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Dishpatch Reviews 2,864

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding the meals delicious and well-designed by renowned chefs. The ordering process is generally smooth, and the delivery service is often highlighted for its punctuality and careful packaging. Many people also appreciate the clear and easy-to-follow instructions provided, which help them prepare restaurant-quality dishes at home. However, some customers have experienced issues with the delivery service, particularly concerning certain delivery partners, leading to late or mishandled deliveries. A few other people also felt that certain dishes had inconsistent portion sizes or that some ingredients, like potatoes or sauces, were occasionally undercooked or lacked flavor. There were also isolated comments about excessive plastic packaging and a desire for more varied menu options.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the phenomenal ingredients and... See more

Quality

People report positive experiences with quality, praising the phenomenal ingredients and high standard of... See more

Order

Customers consistently note positive experiences with order. Many reviewers find the ordering process easy,... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising on-time arrivals and... See more

Instructions

Reviewers mention positive feedback about instructions. Customers consistently praise the clear, concise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scallops were large and juicy. The hazelnut and co riander butter gave a nice kick. Th provencal bourride was extremely generous in quantity and delicious. Again the tomato and chilli croutons reall... See more

Company replied

Rated 5 out of 5 stars

Really excellent quality meals devised by well known chefs. Andi Oliver's goat curry is sublime. Also had Michel Roux Jnr beef wellington and last night Cafe Murano (Angela Barnett) Italian steak and... See more

Company replied

Rated 5 out of 5 stars

Sabrina Ghayour Valentine special delivered on time, well packed and it was as delicious as it sounded. It was something different, better than anything we could get locally and suited the occasion.... See more

Company replied

Rated 5 out of 5 stars

We really enjoyed “The Winner’s Table” with Danny Young’s menu. The lobster tail was wonderful with fantastic flavours in the sauce. The fillet steak was beautifully tender, with tremendous accom... See more

Company replied


Company details

  1. Meal Delivery
  2. Grocery delivery service

Written by the company

Bringing the best chefs, the biggest dining tables. Restaurant Experiences, delivered to your door nationwide. Part of the John Lewis Partnership


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Osso buco

A real treat, every course a pleasure!

On our second Supper Ckub subscription.

31 January 2026
Unprompted review
Dishpatch logo

Reply from Dishpatch

Thank you for your review Ruth!
The Osso Buco is something else, so we're glad to hear you enjoyed it and you're making the best our of your membership.

Best,
Team Dishpatch

Rated 5 out of 5 stars

First Time and Lovely

First time order and it was excellent.easy to prepare, large portions and full of flavour and textures. Super recipe (paneer) and I would suggest it for anyone! Looking forward to ordering again 😀

27 January 2026
Unprompted review
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Reply from Dishpatch

What a great review, John, thank you so much for taking the time to share your experience with us and we're glad to hear you'll be ordering again!

Best,
Team Dishpatch

Rated 5 out of 5 stars

Restaurant quality food

The box was delivered as expected and everything was carefully packaged.
We enjoyed the samosas and chutney and the slow-cooked lamb biryani was delicious with tender lamb, flavoursome gravy and delicious rice and pastry.
It was a good quality meal in the comfort of our own home

28 January 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Jayne and we're so pleased you enjoyed your Biryani!

Best Wishes,
Team Dishpatch

Rated 2 out of 5 stars

Disappointing experience

Disappointing experience.
I’ve ordered direct from Rich Stein before & had a fabulous meal, so decided to order a meal as a gift for elderly parents.
When box arrived there was cream all over everything, the cream carton had split and cream covered all the contents. It was also all over the lid, so the box had clearly been upside down at some point - DPD clearly don’t take too much notice of the info on the side of the box re. careful delivery! The cream had started to solidify/congeal, so this must’ve happened early on in the journey. Other cartons were also split, so some very rough handling must have taken place - all contents are loose in the box so the likelihood of damage is high. There was a (defrosted) freezer pack at the bottom of the box, but no insulated packaging, so not great for seafood.
Apparently the food that was still edible was delicious, and Dishpatch offered a £20 refund, but overall really not worth the risk.

23 January 2026
Unprompted review
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Reply from Dishpatch

Hi Sue,

Thank you for leaving us a review and we're sorry to hear of the damage caused here by DPD. Taking a look at the conversation you've had with our support team it was rather difficult to get a good understanding of what was damaged besides the cream. In addition to this we can confirm that our Gel Packs can turn to liquid during transportation, though they do still retain a lot of cooling when compared to standard water-based solutions. With this being said when it comes to contacting the support team, photos are really helpful to the team in helping identify any problems and solutions, though we appreciate that this was not possible at the time, however the support team is always more than happy to help however they can.

Best,
Team Dishpatch

Rated 4 out of 5 stars

Limited choice of vegetarian dishes

I chose the Goila Butter Paneer Feast as my husband is vegetarian. The box arrived on the expected date, everything was in the box, instructions were clear, and quick to prepare. The portion sizes were good, unfortunately the mini poppadoms were mostly crushed in the plastic container, which meant they were difficult to eat. Tasty though. I would like to say we both thoroughly enjoyed the meal, however whilst I did, my husband was not so keen. He did not like the taste of the dal makhani, and the butter paneer was too creamy for him. He did comment that he enjoyed the rice, chutneys and naan bread. We didn't eat all the naan bread; my daughter polished off half of one, which she enjoyed! The paneer was the best I had ever tasted; super soft, not at all rubbery. I guess I would say it was pricy compared to an Indian takeaway that requires no preparation. The experience hasn't put me off, I will try another feast in the future, just wish there were more vegetarian boxes, or something that caters for one veggie and one meat or fish eater.

25 January 2026
Unprompted review
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Reply from Dishpatch

Thank you for your review Tanya and we're glad to hear that you still managed to enjoy your menu despite the damage caused here, which is super sad to hear about. In terms of menus to suit different customers dietary requirements 1 menu with fish and meat as you mentioned, unfortunately this isn't something we offer at the moment but we'll be more than happy to pass your feedback over to the team!

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Great food that tasted delicious and…

Great food that tasted delicious and was easy to prepare. The 4 person pochetta meal we choose was pretty good value for 4 and had generous portions, thr porchetta was delicious. We alsonhad an excellent expereince with thencustomer supper team who were effcient and friendly.

24 January 2026
Unprompted review
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Reply from Dishpatch

Wonderful review Kate and the Porchetta really is something else, so we're super happy that you enjoyed it.
Our support team are always super happy to help so we're pleased to hear you had a great experience with them.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Excellent from start to finish

Process was faultless, packs and presentation good, clear instructions, great flavours, ample portions - we had sufficient to create second meal next night with a few additions! Can't wait for next meal......

24 January 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your wonderful review Mr Fulbrook and we hope that you thoroughly enjoy whichever menu you decide to choose next.

All the best,
Team Dishpatch

Rated 2 out of 5 stars

Not for me

Not for me. Received voucher as gift, but had trouble choosing because my husband and I do not like the same food. I eat most things but not lamb or beef, my husband doesn’t eat chicken or fish. The only pork offerings did not appeal to either of us, ditto the veggie options. We ended up going for “From France to India” by Kricket and Michel Roux. What can I say, other than yuk, yuk, yuk. The parathas were nice - but the rest of it ended up in the food waste bin. Would have been really upset if I had spent my own money on it, and I can think of hundreds of better things to do with £100.

25 January 2026
Unprompted review
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Reply from Dishpatch

Hi Leigh,

Thank you for your review and it sounds perhaps given both of your dietary preferences it can be somewhat difficult to find a menu to suit both tastes, though we're sorry to hear that the one menu you decided upon wasn't enjoyed.

We'll pass this over to our feedback team with regard to this menu, so thank you for sharing your feedback with us.

Best,
Team Dishpatch

Rated 5 out of 5 stars

Fantastic food

Fantastic choice of food and great communication re delivery . It's a great alternative to going out to a restaurant - and a great gift to send to someone too.

23 January 2026
Unprompted review
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Reply from Dishpatch

Thank you Pam for your review! A Gift of food is always a welcome one.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Chocolate curry goat

Ordered the Chocolate curry goat by Andi Oliver as our first Dispatch order. It was so delicious. Melt in the mouth sliced meat, fried plantain, dressed callaloo, turmeric fries. Everything just right together.
Have already placed our next order with Dispatch. Date night at home has a new level of flavour.

24 January 2026
Unprompted review
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Reply from Dishpatch

This is amazing to hear Nikky! Andi Oliver's menus are a firm favourite so we're super happy that you got to experience them and we hope that you throughly enjoy your next date night when the time comes.

All the best,
Team Dishpatch

Rated 2 out of 5 stars

Cancelling my membership - too unreliable …

I’m a longtime Dishpatch Supper Club member - it’s been great for gifts but also had some wonderful meals (notably Andi Oliver menus). But I am about to cancel my membership as delivery is just not reliable. Twice in the last three months an order has simply not arrived. We’re told it’s out for delivery, then that it’s running late, and finally that it’s not coming. Apologies and offered refunds are all very well, but when you’ve planned a special meal or even worse a special present and ended up waiting all day and having your plans ruined, it’s just not worth the money or the risk. Response times on Saturdays are also really slow, which isn’t great given that it’s a key day for their deliveries. I am not going to risk this any more - and advise you to be cautious if you do.

UPDATE- after a fair few emails with Dishpatch they kindly dispatched a replacement meal at no charge as an apology for the one that didn’t arrive for my relative’s birthday. DPD managed to deliver that one - and my relative was very pleased.

24 January 2026
Unprompted review
Dishpatch logo

Reply from Dishpatch

Hi there,

Thank you for getting in touch and we're sorry to hear about this.
We'd have like to have taken a closer look into this for you, though unfortunately given your name on Trust pilot we can't seem to locate a specific order I'm afraid. In our experience, DPD are usually super reliable so it's upsetting to hear a membership has been cancelled due to DPD's mistakes. With this being said, if you ever wish to change your mind, our support team will be more than happy to help however they can.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Second time ordering

Second time ordering. First time Beef wellington which was out of this world, but the second order Tartiflette, was absolutely outstanding. I can't rate it high enough, and to get it on offer at half price, is unbelievable. Wonderful, wonderful food and a great price.

19 January 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Lynne and that's an absolute bargain! Makes everything taste just that little bit better!

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Michel Roux Tarteflette

So reminiscent of aprez ski. This was decadently sumptuous. It is not something I have ever cooked myself and so quick and easy to prepare. Well done Dishpatch. Another winner.

18 January 2026
Unprompted review
Dishpatch logo

Reply from Dishpatch

Thank you for the wonderful review Rose and we're so pleased you enjoyed!

Best Wishes,
Team Dishpatch

Rated 2 out of 5 stars

Unreliable delivery

Delivery was delayed by a day, which when it comes to seafood is unacceptable. Extremely disappointed that we didn't have anything to eat on the day specified, when we ordered weeks in advance. FYI - Dishpatch uses DPD so if you have issues with their deliveries (as many people do!) would not recommend. Dishpatch were very helpful once the problem was identified but for such an expensive experience, I would have expected delivery to be more reliable.

18 January 2026
Unprompted review
Dishpatch logo

Reply from Dishpatch

Hi Aimee,

Thank you for getting in touch and we're sorry to read your review.
We have to say that cases like these are a very extreme rarity for our deliveries via DPD and it's far from the norm. It sounds like you've had previous bad experiences with them also and we're sorry to hear this.

I can see that you've already contacted our support team with regards to this and the issue has been resolved, though if there's ever anything the team can help with at all in the future, do not hesitate to get in touch.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

The quality of the ingredients was…

The quality of the ingredients was excellent and the process for getting it to the table was simple. This is a great way to spoil yourselves.

10 January 2026
Unprompted review
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Reply from Dishpatch

Thank you for your review Peter and people should spoil themselves a little more often in our opinion. Especially when it comes to food.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Delicious food

Delicious food, super easy to prepare, tasted and looked amazing!
High end restaurant experience from the comfort of my own kitchen!

10 January 2026
Unprompted review
Dishpatch logo

Reply from Dishpatch

Thank you so much Anna, it's great to hear that you enjoyed the Dishpatch experience!

Best Wishes,
Team Dishpatch

Rated 4 out of 5 stars

We had the beef wellington banquet for…

We had the beef wellington banquet for NYE. Soup was missing. The rest of the meal was delicious though. As a supper club member it was good value for money.

31 December 2025
Unprompted review
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Reply from Dishpatch

HI Emma,

Thank you for leaving us your review and we're sorry to hear about the missing soup! We do hope that you've reached out to our support team, as I'm sure they'll be more than happy to help, if they haven't already.

All the best,
Team Dishapatch

Rated 5 out of 5 stars

Middle Eastern Feast by Sabrina Ghayour…

Middle Eastern Feast by Sabrina Ghayour was outstanding. Beautiful balance of flavours, and lovely way to enjoy vegetarian food. Portion sizes are small so those with bigger appetites should beware! Dispatch is costly but very nice for an occasional treat.

1 January 2026
Unprompted review
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Reply from Dishpatch

Hi MJH,
Thank you for getting in touch and I'm glad that you enjoyed your menu!
Portion sizes can vary from menu to menu, though the vast majority of our menus are really rather generous, as a fair few of our reviews can attest to, though we greatly appreciate the feedback on this one.

All the best,
Team Dishpatch

Rated 4 out of 5 stars

Michel Roux beef wellington

Overall beef wellington was excellent but abit over priced based on size. Cooking instructions good but other item didn’t arrive with order.

1 January 2026
Unprompted review
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Reply from Dishpatch

Hi Russel,

Thank you for your review and we're glad to hear that your enjoyed your Wellington. We're sorry to hear about the other item not arriving with your order, though we do hope that you've already reached out to our support team to help with this.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Good communication

Good communication.
Excellent food.
Easy to follow recipe.
Fresh contents.
Very enjoyable.

31 December 2025
Unprompted review
Dishpatch logo

Reply from Dishpatch

Thank you June for sharing your experience with us!

Best,
Team Dishpatch

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