Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... See more
Company replied
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See what reviewers are saying
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... See more
Company replied
I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... See more
the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... See more
Company replied
Company details
Written by the company
DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.
Contact info
United States
- Toll Free 866-898-0921
- info@diveassure.com
- diveassure.com
3.9
Great
263 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Dive Assure site is easy to use
The Dive Assure site is easy to use, clear and highly functional. The staff is supportive and responsive to any questions.
21 August 2024
Unprompted review
Reply from DiveAssure
We are very happy to hear that you found the DiveAssure website clear, easy to use, and functional, and that our team was able to provide responsive and supportive assistance when needed.
We truly appreciate your support and wish you safe dives and wonderful travels ahead!
ease of use for liveaboard diving
19 August 2024
Unprompted review
Reply from DiveAssure
We are delighted to hear that you found the process easy and convenient for your liveaboard diving travels, with our unique coverage for liveaboard trips. Making coverage simple and accessible for divers on their adventures around the world is something we truly value.
Wishing you many incredible liveaboard experiences ahead!
Reply from DiveAssure
Thank you for your review, and apologies for our delayed reply!
We are glad to hear that you found the forms easy to complete. Creating a simple and user-friendly experience for our members is always one of our goals. Especially in case of emergency and claims.
Thank you for your support, and we wish you safe and enjoyable travels ahead!
quick easy straighforward complete
12 August 2024
Unprompted review
Reply from DiveAssure
We are delighted to hear that you found the process quick, easy, straightforward, and complete. Providing a smooth and reliable experience for our members is exactly what we strive for.
Thank you for your support, and we wish you safe dives and wonderful travels ahead!
Reply from DiveAssure
Thanks for your review! Wishing you safe dives and enjoyable travels ahead!
DISAPPOINTED
I purchased my travel dive coverage through Dive Assure for the first time and have some thoughts on the entire process and experience.
1) finding a plan that met the travel needs was not obvious on the website and I had to call more than once for assistance -- > ultimately, I was helped, but not seeing the options made me look elsewhere for coverage.
2) For the first time in my life, I had to file a claim for missed dives during my diving liveaboard trip and to put it bluntly, WHAT A PAIN THE ENTIRE PROCESS AND TIMING WAS!
First, my policy had the extra coverage for a diving liveaboard trip.
Second, I'm sure I'm not the 1st person to buy liveaboard coverage from Dive Assure and needed to file a claim; so, what seemed like lack of knowledge of liveaboards came across like resistance.
The entire process took over a month with a lot of back and forth between me, Dive Assure, my travel agent, and the liveaboard company.
On my trip, there were a total of 26 dives and I was only able to participate in 16. There were some days where 5 dives were offered and I was only able to complete 2 dives from that day and I completely missed the last day.
Because I dove partial days, Dive Assure didn't count those missed dives and I only received the minimum amount back for my claim (1 day of lost diving). In reality, I missed a total of 2-1/2 days of diving, but Dive Assure doesn't count partial missed diving days.
Lastly, Dive Assure has been offering insurance coverage for a long time and should be well aware of how liveaboards are structured since they offer an add-on for people participating in a that experience.
So I was COMPLETELY disappointed when they made such a big issue over the cost of "each" dive which dragged the entire claim process out.
First, Dive Assure should know that when people participate in a liveaboard, it's an 'all inclusive' experience and cost. They should have some formula that they use to break down the cost of actual dives vs. meals vs. room, etc. but they don't and because of this, a person who needs to claim lost diving days only gets their claim filled if they missed a full day of diving vs. multiple partial days.
I realize that it's clearly stated in the policy "lost diving day" however, lost dives add up to multiple days and if the claimant can prove their case for 2-1/2 days of missed diving, then that should have been honored.
I won't be using this company again.
7 March 2024
Unprompted review
Reply from DiveAssure
Thank you for sharing your detailed feedback, and we apologize for not responding to your review sooner.
We are sorry to hear about your disappointment with both the policy selection process and the claims experience related to your liveaboard trip.
We have sense launched a new website and have greatly improved the selection process and user experience.
While our Lost Diving Days coverage is designed to provide protection for specific covered situations that prevent diving, claims are evaluated according to the policy terms, including how lost diving days are defined and calculated.
We understand your frustration regarding partial missed diving days and the documentation required during the review process. As the only provider offering dedicated Lost Diving Days coverage, we appreciate feedback such as yours as we continue working to improve communication and clarity throughout the claims process.
Kind regards,
The DiveAssure Team
Renewing was super easy
Renewing was super easy. Website was clear, with great explanations. Coverage is excellent.
23 July 2024
Unprompted review
Reply from DiveAssure
Providing straightforward and comprehensive protection for divers and travelers is exactly what we strive for.
Thank you for your continued trust and support!
Reply from DiveAssure
We are glad to hear that you found the process easy and straightforward. And yes, we also hope you never need to use the coverage, but we are here for you if you ever do.
Wishing you safe dives and wonderful travels ahead!
EASY TO USE WEBSITE
23 July 2024
Unprompted review
Reply from DiveAssure
We are glad to hear that you found the process easy and straightforward.
Wishing you safe dives ahead!
fast and easy
22 July 2024
Unprompted review
Price for Platinum Plan and ease of…
Price for Platinum Plan and ease of becoming a new member
18 July 2024
Unprompted review
Reply from DiveAssure
Providing accessible and comprehensive coverage for divers and travelers is exactly what we strive for.
Thank you for your support, and we wish you safe dives and wonderful adventures ahead!
Straight forward site
Straight forward site, easy to navigate, product was very thorough when I reviewed it against other equitable products
9 July 2024
Unprompted review
Reply from DiveAssure
Thank you for your support, and we wish you safe and enjoyable adventures ahead!
Have used in the past and happy with…
Have used in the past and happy with Dive Assure
5 July 2024
Unprompted review
Reply from DiveAssure
We truly appreciate your continued trust and are delighted to hear that you have been happy with DiveAssure over the years. Returning members mean a great deal to us.
No help with missed flight
In April 2024 I missed my Taipei-Houston flight returning from a dive trip in Indonesia because one of the earlier flights of my trip home was cancelled and the replacement flight was delayed. I was stranded in the middle of the night alone in Taipei and forced to spend $1,000 on short notice for a new plane ticket to Houston.
I provided Dive Assure with all receipts and itineraries and my claim for reimbursement for the new Taipei-Houston ticket was denied. They said my situation was not covered.
What quality trip insurance company doesn't cover the cost of getting home in a case like this?
Dive Assure only seems to cover a very narrowly-defined set of circumstances and if your situation doesn't fit into one of their small boxes of limited eventualities your claim will be denied.
If you buy trip insurance from this company beware of exactly what they will and will not cover.
MOST IMPORTANT: Instead of booking directly with the airline if you have multiple flights to/from your destination, book your airfare with a reputable travel agency who will get you to your destination when there is a travel glitch. That was my biggest mistake. I booked my original Taipei-Houston flight directly through the airline instead of through the same travel agency I used for my earlier connecting flights. So when I didn't show up for the Taipei-Houston flight (because I was still in the air on my earlier delayed flight) it was just "sorry, too bad."
I will not use Dive Assure for my next trip.
25 April 2024
Unprompted review
Reply from DiveAssure
Thank you for sharing your feedback, and we apologize for not responding to your review sooner.
Situations involving missed connections and unexpected delays can be extremely frustrating, especially when traveling internationally.
As with all travel insurance policies, coverage is subject to specific terms, conditions, and covered events outlined within the policy wording. While claim decisions are made according to those policy terms, we understand that this outcome was deeply disappointing and appreciate you taking the time to share your experience and perspective.
Kind regards,
The DiveAssure Team
Easy to use
Easy to use, got what I needed, saved my progress along the way.
22 June 2024
Unprompted review
Reply from DiveAssure
We are delighted to hear that you found the process easy to use and convenient, and that the system allowed you to save your progress along the way. Creating a smooth and user-friendly experience for our members is something we greatly value.
My Computer Security wouldn't let me…
My Computer Security wouldn't let me make the payment had to turn it off to make payment
11 June 2024
Unprompted review
Reply from DiveAssure
We are sorry to hear you experienced difficulties during the payment process at the time. Since this review was posted, we have launched a completely new website and significantly updated the user experience, including improvements to the checkout and payment process.
We appreciate you bringing this to our attention and thank you for your support.
I HAD TO INPUT MY INFORMATION 12 TIMES…
I HAD TO INPUT MY INFORMATION 12 TIMES - YOUR WEBSITE IS TERRIBLE
4 June 2024
Unprompted review
Reply from DiveAssure
Thank you for your feedback, and apologies for not responding sooner.
We are very sorry to hear about the frustration you experienced with the website at the time. Since this review was posted, we have launched a completely new website and significantly improved the user experience and application process.
We appreciate you taking the time to share your feedback, as it helps us continue improving our systems and member experience.
All easy no problems
15 May 2024
Unprompted review
Very easy to use.
9 May 2024
Unprompted review
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