Brilliant service and the product is amazing! It works long distance which is just what we needed! Delivered quickly and the team responded straight away to my query about a free gift. Excellent.
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Everything was great. Packaging could be abit more secure as some of the items had moved out of their place and were all jumbled up, but nothing was damaged. I paid for next working day deliver... See more
Company replied
I’ve got the box amazing pleasure, almost everything was fine apart from the vibrator which doesn’t vibrate after used once. Hand cuffs are pretty cool and the butt plug is amazing 😉. The delivery w... See more
Company replied
Package was in good condition. Love the product. Delivery was fast than I expected, wasn’t long at all! Definitely will be ordering again
Company replied
Company details
- Health and beauty shop
- also in
- Beauty supply store
- Flavours, fragrances and aroma Supplier
- Massage Supply Shop
Information provided by various external sources
WELCOME TO DISCREET BOUTIQUE WELCOME TO OUR ADULT LINGERIE SUPERSTORE. HERE WE HAVE OVER 4,500 PRODUCTS IN STOCK READY FOR YOU TO TAKE HOME.
Contact info
20-22 WENLOCK ROAD, N1 7GU, London, United Kingdom
- customercare@discreetboutique.co.uk
- discreetboutique.co.uk
4.4
Excellent
83 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Amazing
Amazing customer service, speedy delivery and great products! Would highly recommend.
26 June 2020
Unprompted review
Reply from Discreet Boutique
Thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Great products at great prices
Great products at great prices. With fantastic customer service. I will be ordering again!
25 June 2020
Unprompted review
Reply from Discreet Boutique
Thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Very happy with my purchase
Very happy with my purchase. 1st time i bought something like this but very pleased. The product arrived in a box in which you couldnt tell whats inside it and im happy with the item as well.
Many thanks
24 June 2020
Unprompted review
Reply from Discreet Boutique
Thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Speedy delivery
Speedy delivery and updates along the way. Will definitely use again
21 June 2020
Unprompted review
Reply from Discreet Boutique
Thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
I would’ve given you 5 stars but I had…
I would’ve given you 5 stars but I had to wait for 3 weeks for my order but it was worth the wait. Love them.
18 June 2020
Unprompted review
Reply from Discreet Boutique
Thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
It was easy to make an order and the…
It was easy to make an order and the delivery was quick and discreet, all good
11 June 2020
Unprompted review
Reply from Discreet Boutique
Thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Very good!
It was very discreet and everything arrived as expected! I'd use them again!
8 June 2020
Unprompted review
Reply from Discreet Boutique
Hi Sandy, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Delivery never arrived
Delivery never arrived. No phone number to call and no response on email
6 June 2020
Unprompted review
Reply from Discreet Boutique
Hello James,
We are sorry to hear that you have been left disappointed with your order, I have looked into this matter and can see by the tracking details that your item was delivered today at 2.20pm. We do apologise that your order arrived slightly late unfortunately due to the current Covid-19 pandemic Royal Mail are facing delays and this is out of our hands, as you can see from the tracking information we provided your order was dispatched on the 30th May. With regards to your email we have checked and this had gone through to spam due to it being sent to the incorrect email address our customer care email address is customercare@discreetboutique.co.uk.
Kind regards
Customer Care Team
@DiscreetBoutique
A huge beautiful art👍
1 June 2020
Unprompted review
Reply from Discreet Boutique
Hi Huijuan, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Very good service.
Arrived on time and in very good condition. Will use this company again.
29 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Andrew, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
I was told the cover of the products…
I was told the cover of the products inside the box would be a plain one but it has porn photo otherwise great services and fast shipping
26 May 2020
Unprompted review
Reply from Discreet Boutique
Dear Abdullah,
As we advised via our email conversation all of our products are packaged in completely discreet packaging, unfortunately we are unable to change the manufacturer's packaging as this would void any warranty on the item.
Kind regards,
Customer Care Team
@DiscreetBoutique
dont bother with next day delivery
Dissaopited as paid extra to get next day delivery..but
recieved parcel 4 days later.
25 May 2020
Unprompted review
Reply from Discreet Boutique
Hello Sandra,
We are sorry that you have been left disappointed with our services, unfortunately our Next Day delivery service only applies to Mainland UK this is stated on our website so that our customers are aware of this prior to selecting this option. I have checked your order and can see that it was dispatched using the express 2 day DPD service which is the fastest courier service available to orders placed outside of Mainland UK.
We apologise for any inconvenience this has caused and a member of our customer care team will be intouch with you via email to resolve this matter.
Kind regards,
Customer Care Team
@DiscreetBoutique
Great service packaging very discreet
23 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Zara, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Quick delivery and no hassle placing…
Quick delivery and no hassle placing order.
22 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Aidan, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Fantastic company and range of items
Superfast at answering my queries and delivered faster than we thought, will definitely be buying from again
19 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Ellie, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
I’m very disappointed with both my purchases and intend to publish my reviews.
I’m very disappointed with both my purchases and I am returning the Vibrating Breast Suck Hers as one does not work they don’t adhere to the breast and the batteries I paid for were the wrong size. As for the Double Bunny Vibrator this is a big disappointment the motor is not powerful and a complete waste of money, because this wash sealed unit I’m unable to return it. I would inform you that I intend to notify the media of these unsatisfactory and pricey articles.
18 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Helen, we are sorry to hear that you are unhappy with your items. We do provide a 30 day full refund policy on faulty items (used or unused), we also provide a 12 month replacement policy on all items excluding lingerie. Please see our terms and conditions link below.
https://discreetboutique.co.uk/terms-and-conditions
I have checked and our team haven't received any correspondance from you regarding this matter, please contact our team customercare@discreetboutique.co.uk who will be able to provide you with all the necessary information to return your items.
Many thanks,
Customer Care Team
@DiscreetBoutique
Good for a beginner
16 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Richard, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Had a problem with next day delivery…
Had a problem with next day delivery but that was a fault with dpd and not the company. Great products and will be ordering again ⭐⭐⭐⭐⭐
15 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Darren, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
The ordering process so simple and the…
The ordering process so simple and the goods arrived on time. Would recommend.
14 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Alasdair, thank you for the positive feedback. We have sent you a discount code for your next order to your email as a thank you.
Many Thanks
Customer Care Team
@Discreetboutique
Service was good product I received had…
Service was good product I received had a rip in but that was fine used item once stopped working so no good couldn't send back as when used cannot return.
13 May 2020
Unprompted review
Reply from Discreet Boutique
Hi Tracey, we are sorry to hear that your item was faulty as we give a 30 day full refund policy on faulty items (used or unused). Also we give a 12 month replacement policy on all items excluding lingerie. Please see our terms and conditions link below.
https://discreetboutique.co.uk/terms-and-conditions
We are more than happy to sort this issue out with you. Please contact our team customercare@discreetboutique.co.uk
Many thanks,
Customer Care Team
@DiscreetBoutique
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