DiscreteHeat UK, Thermaskirt Reviews 

272
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, from initial inquiries to product arrival, highlighting the first-class consultation, planning, and quick response times. The staff are frequently commended for their professionalism, helpfulness, and ability to design custom solutions, making the overall experience smooth and efficient. Many people are highly satisfied with the product's quality, noting its good construction, aesthetic appeal, and effectiveness in heating rooms uniformly while saving space. However, some customers also noted issues with the product's durability over time, experiencing rust, shrinking trims, and difficulties with fitting on uneven walls. A few other people also felt that the product was problematic, citing constant noise, inadequate heating, and frequent leaks that caused damage. Some reviewers were not happy with the customer service, describing it as indifferent or dismissive when concerns were raised, and experiencing difficulties with recommended installers.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising its aesthetic appeal, space-saving... See more

Quality

Users describe positive interactions with quality, highlighting that the product still looks great and works... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial enquiry to the product arrival the service received has been exemplary, consultation and planning has been first class. The product is well constructed and made to measure. Neighbo... See more

Rated 5 out of 5 stars

Chris (discreet uk) and Bernard (local recognised fitter) between us we came up with a wonderful design and fittings within a very short time scale. All professionals who understood my requirements -... See more

Rated 5 out of 5 stars

Absolutely overwhelmed by the service had by Martin at Discrete heat UK, Has gone above and beyond to help me and my family have heating over Christmas, Although closed for the festive season he pi... See more

Company replied

Rated 5 out of 5 stars

Recently ordered a wet heated skirting system from Discrete Heat. The team were able to design a custom solution very quickly from a few basic details. The kit was dispatched very quickly (received wi... See more

Company replied


Company details

  1. Heating equipment supplier
  2. Central Heating Service

Information provided by various external sources

ThermaSkirt replaces your skirting board & radiators in one & provides a true radiant heating solution like under floor heating. Manufactured by DiscreteHeat UK


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

272 reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(272)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleased with Thermaskirt and the team.

Had Thermaskirt fitted in the lounge and a bedroom in 2009, 16 years later it still looks as good as new and works well. Recently needed some advice and folks on technical support were very helpful.

3 December 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

16 years! That's a great testimony Mr Jones. That will give a lot of people new to the product a great deal of reassurance and we thank you for your 5* review.
Kind Regards
Martin Wadsworth
Founder & Managing Director

Rated 5 out of 5 stars

Happy Customer

Firstly, love the planning side of having skirting board heating. Chris was really helpful and we also had a telephone conversation so I could show him the layout of the rooms. I am having two zones with this heating. I love the look of this heating, so untradtional but perfect for me, totally aligns with how I want my home to look. Very Subtle having skirting board heating. Its being installed at the mo' and am very excited. Will be able to update you regarding the heating side once its up and running.. Happy days. A very satisfied customer.

2 December 2025
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Reply from DiscreteHeat UK, Thermaskirt

Thanks for bigging up Chris; he'll be after a pay rise now! :-). Thanks again for the 5* review; we hope you have many warm and comfortable years with ThermaSkirt.
Kind Regards
Martin Wadsworth
Founder & Managing Director

Rated 5 out of 5 stars

Very happy with the product

Very happy with the product, gives a nice all round heat. The team were very helpful during the order process and providing guidance during installation.

25 November 2025
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Reply from DiscreteHeat UK, Thermaskirt

Thank you for your 5* review. We really appreciate it.
Kind Regards
Martin Wadsworth
Founder & Managing Director

Rated 1 out of 5 stars

This product is not trustworthy

Updated 25/11/2025

I’m simply sharing the facts of my own experience and letting consumers make their own choices. And this isn’t a comment I made in the first year — I only wrote it after going through three years of issues.

Honestly, I don’t feel that I’m being unfair to you.

I paid a high price and used the installer trained and recommended by your company, yet I’ve experienced leakage problems for three years. I’ve also had to spend a significant amount on repairs, including fixing the flooring and ceiling.

Now you’re offering me a new skirt board, but I still need to pay for installation and deal with the whole issue again. I no longer trust your product. I don’t want to waste more money on repairs, not knowing where the next leak will happen next year. The problems just keep repeating.

I might as well install a radiator — at least I won’t have to worry about leaks.

Another thing consumers should consider is that skirt heating systems have many connection points, and the connection joints in your product are very fragile, which leads to a high risk of leakage.

24/11/2025
This product is not trustworthy. I installed it three years ago using an installer trained and recommended by the company. Every year, I also added the inhibitor as instructed. However, leaks occurred every single year, appearing in different places and at different joints. This has caused damage to both my ceiling and flooring.

The manufacturer’s claim of a 10-year warranty is also unreliable—they always find excuses to avoid taking responsibility.

24 November 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Hi Roy
Firstly I am sorry to hear of your complaint, but we have gone back 20 years through our customer accounts and can't find any record of a Roy Leong or that surname. Not even an enquiry?
I wonder if your are related to Serin who has been in touch? If so:
I have sent her a solution; it looks like your skirting has been cut too short and so when expanding the seals are exposed.
This may not be the answer you want (I believe the system was installed by Warm & Cosy) but to blame the product is not reasonable and certainly not fair
We did send our new parts as a gesture of good will so YES we do offer a 10 year warranty, even though we now know it wont solve your issue (incorrect installation) without another visit from your installer.
I even offered a replacement ThermaSkirt section FREE as a gesture of good will to replace the piece cut short: which other manufacturer would do that?
Instead you have chosen to rubbish the product, which given that we are celebrating our 20th year in business and nearly 100,000 installed systems is not based on fact.
If you wanted to resolve your issue in a timely and gentlemanly fashion, this isn't the way to do it.
Serin could respond to my emails and we can assist by video link if required
Kind Regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Thermaskirt DIY Install

Thermaskirt, is so much better than traditional radiator and is a far better retro-fit option than underfloor heating. The installation details provided along with the videos available provide all the details needed to install the system correctly.

The team at Thermaskirt where extremely helpful an quickly resolved any issues encountered throughout the installation.

Anyone with average DIY skill should be able to complete the install, provided they are ok with push fit plumbing. The finished product looks great and best of all no more radiators or cold spots in the room.

I chose to bring the rooms online individually resulting in a hybrid Radiator and Thermaskirt combination for a short period, but the system coped with this perfectly. I would highly recommend this product.

I will also be using Thermaskirt in my house extension once this completes.

12 November 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Thank you SO MUCH Denis for your kind words. It is certainly a DIY product for any body with reasonable practical skills; more than 70% of everything we sell is installed by persons unknown to us/DIY Homeowners.
Its such a contrast to some of the negative reviews we get which are nearly always down to not reading the instructions (printed on the protective film for goords sake) as well as online and in videos.
Glad to hear you're a convert and will be using us again!
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Installers were timely, polite and left everything clean & tidy.

12 November 2025
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Reply from DiscreteHeat UK, Thermaskirt

Thank you Karen; we appreciate your kind remarks.
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Discrete Heat wet heated skirting

Recently ordered a wet heated skirting system from Discrete Heat. The team were able to design a custom solution very quickly from a few basic details. The kit was dispatched very quickly (received within a couple of days). It was relatively straight forward to instal and there was alot of helpful documents and videos on the website to support. Finished article looks great and produces a decent amount for heat.

8 October 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Thank you very much Vincent; your experience is the normal service we aim for, and when things occasionally go wrong, we pull out all the stops to put it right. Hopefully you will be using us again.
Kind Regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Would recommend DiscreteHeat Thermaskirt

We have had ThermaSkirt H₂O for several years. It was installed easily and has worked great. It is great not having radiators taking up space. Customer service since installation has also been very good when infrequently required.

29 October 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Great to hear our Customer Service has resulted in a 5* Review. Thanks again for your kind words.
Best Regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Very happy customer

We were new to this concept, but thanks to a good friend we were introduce to a new way of heating your house.

For a small space I cannot recommend more this product. Getting rid of the radiators really makes a difference, and in our case, losing them suddenly make all the rooms more spacious.

The team is extremely efficient and helpful, and altho the system is flooded with at in the beginnin a confusing terminology, they are always happy to help. Special mention to Chris, who was extremely patient with us.

If you are considering this product, yes its great. Now that we have fully installed, I can advice two things. We are now regretting not going for the a little bit more expensive option for the top of the skirt options. The rubbery material (the cheapest option) isnt really very sexy.

Also a heads up, most of the houses in the UK havent been introduce to the term straight lines. And this can be a problem sometimes, as the floors are not alway quite straight. So if you are doing your floor, keep this in mind.

Regardles of this, excellent product, and you can install it yourself! (level medium-expert) in the handyman scale.

8 August 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Ignacio! Thank you so much for your detailed review and 5* rating; we really appreciate it. Yes; it's a little different to installing a radiator, but you do get fresh painted, smart new skirting boards 'for free'!
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Thermoskirt

Just completing my second room , very good product easy to use that works. Great customer support.

21 October 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Luckily we have Trade Marked ThermOskirt as well as ThermAskirt! It's a name we hear as well as our own and we are happy to be called both. Thanks for your 5* review: we really appreciate it!.
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

We had the product installed in our house renovation

We had the product installed in our house renovation 5 years ago. Discrete Heat technical support were very helpful and we have had no issues with the product. We're looking at it for our next renovation.

15 October 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Thanks Karl: we appreciate your repeat business and look forward to being of service in the future.
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Brilliant communication from start to finish. Always reply quickly to any queries especially Pete who dealt with us. Definitely recommend.

30 September 2025
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Reply from DiscreteHeat UK, Thermaskirt

Thank you!: I will pass on your comments to Pete; he's relatively new to DiscreteHeat but has a building merchants background so customers do like his no-nonsense practical advice.
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Great new product

This is a new idea for most people including me. The service by discrete heat was excellent with plenty of checking and ensuring we had the right product. Delivery was earlier than originally stated which was a first and customer service was great throughout with friendly and sensible guidance and quick response times. The skirting looks great and frees up so much space. If you are doing a refurb then definitely consider this product.

19 September 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Thank you but: Not new; we celebrate 20 years in business and >100,000 systems installed this Year! New to many people but definitely a tried and trusted solution for those in the know: we're often referred to as Plumbing & heating's best kept secret!
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

No ugly radiators and easy to install!

Installed a BM2 skirting system to my lounge in 2017, it was easy to install and hasn't missed a beat since. Even though its over 20meters long the end still gets hot in no time and gives off a good amount of heat. Staff are always helpful and reply quickly with any questions etc

15 September 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Thank you so much for answering one of the most commonly asked question: who can install it? Answer; you can! 80% of everything we sell is installed by someone else other than us. Check out our on-line installation videos at https://www.discreteheat.com/videos.aspx
Kind regards
Martin Wadsworth
Managing Director

Rated 1 out of 5 stars

Biggest scam ever - AVOID THEM

I feel compelled to share my deeply disappointing experience with Discrete Heat's heated skirting boards. I had them installed in two bedrooms and the living room, and from the outset, they’ve been nothing but problematic. They generate constant, irritating noise and, worse still, fail to adequately warm the rooms. Considering the cost and the promises made, it feels like a complete scam.

What’s more frustrating is the company's indifferent customer service. When I raised my concerns about the product's inefficacy, they were dismissive, offering nothing but excuses instead of solutions.

Save your money and avoid this ineffective product. Stick with your traditional radiators, which actually do the job. Don’t be misled by Discrete Heat’s false claims.

7 February 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Hello again Albie! So, once again you are seeking to discredit the company as your previous attempts to failed miserably. Anyone who has followed our progress for the last 18 YEARS, will know that we have supplied over 85,000 systems, supply the NHS, working with Barratts, Taylor Wimpey, Bovis, Countryside and many other household names, We are even sold by WICKES
We are distributed in 12 overseas countries including the USA (Asperrnsupply.com) and even Iceland (the country not the frozen food place) . We have supplied projects in China, Norway and even the Falkland Islands.
We have been independently tested by BSRIA in the UK, TUV in Germany and also the TSE in Turkey. Most recently, Barratts and Salford University tested us again in Energy House 2 (having successfully tested un in Energy House1) and found the performance superior to radiators AND underfloor https://energyhouselabs.salford.ac.uk/
When your chosen installer went round to check your system, you told him 'everything is working fine' except you would have like the lounge warner than 23C?. Which would be possible if you used the design we sent you, rather than do your own.
It's a shame you have taken this course of action as we did everything to try and help you, even though you ignored our advice.
Yours sincerely
Martin Wadsworth
Managing Director

Rated 3 out of 5 stars

Make sure the measurements are correct

Just a word of warning. I thought I would try it out on an old property which required a full refurbishment. I'm not really sure if it is designed for old non right angled rooms. Anyway after a catalogue of errors which I am not blaming on Discrete Heat it has just been installed. I have to hold my hands up and take some responsibility but I find it odd that they are happy to sell a system without doing a site visit. Very expensive to purchase and extremely expensive to install circa £5000+ compared to £1700 for the equivalent normal radiators. Not sure I would recommend for an old property.

1 September 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

HI Tim; thanks for your feedback. I have had a quick look on or CRM but as you can imagine there are a lot of 'Tims' previously bought so I cant really comment as to what you were quoted or whether you bought from a distributor (City Plumbing or Wickes for example), or a registered installer (Invisible Heat etc).
It's true we are more expensive than simply swapping out a radiator on a refurbishment project, but I know we are much, much cheaper and less mess than retrofitting underfloor heating.
So if you really don't want radiators and you don't want to rip up your floors, we probably are the only realistic, cost effective alternative?
Again; I don't know what was involved in your refurbishment; whether the existing pipes could be re-used or you had to install new ones. What I can say is that out of the >85,000 systems we have supplied, more than 60% are on older/existing properties, so perhaps your experience is not common?
However, we appreciate your situation. Were you to consider using us again, make yourself known to me and I will arrange for some Family & friends discount on your next order, by way of a thank you.
I note your comment is in respect to the cost, so perhaps the improved comfort, the money saved on your heating bills, and the value of the extra useable space created will in time overtake the initial expense.
Yours sincerely
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Great idea and brilliantly designed

I got in touch with the team to get electric heated skirtings. The process from designing to install went really smooth. I installed the skirtings myself as im an electrician using the help guides provided along with the wifi stats so i could control the heating from my phone.

Heating/control's work brilliantly and look great!

6 September 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Thank you so much for your kind comments! Hopefully we can help you again in the near future!
Kind Regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

After sales service is worth a special…

After sales service is worth a special mention. The team have been incredibly supportive with technical advice and accommodating small changes to my planned layout. I can't stress that enough... thank you!

21 August 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Thank you Tom! I will let our Customer Services team know of your kind remarks.
Best regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

The heating kit arrived on time well…

The heating kit arrived on time well packed and the fitting instructions very clear and concise easy to fit and extremely neat when fitted

19 August 2025
Unprompted review
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Reply from DiscreteHeat UK, Thermaskirt

Cheers Alistair; at last we have found a customer who reads the instructions! : )
Kind regards
Martin Wadsworth
Managing Director

Rated 5 out of 5 stars

Discreet Thermoskirt (discreet uk) and Bernard (local…

Chris (discreet uk) and Bernard (local recognised fitter) between us we came up with a wonderful design and fittings within a very short time scale. All professionals who understood my requirements - would recommend to everyone. Product has saved us so much space/ looks good. Thanks to Chris and Bernard.

14 August 2025
Unprompted review

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