Dirt2tidy Reviews 57

I wish I had read these reviews before hiring this company. My end of lease clean was rescheduled to the following day due to “another job running over”. At the meeting time I waited over an hour and no one turned up. Eventually I found a phone number and they gave me the run around, told me some story about why it was running late and said the cleaner was on their way. I ended up after a few calls to them to get the person who was doing the cleans phone number. When I called her she told me she had only been given the job an hour prior to my call. When she did turn up, by this time it was 4 hours after the initial start time. I by this time cancelled the job with Dirt2Tidy and offered to pay the cleaner directly as she had also been given the run around by this company. They did an ok job, but did not steam clean the carpets, only used a dry carpet shampoo. I ended up having to go back to do a couple of little jobs they missed. I have written a previous review and the D2T reply was we have no record of the job in our system. I dont believe they operate out of Australia as the phone ring sounds like an overseas ring, I know this because I call overseas quite often. Australian calls do not ring like that. Find a better company. Ask your real estate agent who they recommend. It might be more money but to save yourself the stress it’s worth it.

VERY BAD COMPANY .... IF I COULD GIVE THOUSANDS OF MINUS I WOULD !!!!!!

AVOID! they totally scammed me and refused to give me a full refund of $800

We were so disappointed with this service and would strongly recommend avoiding at all cost.

We had a small two bedroom apartment and organised an end of lease clean with additional steam cleaning of the carpets. The cleaners turned up with next to nothing in terms of cleaning equipment which was the first red flag. We then had to get the company to send different cleaners back a second time as there was so much missed including basic stains from the carpet which we were able to get out ourselves afterwards using a basic soda and water scrub. Even after the second clean it was less than sufficient.

I informed the company of this and the fact we had to pay our real estate agent’s cleaners to rectify the clean and got a very unhelpful response asking again if they could come back to rectify, instead of compensating for their incompetence. Do not use this company for your end of lease clean as this was over $400, when we could have done a better job ourselves if we had the time.

Extremely Unprofessional and Unreliable – Avoid DIRT2TIDY

I had an incredibly frustrating experience with DIRT2TIDY. Initially, I called and described my house over the phone, and they emailed me a quote without seeing the property. I repeatedly asked if someone needed to inspect the site, especially since I have very large windows. They insisted it wasn’t necessary but agreed to an appointment.

I waited 30 minutes past the scheduled time with no update. When I called, I was told the appointment had been cancelled—without any notice to me. I again stressed the importance of a site inspection to avoid surprises. She then said someone could come in the afternoon. I said I wouldn’t be home but they were welcome to walk around the property, and she agreed.

After that, I never heard from them. I emailed to cancel and explained that I found the service very unprofessional. She responded saying the quote would remain the same even after the inspection—which clearly hadn’t been done.

Later, I decided to go ahead with a smaller job (just bathrooms and windows). I told them how many of each, got a new quote, and booked it in. On the day of the clean, I was told the worker had car trouble and it was rescheduled for the next day.

When the worker finally arrived, I was told the company had made an error in the quote. I reminded them that they had supposedly inspected the site already. Eventually, they admitted they had not done the inspection and had lied. They then increased the price by over $400—completely unreasonable and dishonest.

DIRT2TIDY is disorganized, unreliable, and unprofessional. I would not recommend them to anyone. Steer clear.

It is ashamed i cannot give 0 stars because what i paid for a massive clean job, it looks like no cleaning was done. They used MY cleaning products, didn't even have a proper vacuum cleaner, or other equipment's.. and products!
The level of their expectations was so low that the the word CLEAN, was simply from another planet.
They simply don't know what clean is.
Please stay away from this company.

In Answer to Dirty2 cleaning

1) Arriving on site 10,45 Am both morning.
2) No cleaning, no equipment, just an old chip vacuum and they also they just damaged one of my expensive lamps.
3) they have been using my cleaning products and they left the second day the property open to go some where. Luckily I went there to check and find the door opened of a very expensive property.
We will bring this company to Court as we have Photos of their equipment and what they have done and damages procured to the property.
It Is ashamed that such a company can freely operating in Australia and scam people so easy.
We also report to Consumer Affair.
We wasted 1000 dollars of deposit for nothing!
and when we asked them to leave they refused to, it forced us to ask help of one of our neighbours.
Very scary.
STAY AWAY!!!

0 stars .. booked an appointment didn't even show up. No response to multiple calls or email. Worst of the worst dont hire these guys.

Yes, Great service. We had wonderful experience

We booked Dirt2Tidy Cleaners for our end of lease cleaning services. Cleaner chithra came on time and cleaned our property very well.

We have hired Dirt2Tidy for vacate cleaning of our house 3 bedroom. They cleaned our house very well. Thank you team

This must be one of the worst services I've ever had! I really wish I'd listened to those bad reviews. The cleaners showed up on time, but they were dirty themselves. And get this – they wanted more money just to clean areas I'd already asked for! The quality of their work was okay in some parts, but overall, it was nowhere near what I expected for the price I paid. Don't bother booking with these guys – save yourself the trouble!

Worst Bond Cleaning Experience Ever!
So unprofessional to deal with. Lots of hidden additional cost that the company originally implied were included in the original quote. Dealt with contract cleaners on the day of clean who were rude and unprofessional. I had the our realestate agent review the clean after it was completed and the littlest task such as cleaning the taps and vacuuming the floors were not completed. Company had to return to reclean the apartment and still then we had to go back ourselves and finish some aspects properly. I would not waste my money

DO NOT PAY UP FRONT!
Quite frankly the worst, and most unprofessional service I have ever had to deal with.
Don’t waste your time.
Cleaners booked and paid to show on moving day, I was provided with no confirmation in the lead up to the day and after 3 follow up calls I had a text directly from a cleaner (not the company) offering to assist. Problem was the earliest she could arrive was 4 hours later requiring me to rearrange interstate travel to provide access to apartment (and missed a flight, had to pay for a hotel overnight-nightmare with a small child). I called sobbing to explain my disappointment with the service and was sent an email with a lot of synonyms for apology. No offer of compensation was offered for the break of agreement and complete lack of concern or follow-up.
It doesn’t stop there.
After things were missed a re clean was booked- no service arrived at scheduled time. My bond has been withheld because of this fact and I have lost now thousands or dollars- all because I paid in advance and trusted that integrity was a given.

Not a genuine service and certainly not a trustworthy one.

PLEASE DO NOT BOOK! DIRT2TIDY IS A SCAM!
I wish I could go back in time and read these reviews prior to booking. If you are reading this right now then I promise you, do not invest your money here, they will continue to disappoint customers. I had a horrible experience when they 'cleaned' my home before my end of lease. Anybody could do a better job at cleaning than the 'Professional cleaners' these guys hirer. After doing a terrible job at just the basics, they refused to give me a refund and then after pursing matter further they just went ghost and stopped replying to calls and emails. I don't know how they are still getting away with running this business but please do your research before investing. I hope you find a cleaner that will do the upmost best job for you and your home.

Would give negative stars if possible.

Didn't turn up on day planned, eventually did very poor cleaning job (a child would be better), took $600 we had to pay upfront but we lost rental bond due to poor clean.
Ignored 3 months of attempted contact.

Appalling unprofessional company.
20 + emails they ignore everything (but yet I'm sure they reply on here telling me to contact them to try and look good)

Response : if you mean what you say reply to my 20+ emails. I've wasted enough money calling you for nothing (as moved abroad). You replied once in May saying your manager would contact us but still waiting despite me chasing at least 5+ times since

Edited- mid Sept 2023. Still waiting for clean / response since mid april

This compani is a scmer and this is so bad companey

PLEASE DONT USE THIS COMPANY TO GET ANYTHING CLEANED.
They are not professional. They don't care about their customers, only your hard earned money.
i worked for them for a little while & what I was told from the head of the company will clearly shock you.
They do'nt have any security procedures or any proper police checks when they hire people, no work experience refernces are asked for or even checked. So the people that they send out to you are nothing more then a big risk.
they instruct their workers, some not even understanding english very well to just not return real estate keys to real estates if the customer hasn't paid for the job they are sent too.
This is not in the workers job description and the only person responsible for real estate keys are the workers that have signed them out, who gets into trouble if they are not returned on time? Thats correct, the worker, not the company boss.
EXTREMELY SHADY COMPANY NOT ONE THING PROFESSIONAL ABOUT DIRT2TIDY.
AS A PROFESSIONAL CLEANER I CARE ABOUT THE WORK I DO & I was constantly told i took too long doing the jobs they sent me too. They were always trying to instruct me on ways to short cut cleans.
i told them I would stay until I knew the job was done to the best of my ability not your shady short cut tricks.
DO BETTER DIRT2TIDY THIS IS NOT HOW YOU TREAT YOUR CUSTOMERS.

They failed to turn up at the appointed time, after calling them, they said would have to move appointment to the next day, They did show up the next day but were 30 minutes late, halfway through the quoted job they called to say they wanted more money, reluctantly we paid as we had to hand the keys back. After the agent inspected there were still many things still to be completed, they agreed to go back and finish, however still did not do some of the work. After this we decided not to bother getting them back a 3rd time.

If I could leave 0 stars, I would. This is the most unprofessional company I have dealt with.

I booked an end of lease clean. The cleaner failed to attend at all on the scheduled date, with no notice. I waited for an hour and then left. I then rescheduled it for the next day and he was again late with no apology. He left the property unlocked without advising. Not only that, he failed to actually clean anything. He did not vacuum, the kitchen was filthy, and all glass and mirrors were left dirty.

I requested a re-clean, which they also failed to attend as scheduled until the following day. They also did not fix any of the issues identified by the real estate agent.

They are now refusing to provide a refund. I am escalating the issue and will be taking legal action.

EDIT TO ADD: in response to their reply, I have been emailing the company for weeks and they refuse to provide a refund despite me providing them with images of the incomplete work and evidence of the mess left behind. Poor form to privately ignore my correspondence and post publicly that they take customer satisfaction seriously.

Do not be fooled by the recent fake five star reviews.

DO NOT USE! SCAM!! Showed up 3 hours late. Poor exit clean which had to be redone. Services I paid extra for (cleaning blinds) were not carried out at all. Then when the next cleaner came to redo the job they didn't return the keys!! These are not professional cleaners with professional equipment. Caused additional stress during an already stressful move and charged for work they didn't do. Pretty sure they used to be called Dirty2Clean but probably changed their name to dodge poor reviews.