DiscountCatheters.com Reviews 110

Jose is a wonderful support guy that help me sort out payment.He is so patient and spend nearly an hour to fix the paypal payment issue.

This company was the only one able to provide the products I wanted, delivered to Greece, and Saul was extremely patient, helpful and flexible in helping me with the transatlantic banking procedures. Really can't fault the service.

Jose Naveda provided excellent customer service to me.

Jose Naveda provided excellent customer service to me.

I purchased two cases of catheters. They were shipped in the original manufacturer's boxes. The boxes were covered in dark warehouse dust and had foot prints on them. Makes me concerned about using the contents (especially since one box had a hole torn in the side).

Discount Catheters is a wonderful company! All the associates I talk to on a monthly basis are very polite and helpful, and I always get my catheters in a timely fashion. If there is an issue, I always know I can go to Mariana Kowoll and she will make it right. She is an angel!

Excellent experience
Great price fast processing and shipping
Thank You

The order took a little longer than expected. However, the excellent kind, cordial, timely and professional treatment of Stephany C., made our shopping experience very positive and we would certainly buy from them again.

Second order, the best in customer service! Had bad problems with another supplier, so I was leary. So far A+ review.

I have placed my second order with DiscountCatheters.com now and both were received within two days. The customer service efforts by Saul Herrera are greatly appreciated. Please keep up the excellent service. Thank you.

Very glad you overnight the item my mom needs asap!! Thank you for your great help!
A Sincich

Great customer service and an unexpected callback from Saul stating the items were ordered and should be shipping today. A+ service

Excellent phone service. Hope to receive items soon. Thank you.

Thank you, Edgar, for the quick and easy reordering process! Appreciate all your help!

Stephany went above and beyond to provide an excellent customer service. She was very knowledgeable, courteous and very compassionate with all my questions and concerns.

Saul Herrera handled my difficult and complex international enquiry magnificently, going above and beyond to ensure I received timely support with comprehensive, detailed answers to my many questions.

After some difficulty reaching a customer support rep by telephone, he provided his direct number so that he could handle my enquiry immediately.

Moreover, he was well-versed in the various issues that effect international shipments, and escalated where necessary to confirm all of his information was up-to-date.

After a long journey sourcing medical supplies for an elderly parent in an underserved market (Hong Kong), and contacting many online sites that have chatboxes with not in-house customer support, or help lines with 30 minute waits, or sales fulfillment reps ignorant of their own companies basic logistical processes and quality guarantee (such as expiry date guarantees), I can attest that Saul's knowledgeable and proactive approach to resolving my enquiry was both surprising and very welcome.

If we buy our medical supplies from discountcatheters.com moving forward, it will be primarily because of the personal, attentive and bespoke service that I received from Saul today.

Stephany did a great job of locating my info and creating an order for me. Your phone system did not work well, but chat was fine.