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Dishpatch Reviews 2,864

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding the meals delicious and well-designed by renowned chefs. The ordering process is generally smooth, and the delivery service is often highlighted for its punctuality and careful packaging. Many people also appreciate the clear and easy-to-follow instructions provided, which help them prepare restaurant-quality dishes at home. However, some customers have experienced issues with the delivery service, particularly concerning certain delivery partners, leading to late or mishandled deliveries. A few other people also felt that certain dishes had inconsistent portion sizes or that some ingredients, like potatoes or sauces, were occasionally undercooked or lacked flavor. There were also isolated comments about excessive plastic packaging and a desire for more varied menu options.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the phenomenal ingredients and... See more

Quality

People report positive experiences with quality, praising the phenomenal ingredients and high standard of... See more

Order

Customers consistently note positive experiences with order. Many reviewers find the ordering process easy,... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising on-time arrivals and... See more

Instructions

Reviewers mention positive feedback about instructions. Customers consistently praise the clear, concise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scallops were large and juicy. The hazelnut and co riander butter gave a nice kick. Th provencal bourride was extremely generous in quantity and delicious. Again the tomato and chilli croutons reall... See more

Company replied

Rated 5 out of 5 stars

Really excellent quality meals devised by well known chefs. Andi Oliver's goat curry is sublime. Also had Michel Roux Jnr beef wellington and last night Cafe Murano (Angela Barnett) Italian steak and... See more

Company replied

Rated 5 out of 5 stars

Sabrina Ghayour Valentine special delivered on time, well packed and it was as delicious as it sounded. It was something different, better than anything we could get locally and suited the occasion.... See more

Company replied

Rated 5 out of 5 stars

We really enjoyed “The Winner’s Table” with Danny Young’s menu. The lobster tail was wonderful with fantastic flavours in the sauce. The fillet steak was beautifully tender, with tremendous accom... See more

Company replied


Company details

  1. Meal Delivery
  2. Grocery delivery service

Written by the company

Bringing the best chefs, the biggest dining tables. Restaurant Experiences, delivered to your door nationwide. Part of the John Lewis Partnership


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Three excellent experiences so far….

I’ve now had three meals from Dispatch and all have been superb. They arrive on time, the instructions are easy to follow and each one has been very tasty with good sized portions - in fact the two person meals always serve three in our house.

31 December 2025
Unprompted review
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Reply from Dishpatch

This is great to hear Hayley, thank you so much for your review and we do always like to give generous portions!

Best,
Team Dishpatch

Rated 5 out of 5 stars

Rick Stein luxury lobster thermidor dinner

Ordered the Rick Stein lobster thermidor dinner for New Year's Eve. Expensive but good value, especially for those unable for health reasons to eat indoors at a restaurant.
All three courses were excellent for delivered food. Only in a restaurant could one expect better. The portion sizes were good, there was plenty of taste and the menu as a whole worked well.
Only the least important item, a bread roll, disappointed (dull and a bit stale). It would be better omitted but a recommendation given for providing one's own.
Ordinary delivery was only guaranteed to arrive by 10pm, which seems a bit late for most people to start preparing, but customer service were very helpful in ensuring an earlier slot at a price.
Overall five stars.

31 December 2025
Unprompted review
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Reply from Dishpatch

Hi CW,

Thank you for leaving us your review and we appreciate your feedback on the menu.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Great food

Great food , easy to follow instructions and great value for money .

31 December 2025
Unprompted review
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Reply from Dishpatch

Thank you so much Deborah!

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Rick Stein's lobster thermidor…

Ordered Rick Stein's lobster thermidor as a special treat for New Year's Eve and it was fantastic. This was our first order from Dishpatch and we will defiinitely be trying other dishes during the year

31 December 2025
Unprompted review
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Reply from Dishpatch

This is great to hear Sheila and we will look forward to having you dine with us again sometime soon.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

A box full of tasty food

When the box arrived and we took the ingredients out we felt a bit let down. But wow were we so wrong. Wonderful tasty food and the right portion size.
Definitely using again

1 January 2026
Unprompted review
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Reply from Dishpatch

Thank you so much for your review John.
Portion sizes can be deceiving when opening everything and looking at them all individually though I
m glad to hear judgement was reserved until you enjoyed the menu.

We hope you enjoy your next experience with us just as much but hopefully more.

All the best,
Michael

Rated 5 out of 5 stars

Ordered the Celebration of Kanishka for…

Ordered the Celebration of Kanishka for New Year’s Eve and the Middle Eastern Festive Feast for Christmas Eve. Both were excellent, good portion sizes, high quality food and easy to prepare. Would definitely recommend.

24 December 2025
Unprompted review
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Reply from Dishpatch

Thank you Nicola, we're so happy to hear you enjoyed your menu!
Thank you for sharing this with us.

All the best,
Team Dishpatch

Rated 4 out of 5 stars

The Kanishka Celebration was quite…

The Kanishka Celebration was quite tasty and very easy to prepare,Enough for two but it's best to taste the sauces first prior using them.
The meal definitely had a special Indian feel.

1 January 2026
Unprompted review
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Reply from Dishpatch

Hi Ellis,

Thank you for leaving us your review and we're glad to hear you enjoyed your menu. Trying sauces before hand it always a good shout, as we do appreciate everyone has different spice tolerances.

All the best,
Michael

Rated 5 out of 5 stars

I ordered the Cafe Murano Bistecca alla…

I ordered the Cafe Murano Bistecca alla Fiorentina as a New Years eve meal. The portion sizes were just right and the food was great especially the beef. My husband kept mentioning how tasty it was the next day. One thing I would have liked is some sort of veg with the main meal. Would definitely recommend.

31 December 2025
Unprompted review
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Reply from Dishpatch

Hi Laura,

Thank you for leaving us your review and we're glad to hear that you both enjoyed the Fiorentina! Traditionally the bistecca is usually served with the roasted potatoes and in this case the salsa verde to cut through, though your feedback is very much appreciated.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Michel Roux Toffee Apple Pudding

Michel Roux Toffee Apple Pudding - absolute banger! It was absolutely delicious, very easy to prepare, and the portion sizes were perfect. An absolute delight!

29 December 2025
Unprompted review
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Reply from Dishpatch

Thank you Marko, we're glad to hear you enjoyed it - though I believe this was purchased directly via Waitrose, though we're super glad that you enjoyed it.

Best Wishes,
Team Dishpatch

Rated 3 out of 5 stars

Could have been better

Pre ordering, delivery , packaging and cooking instructions spot on.
We were rather disappointed with the meal overall, 2 scallops for starter were quite small and once halved were no more than slithers, totally overwhelmed by the amount of hash potato served with it. Monkfish was lovely but the champagne sauce didn't have much flavour and although it came with a small portion of saffron potatoes, it was missing some veg.
The ganache tart for pud was very nice but nothing that I couldn't have made myself.
It was quite a disappointing New Year’s Eve celebration meal given it promised so much, we've had better through dishpatch so I would still order again and have just written this one off as a poor choice (albeit an expensive one).

31 December 2025
Unprompted review
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Reply from Dishpatch

Hi Johnathan,

Thank you for your review and we're sorry to read about your disappointing experience here. We always want all of customers to fully enjoy their menu of choice and we're sorry for the disappointment caused here. We take feedback very seriously, so we'll be passing this over to the feedback team if they haven't recieved it already, though if there's anything further that we can help with at all, by all means do feel free to reach out directly to our support team, as they'll be more than happy to help.

Best,
Team Dishpatch

Rated 3 out of 5 stars

Disappointing NYE Experience

Second time we have used Dishpatch and we ordered the Michel Roux Beef Wellington Banquet.
Carbohydrate overload - sourdough, toasted brioche and chicken liver parfait, scallop and champagne soup was divine! Beef Wellington cooked wonderfully rare but no beef at the ends of the large croute casing.
Two very acidic elements on the plate - red wine jus and weirdly the celeriac & potato dauphinoise.
Absolutely stuffed after main course so never got round to the brioche bread and butter pudding (more carbs) with poached pears.
High priced menu which under delivered.
Addendum - we had the brioche bread and butter pudding the next day - stodgy and under flavoured and the poached pears were rock hard, even after warming in a saucepan.

31 December 2025
Unprompted review
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Reply from Dishpatch

Hi Dolly,

This for sure sounds like this menu has been a let down here, we're so sorry to hear you've had this experience. We'll get your feedback passed over to the team directly, though if you do have any additional feedback at all, please do not hesitate to get in touch with our support team, as they'll be more than happy to help further.

Best,
Team Dishpatch

Rated 4 out of 5 stars

Very interesting meal

Very interesting meal - Peruvian suckling pig. Unusual starter and delish choc mousse pudding. Tuna ceviche was excellent. Reasonable price (had discount). Prompt delivery. Instructions easy to follow. Cooking time short and allowed time for G&T midway.

31 December 2025
Unprompted review
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Reply from Dishpatch

Thank you so much for your review Ian and we're glad that you enjoyed it! We'd like to take credit for the mid way G&T of course, all part of the plan!

So pleased you enjoyed.
Team Dishpatch

Rated 5 out of 5 stars

Wow !

Had the Lobster Biryani Feast by Empire Empire and it was Spectacular. One of the best Dispatch menus we have had

1 January 2026
Unprompted review
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Reply from Dishpatch

This is huge praise Gavin! Thank you so so much!

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Murano Bistecca alla Fiorentina

Murano's Bistecca alla Fiorentina is one of our favourites - the beef centrepiece remains consistently delicious and the full menu varies enough to keep it interesting. Prep is relatively easy with clear instructions about timings etc.

31 December 2025
Unprompted review
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Reply from Dishpatch

This is great to hear Marilyn, the Fiorentina is something else so we're so pleased that you enjoyed it.

Best Wishes,
Team Dishpatch

Rated 5 out of 5 stars

Beef Wellington banquet

It was our first order from Dishpatch.
We had the beef wellington banquet and it was superb.
Will definitely order again soon.

31 December 2025
Unprompted review
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Reply from Dishpatch

HI Aleksandra!
Thank you so much for leaving us your review and we're so pleased to hear you enjoyed your first experience with us! We hope that whatever menu you choose next is just as fabulous, if not more so.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

Delicious celebration at home

Our Champagne Monkfish celebration dinner by Paul Ainsworth was delicious. With clear instructions and illustrations on how to serve the meal, we did indeed have a celebration dinner.

31 December 2025
Unprompted review
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Reply from Dishpatch

This is great to hear Liz and we're so pleased that you enjoyed your Monkfish.

Best Wishes,
Team Dishpatch

Rated 4 out of 5 stars

Food was excellent

Food was excellent. Delivery was great.
I thought it was a bit expensive for what we had.

1 January 2026
Unprompted review
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Reply from Dishpatch

Thank you for your review Mary.
We're sorry to hear that whilst you enjoyed your menu that the price wasn't reflective of your experience. We do have our Supper Club Membership, which is super amazing as customers get regular membership discounts, along side their voucher codes etc, so if you order from us regularly, it's for sure a massive benefit.

Best,
Team Dishpatch

Rated 5 out of 5 stars

Excellent "cook at home"meal

The food arrived on time and very well packed - all ingredients were in separate containers . In fact we only ate 3 or the 4 courses and keep one course for breakfast the next day . The meal was easy to cook and didn't involve much more than opening the various jars and assembling the meal.
The slight issue was that the potatoes whilst cooked didn't crisp in their allotted time but this didn't detract from the overall meal
It was quite expensive at £90 but considering what we received was worth the money

31 December 2025
Unprompted review
Dishpatch logo

Reply from Dishpatch

Hi Ian,

Thank you for sharing your experience with us and we're glad to hear that despite the slight issues with the cooking time that you enjoyed your experience with us. This being said we hope that you thoroughly enjoy whichever menu comes next.

All the best,
Team Dishpatch

Rated 5 out of 5 stars

We had the champagne monkfish menu we…

We had the champagne monkfish menu we have been to Paul Ainsworth restaurant in Padstow and this menu was as good as eating in his restaurant would recommend excellent

31 December 2025
Unprompted review
Dishpatch logo

Reply from Dishpatch

This is huge praise Martin! Thank you so much for sharing your experience with us.

All the best,
Team Dishpatch

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