Direct Trade Supplies Reviews 

I chose this company based upon competitive pricing and previous good reviews. They delivered next day (Saturday) at no extra cost.
For me, their service was 100%

prompt delivery, competitive pricing

Direct Trade Supplies offered my chosen car wall charger at a competitive price and delivery. The order process was easy and the delivery prompt with good communication. I would use them again.

Ordering was easy and the goods arrived on time and in perfect condition.

Best price for Wallbox EV charger with very speedy service.
Thanks

Quick service and despatch. Very easy to deal with and product as advertised

Wish I read the reviews before ordering!

Ordered an item listed as in stock a week ago, only once I’ve chased the order. They’ve told me that the item will be dispatched tomorrow at which point is too late as we had the works booked in for then. Not at one point did DTS try to contact me to inform me of the delay.

I was told the customer services representative would phone me back once they have looked into why it has taken so long to dispatch, yet they have not followed me back, they are now not answering the phone and they’re voice-mailbox is full

After much research into the type of downlight I wanted in my house, and after trying a couple recommended by my local supplier, I decided to put my faith back into Robus downlights as I have used them before. Finding a supplier at a good price was very easy as DTS pinged up on my internet search as the cheapest supplier. I ordered 20, they were delivered within 2 days and they have all been fitted and they are all perfect. So very happy with DTS for the price, speed of delivery and range on offer. Will be using them again. And probably again.

I was more than impressed with the price and quality of the lights I purchased. Additionally when they were delivered the courier helped me take them inside my house as they were very heavy and needed to get them up two steps into the porch before coming into the house. He certainly went above and beyond my expectations.

We can’t fault the customer services and support that we received whist ordering and exchanging the switches that we ordered. Thank you

Really quick service and good pricing. I have made repeat orders with you guys.

Despite the Good Reviews Like Clare< Naresh, David, P Sewell and Pastor Thomas experiences I agree that Customer Service is confrontational and they hide behind the small print in the terms and conditions. We were promised quick delivery to get the order but it was not despatched until 3 days later. Parcel arrived with over half the items missing and no communication received despite telling them we were ordering to fit a week later. Despite this they will not deliver the missing items to site because we paid by card to get the guarantee from the credit card company. They want you to pay by direct credit so you have no guarantee. Hard to get hold of. Difficult to get any response. We tend to use reputable companies where we get good service. This is what happens when customers ask us to use suppliers like this were you save a few pounds on the item but lose out on service. We will now have to make additional trips in order to fit which I am certain the customer will not wish to pay for. We have no idea when or if the missing items will come as others have said items don't arrive and it is a struggle to get money back or the items delivered. We have yet to test the quality of the goods. The poor reviews have gained momentum recently so I am guessing that something is going wrong.

Service from start to finish has been excellent. Great product range, great service and quick delivery too. All in A+

Service from start to finish has been excellent. Great product range, great service and quick delivery too. All in A+

I would love to start here by saying how wonderful the customer service was with this company. They will help you with absolutely anything and everything which is perfect for someone who is as much as a novice around lighting as me.

At first I asked for advice on light bulbs and which ones I should buy as I had no clue what would work, and they gave me all the advice I needed. It was great because they didn't just jump straight to the highest priced stuff it was all very reasonable. I spoke to several of the sales team and they were all lovely and friendly. When they say they will look into things and call you back they do in no time at all. The delivery was also quick.

Over all I am really happy with this DTS and I would recommend this electrical wholesaler to anyone looking to buy. I have been using them regularly now for a few months and its been perfect every time.

Great light for a great price. We are extremely happy with the product and had transformed our front entry. Delivery was prompt too.

Took money for items and £8.20 for next day delivery. I’m now expecting the parcel in a couple of days thats a whole week of waiting. If you need something quick (next day) don’t bother.

Placed an order on line. Money taken from card. Nothing further heard, no delivery. Checked web site that advised to e mail any query. Sent e mail one week on, no response, resent again still nothing. Sent final email just before Christmas still no reply.
Ended up phoning in the new year to be told item had been dispatched and the tracking showed Royal Mail had not tried to deliver. I have no way of knowing if the was true or bovine excrement.
Got a full refund however.
They should really answer e mails if that is the preferred method of contact. It can be done another supplier I had to raise a query with replied in 30 minutes!

Great customer service .
Really happy with my experience with this company . Had to return incorrect thermostat and communication was quick and positive ..they initiated contact with me to let me know that return had been received and refund effected promptly .
Thanks for good service .