My dirndl, blouse, apron, was great quality, perfect fit and I received lots of compliments. The only thing I was not happy about was that I had to pay an import duty of $178.03 which is half what I p... See more
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Review summary
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Based on these reviews
Ordered a dirndl and apron, it was too big so I returned it. Went through the steps of notifying them of my return on the 10th of October. Delivery was attempted on the 17th and it is waiting to b... See more
I ordered items worth €140, which arrived correctly, but unfortunately the size didn’t fit. I returned my order, which was delivered to the company on August 19 (tracked by shipment), but a... See more
ordered a drindl and blouse last week, but items still not shipped. Contacted the company several times to inquire about shipment, and not once had a response. Customer services is beyond a joke. Hopi... See more
Very easy to use the website to pick my outfit choice which was exactly like the picture. Quick delivery with a good quality product. I loved the fact that I was able to get a whole outfit with blous... See more
The clothing was very well made and shipped fast. I had a small issue with the size of one of my pieces and they were helpful with my return questions. I ended up tailoring the durndl to fit instead,... See more
Everything is of fantastic quality, my friend and I both ordered from you as we are going to Oktoberfest this year for the first time. Can you teach me any German beer drinking songs? We are in love... See more
Excellent transaction. Company provided great selection (many choices), rapid shipping and quality merchandise. Easy to find what I was looking for on the website
It is a beautiful dirndl, and super fast shipping. So fast I made another order.
Company replied
We ordered from Dirndl.com for the first time for Lederhosen and a Dirndl. The sizing is perfect. Both items are of very good quality. The shipping was much faster than I anticipated.
Amazing !! Gorgeous colors and good quality. Definitely ordering from here again
Great site, products, and experience! Can’t wait for Oktoberfest!!!!
I fell in love with the dress I ordered and didn't check reviews like I normally do ... until after I clicked to buy. They were horrible! I was devastated and tried to cancel my PayPal payment but i... See more
Beautiful dirndl, and fast shipping.
Very fast service and cute products.
Placed an order in March for long Lederhose, 1 shirt, 1 gilet, pair of socks. Returned lederhose and shirt because too big and correctly reimbursed. Therefore place new order fr lederhose with correct... See more
Placed an order on 7 October. As I was hoping to have my outfit by 31 October I paid for premium international shipping at a cost of $60. Waited and waited but order not shipped. At end of October... See more
Company replied
Worst customer service!! I ordered two drindls and would like to refund one. I sent it back on 11th September and wrote an email to their customer service team on the 15th September. My tracking infor... See more
Ordered a dirndl 3 weeks before i was due to go to germany. Item wasn’t dispatched until 4 days before i was due to leave, got stuck in customs for days on end and ended up planning delivery for the d... See more
Company replied
Shipping was slow. The dirndl did arrive on time, but unfortunately it was WAY too tight. I returned it according to the instructions on the website, and using the return slip in the box. It has been... See more
The shop is very slow to send the goods and even slower to sent a return shipping label. It's normal for web shop where you accordingly to EU registration can return your purshase within 14 days after... See more
Do NOT purchase anything from this store. It is a total scam. They sent the incorrect size and incorrect color on the dirndl I ordered. There was NOT ONE thing correct about my order. They need to go... See more
I ordered a dirndl for a trip and it is not shipping. I have had to place an order on another site. Dirndl.com customer service has not responded to my email requesting an update or my email request... See more
Ordered my first Oktoberfest outfit from this website but unfortunately had to return the dirndl. Posted with tracking on 2nd October and emailed the company proof of posting. The local courier atte... See more
Company replied
DO NOT ORDER FROM HERE!!! It is a scam!! I placed an order and quickly tried to cancel it, they refused to do this even though it is stated they would online. Then when I tried to send it back, they s... See more
Company replied
Do not order if you are international. They don't include proper paperwork and you will be slammed with duties before you even get your package (still waiting on mine).
Charged custom duties and this was not explicitly stated on the website. I reached out to customer service and there was no response. Terrible company and I will never order from here again.
If only I had read those reviews before ordering from Dirndl.com. I had horrible experience, you can't reach them and you will never see your refund. Due to one dress size not fitting well,... See more
Company replied
I ordered from Dirndl and contacted customer service within the 14-day return period regarding a return and a complaint about defects on one of the items. Unfortunately, despite sending multip... See more
Company replied
I ordered a Dirndl in August and 3 weeks later it has not shipped and the company has not responded to 8 emails over the last week and a half. I had to set up a dispute with credit card company. DO N... See more
My product never arrived. I am still awaiting a reply to my inquiry and request for a refund. I cannot believe this service is so awful.
Never received my order, and was still charged. I reached out via email twice to inquire and no response at all. I had to submit a dispute with my credit card company so that I won't have to pay for i... See more
They dont even deserve a 1 star review. I purchased a dirndl and immediately asked about express shipping as directed on their website. I got an automated email a few days later stating they figured o... See more
Company replied
I never received my order dirndl DC10591 from 11/29/25
They are scammers. I returned the product according to their exact instructions, I have proof of shipment being delivered, and they never returned my money even after 10 follow-up e-mails sent. They s... See more
Placed an order 3 weeks ago. They took my money, sent an email acknowledging the order and said I’d receive an email when it shipped. I’m still waiting. I’ve sent numerous emails and haven’t gotten... See more
Company replied
Company details
Written by the company
Exklusive Dirndl zum Verlieben! ♥ Günstige Dirndl und Trachten für die ganze Familie, exklusive Marken, schon in 1-2 Tagen bei dir Zuhause!
Contact info
Germany
- dirndl.com
2.8
Average
424 reviews
Replied to 38% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a terrible company
This is a terrible company! I ordered a felt hat for Oktoberfest. When it arrived, the color of the hat looked very different from the picture that was posted online (e.g., bright green versus deep olive green). When I reached out, they refused to refund the shipping costs, which were 60 USD (!), and said they would deduct the cost of return shipping from the refund on the item, which meant I would get back almost nothing. They simply suggested I sell the hat myself locally. Do not order from Dirndl.com.
30 September 2024
Unprompted review
Reply from Dirndl
Dear customer,
We are very sorry that you were not satisfied with your order and our service.
Our customer service has already contacted you to find the best possible solution to your problem.
If you have any further questions, please feel free to contact our customer service team at any time.
Worst Customer service ever, absolut contempt for customers!
As a costume designer, after buying for around 2500€ on this website last month for an amazon movie, I returned a parcel containing some items (around 150€).
I have the proof that they received the parcel on april 30th. I tried to get to them, wondering what is going on with my return and how long it will take them to refund. ABOLUTELY NO ANSWER, except from an automatic answer, it's impossible to reach them on the phone. I just filed a complaint against them through the Europeen union. Still no reaction from them...
Dishonest an unprofesional, THIS IS THE WORST CUSTOMER SERVICE EVER!!!
(and, one day after I left that review, Dirndl.com is asking for more informations on trustpilot!!!! Are you kidding me? They have all the informations they need and they don't bother to answer all my emails!!!!)
28 May 2024
Unprompted review
Reply from Dirndl
Dear Customer,
Contrary to what you may think, we do not see any information about you or your order here on Trustpilot unless we ask for it.
Unfortunately, we cannot comment on your request without information about your order, which is why we have requested this information.
Your account shows that you have been contacted by our customer service team.
Due to the high volume of support requests, there may be a delay in responding.
We apologise for any inconvenience.
If you still have any questions, please contact our customer service team directly.
Octoberfest
Hi. 2 separate orders. Lederhosen and dirndl dress and second socks and shirt . No problem with ordering, paying. On the time delivery to Ireland.
Today was the last delivery and we are ready for Frankfurt Octoberfest. Price ok. QUALITY leather and cotton. Thanks.Regards
22 August 2023
Unprompted review
Beware Dirndl.com
I have had a similar experience in purchasing from this company. Beware of the recommended sizing guide to convert to US sizes. They are about 2 sizes smaller. I returned my dirndl and blouse ($215) on July 12th, 2022 spending $41 via USPS, following the directions given to me by customer support at DIrndl.com. I was hoping to get a refund to purchase another dirndl before my trip for the Munich Oktoberfest in late Sept. In early October the package had been returned to my address with the explanation "non-admin". No refund has been received.
5 October 2022
Unprompted review
Reply from Dirndl
We are very sorry that you are not satisfied with our product. Unfortunately, items vary in fit depending on the manufacturer. If you have any questions about the fit and regarding returns, please contact our customer service directly.
You can find all contact information on our homepage.
UPS post company and haven’t received my package
Regarding to my order under 1709919 number;
Apparently you are working with UPS post company, which the service of them is ridiculous and not efficient and not update at all.
From a company like you, as your customer, I expect also good post service(at least to choose a post company which is trustable). In addition of that i paid the sending cost also.
They never gave me any information or the timing of my pakket arrival, and even if they gave,or it was worng or not trustable.
I also contacted UPS customer service, they said that they arranged me a date and time to pick the package in UPS storage, but they couldn’t find my package. I haven’t received my pakket yet and anyway I gonna miss the party I’ve been invited to.
Hope you understand the inefficiency of this company and what they put me through.
Regards
Saba
21 October 2022
Unprompted review
Reply from Dirndl
We are very sorry, there were problems with the shipping of your order.
If you still have questions, please contact our customer service directly.
You can find all contact information on our homepage.
Awful experience
Complete waste of time! Awful experience! The order was not delivered with no update for two weeks. Then after two weeks it was cancelled with no explanation. I also contacted them but I received no reply. Still waiting for the refund by the way.
12 October 2022
Unprompted review
Reply from Dirndl
We are very sorry you have not received your parcel.
If you have any questions, please contact our customer service directly.
You can find all contact information on our homepage.
No customer service, no refunds, waste of money
The tracking info showed the my returned items were received by Dirndl.com 4 weeks ago, yet they still have not even begun processing my refund. I doubt I'll ever see that money again. Had to pay for both original shipping and return shipping. Had a MUCH BETTER experience with Kruger Dirndl and from now on will only shop from them.
27 September 2022
Unprompted review
Reply from Dirndl
We are very sorry if your refund was delayed. If you have any questions, please contact our customer service directly.
You can find all contact information on our homepage.
Their shipping is expensive and if you…
Their shipping is expensive and if you need to return an item you have to pay for it yourself. Their algorithm for searching is really bad, when I was looking at something very specific it recommended something "like this", which turned out to be very different (plus sized long skirt vs normal sized mini skirt length). I did not realize that the two items were actually not alike and ordered (I know this is on me and I should have read more closely, but I did not think about it because it was marked as a comparable item). The dirndl came in and was not only not what I wanted but poorly made and ill-fitting. Am out the $35 shipping and whatever it costs to send it back. Very disappointing.
1 November 2021
Unprompted review
Buyer beware!
Buyer beware!! Similar bad experience . Unable to reach them to address wrong shipment of completely wrong lederhosen and wrong size . When we processed another exchange for a dirndl bough there, they proceeded to file a lawsuit for return shipping charges never invoiced. Buy your Oktoberfest gear in Munich when you get there, plenty to pick from in local stores.
5 December 2019
Unprompted review
Scam?
So far this is totally terrible. Ordered 200 euros worth of things. A parcel arrived containing NONE of the things I ordered, but inexplicably 3 dirndl corsets in differing sizes (none my size). There is no paperwork in the box. I had one email response from customer service (details found on the website) asking me to photograph the contents. This was sent straight away, 2 days later and still nobody replies to me. Is this a scam? Mistakes happen, but then being totally unresponsive is unacceptable.
20 November 2019
Unprompted review
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