numerous times
17 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the review!
Fake item
Whitening strips came in a envelope no box no instructions...domt believe product is even genuine .
Avoid at all costs!
16 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Hi Caroline, some strips do come without a box and these products are clearly advertised as without a box however please be assured they are genunine. If you are unhappy please contact us directly and we can try and help
Incomplete order but sorted out within a week
There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery took 8 days and only 1 arrived, but they quickly sent out the remaining 3 and those arrived within 6 days. Overall, I can’t complain — great customer service in the end. Would recommend and use again.
9 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the positive review!
I actually had an email about product…
I actually had an email about product being delivered amd it hadn’t yet but staff helped me instantly and resolved and product is exactly what I wanted
10 February 2026
Unprompted review
Reply from Direct Teeth Whitening
Thanks for the positive review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.