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Direct Vacuums Reviews 46,008

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TrustScore 4.5 out of 5

4.4

Appliance shop
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Review summary

Created with AI, based on recent reviews

Considering 3,035 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often noting that items described as refurbished arrive looking brand new. Many consumers highlight the competitive pricing, finding great value for their purchases, and appreciate the efficient and speedy delivery service. However, some people were dissatisfied with certain aspects, such as products arriving with missing parts or being poorly packaged, leading to damage. A few customers also reported issues with products leaking or not performing as expected, and some experienced difficulties with delivery tracking or communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with their purchases, often... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Price

Consumers find price to be positive, consistently reporting great and reasonable prices for products,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more

Rated 5 out of 5 stars

Arrived within a few days of ordering and free delivery. Well packaged. Everything complete. I'm very happy with my purchase.

Rated 5 out of 5 stars

refurbished product looks like new 1 year guarantee. You don't use a carpet cleaner every day so this was a very good buy

Company details

  1. #89 of 130 best companies in Appliance shop

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46k reviews

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Rated 5 out of 5 stars

Top service :)

First time using direct vacuums and the service was exelant. The fridge was well packed and in fully working order. I would highly recommend.

14 May 2026
Rated 5 out of 5 stars

Great service

Great service. Website clearly explained that the product is reconditioned and the price was very reasonable. Delivery promptly followed purchase without delay.

12 May 2026
Rated 4 out of 5 stars

My refurbished Henry vacuum was…

My refurbished Henry vacuum was delivered a couple of months ago and it's arrived without the actual battery. I got in touch with them and they asked me to send photos via email which I did but heard nothing back so I wouldn't recommend them

13 April 2026
Rated 4 out of 5 stars

Damaged on delivery

The induction hob was delivered with all the glass smashed to pieces. This might be the fault of the delivery people rather than Vacuums Direct, but the hob was definitely not packaged properly to be protected.
Customer service to correct this issue was excellent.

24 April 2026
Rated 5 out of 5 stars

One of the fastest deliveries i had

One of the fastest deliveries i had,
Especially for a big item, packaged very well and also very cheap but also genuine.
Ordering was made easy and no fuss
Would definitely use again if needed

12 May 2026

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