I ordered a Seiko 5 watch from Ditur on May 3rd with an estimated delivery time of a few business days. Weeks later, the watch still has not arrived.

To be fair, customer service has always been polite and quick to reply. The problem is that politeness alone does not solve anything.

Throughout this process I tried several reasonable solutions. I asked for an update, I waited. I asked for a replacement shipment, it was refused. I asked for a refund, it was refused. I even offered to switch to another watch model because the original one was no longer in stock, and again the answer was simply to wait.

At every stage, the only solution offered by Ditur was more waiting.

The impression I get is that customer service is trained to be friendly and empathetic, but not empowered to actually solve problems. They communicate well, but provide no concrete resolution.

Maybe my watch will eventually arrive, maybe it won't. What concerns me most is the lack of meaningful action after such a long delay.

Based on my experience, I would think carefully before ordering from Ditur. There are many other watch retailers available, and I personally would prefer to buy from a company that offers more decisive support when something goes wrong.

I cannot recommend Ditur based on this experience.

Fast shipping , good prices !

I love to buy from here og service too much good. ❤️

Nice quality and quick delivery

Great deals
Very fast delivery
A vast selection

Ordered a watch strap. It was supposed to be 18mm, but real measurement (with caliper) was 20mm and it was too big for my watch. Employee, who was resolving my case spent really a lot of time and energy arguing with me that everything is ok and for my watch I should order a smaller strap, despite measurements (I ordered other 18mm from different place and it was ok).

I'm not buying anything from here anymore.

EDIT: Response also shows approach to the customer. I don't need your help, just make sure the description is correct

I ordered a watch in a physical store. They promised delivery in 2 days. It's been 7 days, the watch is not there. Calls are not answered on the phone. Why is the service so bad? How long do I have to wait?

100% recommendations.
Best service in Denmark 🇩🇰
Best price in Denmark 🇩🇰

For to days battery 🪫 low on my wath

Great collection, good prices, great service

When I bought the watch meant to be an engagement gift for my now fiance. It arrived with a scratched leatherband, Ditur was kind and gave me a voucher to replace the wristband so I did. That was very kind of them.

Once I gave the watch to my partner we noticed that the movement was not working as intended and would not wind without unwinding itself.

It was sent in for repairs and arrived with good movement BUT with many scratches and damaged on the outside AND inside of the watch. Not only that but also fingerprints!

At this point i was incredibly dissapointed and requested to be sent a new watch or a full refund. I was told i had to send it back for "repairs" even though clearly it can not be trusted. I went back and fourth with them asking for a replacement (new) or a refund with barely any apologiesor reassuranceor any form of answer on what they will do other than "repair it" again for the second time which i did not obviouslytrust. So eventually without confirmation on what they will do (because I did not trust or want MORE repairs after seeing the new damages on it) I sent the watch back hoping they would let me know once it arrives and what they will do, which was hopefully just send me a new one or give me a refund...

I opened a chargeback dispute in case they'd continue to be frustrating to communicate with.

I reached back about a week or so later asking about the status which was: *the watch has been repaired but due to the dispute we can not say much*

First of all I just wanted a replacement or refund for my damaged product, secondly why can I not know when my watch is being worked on and what work was done on it? Proof is important when it comes to disputes and I am able to deal with it at any moment if they wanted to cooperate 🤨

Either way because they will not communicate i let the chargeback do its job and got my money back.

I DO NOT recommend Ditur anymore. They clearly don't check that their watches work before sending them to their customers, do they even send a brand new one??

And when issues occur they don't do much about it other than "repairs" which comes with more issues.

These repair places are "trusted" apparently, although clearly they dont care about the items.

I wish I was able to attach images to my review...

Edit: to reply to the response There was ultimately no solution at ensuring a working watch was delivered to their customer and my request of replacing it and or refunding me was ignored. I did not want a "repaired watch" a SECOND time as it was already damaged from the FIRST repairs previously and i have no reason to trust them again. They also had no proof kf the "fixes" they did a second time or argument against the case and as mentioned ignored my request of returning it for a refund or replacing it for a new watch.

Really good quality and cheap

Fine tilbud. Samt god kvalitet. Levering var fin og uret kom frem i god stand intet at klage over.

Good service would use it again

Worst service ever
i placed my order and it is been 13 days and still i have not received anything and they answer your mails after two days saying that it is a shipment problem.
And by tracking my parcel is in Denmark for 7 days now and i am in France.
Never again !!!!!

The watch from Bonvier does not work properly, it is loosing about 10 mn.it is very ambarassing because it is a gift.

Ordered a watch gift set for my wife. Product exceeded my expectations. Delivery was very fast. Giving 4 as gift packing was not as expected and can be improved as customer pays extra for it.

I am very disappointed with my experience with DITUR regarding order number 14000001297 (Samsung Galaxy Watch7 40mm BT Green).

The delivery was delayed beyond the promised date on their website. I had specifically ordered this as a birthday gift, but it arrived after the occasion, making it completely pointless. The company assured me that if the product was not delivered within the specified timeframe, they would cancel the order and initiate a full refund.

To my surprise, the product was still delivered while I was out of the country. Despite their clear promise of a full refund without any deductions, they deducted return courier charges from the refund amount.

This feels very misleading and unprofessional. The promises made were not honored, and the overall experience has been frustrating. I would not recommend this company.

after contact with Ditur everything wil be solved Thanks