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DiveAssure Reviews 263

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TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... See more

Company replied

Rated 5 out of 5 stars

I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... See more

Rated 1 out of 5 stars

the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... See more

Company replied

Company details

  1. Association or organisation

Written by the company

DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.

Contact info

3.9

Great

TrustScore 4 out of 5

263 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

As a professional diver for 25 plus…

As a professional diver for 25 plus years, they went out of their way to NOT pay. Endless requests, emails, stupid information asked for. AVOID this company. USE DAN, especially in Egypt. They do not have a direct contact in Egypt so they will do everything in their power to cause you a problem

1 April 2022
Unprompted review
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Reply from DiveAssure

We are sorry to hear that you were disappointed with your claims experience and communication process at the time. We understand how frustrating claims-related situations can be, especially while traveling internationally.

Feedback such as yours has helped us continue improving our communication and member support processes over the years.

Kind regards,
The DiveAssure Team

Rated 5 out of 5 stars

So far

So far, it has been excellent. The process isn't over though. I'm still waiting to confirm the coverage. I hope it goes well

7 March 2022
Unprompted review
Rated 4 out of 5 stars

Signed up based on the Diving Squad…

Signed up based on the Diving Squad recommendation. Pretty straightforward sign up, though being asked to write a review for a product before using it is a little weird. Will update after my dive trip

7 March 2022
Unprompted review
Rated 5 out of 5 stars

Quick and Easy Protection

This process of implementing dive insurance for our trip with Epic was so easy and quite inexpensive for 2-day coverage. It would be foolish to go without this coverage.

16 February 2022
Unprompted review
Rated 5 out of 5 stars

I recently used DiveAssure for my trip to Cozumel

I recently used DiveAssure for my diving and travel insurance for a trip to Cozumel. I mistakenly purchased something I did not need and contacted Allison at Dive Assure via email for a refund. Allison was very prompt in her reply and resolution of the matter and my refund was issued quickly. Allison kept me informed through the entire process and was very professional yet engaging in her emails to me. I highly recommend DiveAssure (and Allison).

5 February 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant to deal with

Brilliant to deal with. I had a dive booked last year but because of covid this was changed without any problems at all. I was dealing with Rebeca who was extremely helpful in sorting out my requests and answering all my many questions

3 February 2022
Unprompted review

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