Disability Shop Reviews 1,774

The packages were delivered on time but the delivery driver initially refused to deliver them to the front door. Despite me clearly being unable to carry anything as I was on crutches with a broken leg, the delivery driver stated it wasn’t his job. I asked him again and he said he’d carry the package but only if I said “Pretty please”.

Although I stated I‘d already said please, he told me it wasn’t enough - laughing at me he again told me it had to be “Pretty please”. Since there wasn’t any way I could carry the package upstairs while on crutches I asked again with the demanded expression of “Pretty please.”

This was a customer experience that no one should be subjected to, let alone a customer unable to walk who was awaiting disability aids.

This was nothing more than bigotry and prejudice directed at someone who couldn’t respond.

I’m happy to discuss
Mark Coles
0409 288 652

Great range of products.

Easy to use website-fast delivery-quality product-good value

Exactly what I needed and fast delivery. Communication on the process was also excellent.

I could not have found a more helpful assistant.
She was very understanding, polite and kind.
She pointed me in the right direction and my mum has now got the exact right shoes and slippers.

The Shower Stool arrived quickly, clipped together in a simple but solid fashion and I feel safe while I get to be cleaned up.

Value for money

Works well no issues with it all, folds easy and set up was quick

I order a walking stick with four standing stick is was great more support and firm.

quality product. service was good

Goods delivered on time

Did not have the style/model I wanted but delivery and time excellent.

I hesitated for some time about buying a walker for myself. Lots of research into the best types to suit navigating the ups and downs around my yard. I found a walker with ten inch front wheels on the Disability Shop and purchased the walker.
After a slight hiccup, Allan sorted everything quickly and I received my walker.
It has become my bestie!

I followed a link on the website to a selected product, when adding to basket a different part number item was unknowingly added and I ordered it, once arrived I discovered the wrong product and the part number was different again to what showed on invoice and what was ordered. I then only got refunded cost of item and not including postage and I had to pay return postage for an item that I did not order. Disgraceful situation. Would not recommend to anyone

Service provided was fast, efficient and I really can't fault my experience! Highly recommend !

Allan and his team were extremely helpful in supporting us with our purchase, and even more important when we had a few issues they didn't hesitate to quickly resolve the problems even though were on the other side of the country in WA.
Very professional service and we whole heartedly recommend Disability Shop

Thanks Dave and Julie

Quality products, exceptional customer service and prompt delivery- you can’t ask for anymore!