DiscreteHeat UK, Thermaskirt Reviews 

273
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff for their professionalism and quick responses. Many people appreciate the product's quality, highlighting its aesthetic appeal, space-saving design, and effective heat distribution. Consumers also commend the heating system's reliable, long-term performance and ease of installation. However, some customers noted challenges with product durability, including issues like rusting, leaks, or shrinking and yellowing trims. A few also found installation problematic, citing difficulties with perfect fits or poor workmanship from recommended installers. Additionally, some reviewers were not happy with customer service, describing it as indifferent or unhelpful when issues arose.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising its effectiveness, aesthetic appeal, and... See more

Quality

Customers had positive experiences with quality, often praising the product as a high-quality heating... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, knowledge, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial enquiry to the product arrival the service received has been exemplary, consultation and planning has been first class. The product is well constructed and made to measure. Neighbo... See more

Rated 5 out of 5 stars

Chris (discreet uk) and Bernard (local recognised fitter) between us we came up with a wonderful design and fittings within a very short time scale. All professionals who understood my requirements -... See more

Rated 5 out of 5 stars

Absolutely overwhelmed by the service had by Martin at Discrete heat UK, Has gone above and beyond to help me and my family have heating over Christmas, Although closed for the festive season he pi... See more

Company replied

Rated 5 out of 5 stars

Recently ordered a wet heated skirting system from Discrete Heat. The team were able to design a custom solution very quickly from a few basic details. The kit was dispatched very quickly (received wi... See more

Company replied


Company details

  1. Heating equipment supplier
  2. Central Heating Service

Information provided by various external sources

ThermaSkirt replaces your skirting board & radiators in one & provides a true radiant heating solution like under floor heating. Manufactured by DiscreteHeat UK


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(273)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Discreet Thermoskirt (discreet uk) and Bernard (local…

Chris (discreet uk) and Bernard (local recognised fitter) between us we came up with a wonderful design and fittings within a very short time scale. All professionals who understood my requirements - would recommend to everyone. Product has saved us so much space/ looks good. Thanks to Chris and Bernard.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

15 years reliable experience

We installed thermaskirt upstairs in our cottage in 2010 in order to save on wall space (of which there isn't much). Thermaskirt is only a portion of each room's skirting and initially it looked like the extent of thermaskirt wouldn't be enough, but it has nicely heated two bedrooms and a large landing space for the last 15 years without any issues and we live in northeast scotland. It has operated that duration without issues so I would rate it as highly reliable as well as it's benefits for saving walls space.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Central heating replacement

From the initial enquiry to the product arrival the service received has been exemplary, consultation and planning has been first class. The product is well constructed and made to measure. Neighbor's enquiry start with ooh wow what a great idea....
Explaining the concept usually brings another comment..... that will save so much space, please can we come and see when you have installed.
Installation videos and fitting instructions are all part of the deal as are the tools required to install.
Now we are looking forward to the UK winters 😊

30 July 2025
Unprompted review
Rated 5 out of 5 stars

We're very happy with the Thermaskirt

We're very happy with the Thermaskirt. The skirting is esthetic, gives an even heat all around and doesn't take up valuable wall space. Ideal for small appartments and rooms where underfloor heating is not an option. The system is fairly easy to install, particularly with the new bellow connectors. It is also an advantage that in case that there might occur a problem it is easy to take off the wall again to check the various parts. We operate the system from a distance with an app which works very well.
Both the Dutch and the English team have been extremely friendly and helpful in answering questions, advice and troubleshooting. The Youtube installation video is very clear although when I last saw it, it didn't show the use of the bellows yet.

19 July 2025
Rated 5 out of 5 stars

Bannatyne was clueless!

An excellent company to deal with. Customer service on another level, and happy to recommend them to anyone.
Excellent products provided by leaders in their field.
Thank you to all at Discrete Heat.

11 June 2025
Rated 5 out of 5 stars

no bulky radiators

I had seen Discreteheat on the internet and made an enquiry. from start to finish the process was simple and very professional. The time scales were adhered to and the staff were very friendly and polite. the end result is fantastic making our upstairs space much easier to work with as no bulky radiators against the wall. excellent product.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

IS THAT REALLY YOUR HEATING

IS THAT REALLY YOUR HEATING
We have just completed install of Thermaskirt to our lounge replacing an old wet skirting heating system that was bulky and ugly but highly efficient. Having worked in the house building industry for more than 45 years I have seen and considered all available alternatives, our final choice of the Thermaskirt BM3 wet system has impressed us immensely.
The back office team at discrete heat are reassuringly professional and practically knowledgeable providing the essential balance of design and planning support. The delivery and install team provided the necessary information without prompt, enabling the on site preparation to be completed as required to allow install on time, in full, exactly to plan. The completed install is just as the company title suggests “discrete heat” very efficient and extremely discrete.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

DiscreteHeat provide a great service and product

We've just had our Thermaskirt installed and, while it is still early days, I am very impressed. The installation test showed that it threw out a lot of heat, which should make our kitchen much more comfortable.
DiscreteHeat's service and helpfulness was very good, answering queries and providing the design quickly and delivering the kit on schedule.
The one recommendation I would make is to have your installer (or yourself if you are doing it DIY) review and plan the source feed into the system to make sure that there is minimal extra work (moving pipework etc.) needed to get the Thermaskirt fitted.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Product & Customer Service

Really happy with my heated skirting that I've had for 10+ years. I needed some replacement parts, just the corner pieces that were damaged by normal wear and tear and me being clumsy with my hoover! I reached out to Discrete Heat and they were quick in responding and sending me the parts. Great product and fantastic customer service!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Arthur

We would like to post a review as we were extremely happy with the recent service provided, when we encountering a leak. We had Thermaskirt fitted approximately 10 years ago and have been very satisfied with this product and this is the first time we have had any issue. We contacted Discrete Heat concerning the leak and they resolved the problem quickly. I would like to thank Tom the Commercial Manager personally, who came out to us and quickly diagnosed and resolved the problem, which was a crack in a small part on the thermostat control and even bled the central heating system, so everything was back up and running, all done free of charge. First class service. Thank you

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Carl and Josh were brilliant at what…

Carl and Josh were brilliant at what they did and although it's sunny day we can already feel the difference. Also, it looks so good and they were very ready to make good the existing skirting boards. They were a pleasure to have around. They're a good advert for the Company.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Replace a plastic exterior corner.

I had need to replace a plastic exterior corner on our original Thermaskirt skirting radiators installed in 2011.

I asked for two to be made and I received them within a week of placing my order by telephone.

Thank you.

26 March 2025
Rated 5 out of 5 stars

Suberb Customer Service, Thanks Russ!

We've had our Thermaskirt installed for the best part of 10 years, and I noticed some staining coming out of the side of a cover plate a couple of weeks ago. After taking the cover plate off, I realised a connection piece had either worked itself loose, or hadn't been quite connected properly. After enquiring about a repair service, Discrete Heat contacted me same day, were extremely helpful on the phone, explaining the process required to fix the issue and will be sending out some replacement parts. Absolute breath of fresh air!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

We have installed the Thermaskirt about 1.5 yrs ago.Service was excellent. This week we had a leak which was fixed efficiently by the team.great customer service.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Everything it's cracked up to be

We had Discrete Heat's skirting board heating installed throughout our upstairs in May of 2024. We did use a professional installer as we were also getting a heat pump installed at the same time which meant everything could be done VAT free.
The system has been installed for about 8 months now including some rather cold snaps in late 2024 and early 2025 (I think -5C was the coldest we saw). Our system is designed for a flow temperature of 45C @ -3C outside. Even during the coldest snaps, our flow temperature didn't raise above 42 (so slightly better than designed). The system is quiet, no creaking or anything. It's also very safe for our toddler - compared to having radiators with sharp corners for her to fall against.
Even the cats love it and you know it's on because they'll lean up against it.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

I am writing this review to show my appreciation.

I am writing this review to show my appreciation for Discreet Heat. I bought my system over eight years ago, and it has been a fantastic investment. When I encountered an issue with the thermostat, they replaced it with no hassle. Recently, the plastic on the lockshield valve cracked, which my heating engineer assured me was normal wear and tear. I contacted Discreet Heat today, and they are replacing it free of charge and will send it straight away, which is incredibly important because it is very cold at the moment. Over the years, I have experienced nothing but exemplary customer service from this company. Their commitment to their customers' satisfaction is truly commendable.

27 January 2025
Unprompted review

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