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DiveAssure Reviews 263

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TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... See more

Company replied

Rated 5 out of 5 stars

I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... See more

Rated 1 out of 5 stars

the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... See more

Company replied

Company details

  1. Association or organisation

Written by the company

DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.

Contact info

3.9

Great

TrustScore 4 out of 5

263 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

The software is difficult to backup to…

The software is difficult to backup to change information without having to return to the start.

7 May 2024
Unprompted review
DiveAssure logo

Reply from DiveAssure

Thank you for your feedback, and apologies for not responding sooner.

We are very sorry to hear about the frustration you experienced with the website at the time. Since this review was posted, we have launched a completely new website and significantly improved the user experience and application process.

We appreciate you taking the time to share your feedback, as it helps us continue improving our systems and member experience.

Rated 4 out of 5 stars

Hard to click on

Hard to click on

13 March 2024
Unprompted review
DiveAssure logo

Reply from DiveAssure

Thank you for your feedback, and apologies for not responding sooner.

Since this review was posted, we have launched a completely new website and significantly improved the user experience and application process.

We appreciate you taking the time to share your feedback, as it helps us continue improving our systems and member experience.

Rated 5 out of 5 stars

eary to enroll, renew and claim

eary to enroll and renew. excellent historic claims experiemce; multi-trip w/liveaboard a necessity for active international dive vacationers (have had claims several times over last 6 years ranging from on board illness missed dive days, to weather cancelations, to canceled dive trip due to auto accident prior)

19 February 2024
Unprompted review
DiveAssure logo

Reply from DiveAssure

Thank you for your review, and apologies for our delayed reply!

We truly appreciate your continued trust and are delighted to hear that you have had positive experiences both with the enrollment process and with claims support over the years. It means a great deal to know that the coverage has supported you through a variety of unexpected situations during your dive travels.

Thank you for your long-term support and recommendation. Wishing you many more safe and enjoyable dive adventures ahead!

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