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Direct Teeth Whitening Reviews 

248
•
TrustScore 4.5 out of 5

4.3

Dental Supply Shop
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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, often noting they deliver excellent results. Many people also highlight the exceptional customer service, describing staff as helpful, reactive, and quick to resolve issues, ensuring a positive overall experience. However, some customers noted that delivery times could be longer than expected, with orders sometimes taking a week or more to arrive. A few people also reported issues like receiving incorrect items, products without original packaging, or were surprised by the international shipping origin. Some reviewers also mentioned unhelpful customer service or communication gaps regarding their orders.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing high satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its helpfulness, efficiency,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise an easy ordering process,... See more

Quality

Users describe positive interactions with quality, with many highly satisfied with their purchases, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more

Company replied

Rated 4 out of 5 stars

I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more

Company replied

Rated 4 out of 5 stars

Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more

Rated 5 out of 5 stars

Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more

Company replied

Company details

  1. Dental Supply Shop
  2. Beauty product supplier
  3. Beauty supply store
  4. Cosmetics Industry
  5. Cosmetics shop
  6. Dental clinic

Written by the company

Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(248)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Scammers

The pretend they can deliver hydrogen peroxide products in the UK, but then send you the non hydrogen peroxide version. I wonder how many of the reviews here are either fake or people not realising they got scammed

5 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Hi There, please can you contact us so we can investigate this further.

Rated 4 out of 5 stars

I ordered crest whitening toothpaste

I ordered crest whitening toothpaste, not cheap as it was £25.
I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging.
I e-mailed them and they did send the correct one with no charge.

3 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the positive review!

Rated 5 out of 5 stars

Very good contact with customer…

Very good contact with customer service. Fast delivery. I just started using it and I'm waiting for the results.

24 January 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the positive review!

Rated 1 out of 5 stars

One of those companies that pretends to be from the UK when really it's American

Their Google description is "We are the leading UK & Worldwide supplier of..." but it's one of those companies that pretends to be from the UK when really it's American, you only work this out when your order hasn't come (a week and counting) and you look in to it and see it's shipped form across the globe. Really, really, annoying. There is no obvious indication at all. I could have ordered from the UK and had it a week ago.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting!not arrived

Still waiting!not arrived
Poor reply terrible response telling me to wait another 3 days .
I would not buy here.
Have Ordered from another company was delivered on time as
promised.
I will update.
Not satisfied worry if they genuine if they ever arrive.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammed

Please read

I Ordered a 22% whitening gel from here they took the payment off and I didn’t get a confirmation email didn’t think anything of it I emailed them and they got back to me saying that I didn’t order and they couldn’t help me this company is useless and they wanted me to order again DO NOT ORDER FROM THERE

13 January 2026
Unprompted review

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