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DiveAssure Reviews 263

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TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... See more

Company replied

Rated 5 out of 5 stars

I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... See more

Rated 1 out of 5 stars

the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... See more

Company replied

Company details

  1. Association or organisation

Written by the company

DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.

Contact info

3.9

Great

TrustScore 4 out of 5

263 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Renewing on a Tablet is difficult

renewing the policy on a laptop easy, near impossible on a tablet, just was taking too long and unresponsive

22 June 2021
Unprompted review
DiveAssure logo

Reply from DiveAssure

Thank you for your feedback, and apologies for our delayed reply.

We are sorry to hear that you experienced difficulties renewing your policy on a tablet at the time. Since then, we have launched a completely new website and significantly improved the responsiveness and mobile/tablet user experience.

We appreciate you taking the time to share your feedback.

Rated 1 out of 5 stars

Unable to cancel the review by hitting…

Unable to cancel the review by hitting the “x” while trying to get my policy number to fill out paperwork. Not a fan of your forced review

12 June 2021
Unprompted review
DiveAssure logo

Reply from DiveAssure

Thank you for your feedback, and apologies for our delayed reply.

We are sorry to hear about the frustration you experienced with the review popup and website flow at the time. Since then, we have significantly improved the overall website and user experience based on feedback such as yours.

We appreciate you taking the time to share your thoughts.

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