I ordered a beanie in mid-January and still haven’t received it. Communication from customer service has been very poor, and I haven’t received clear updates about my order. At this point, I am e... See more
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They reply back very quick, I needed to exchange my beanie because there was a manufacturing problem, they sent me a new one free of charge!
Ordered a cap from Divention during black week and it got shipped out pretty much the next work day, even during a busy season. The package arrived fast as well. Cap looks and feels great, definitely... See more
Ordered 2 beanies the 25/2/2025 and received order confirmation relatively quick. Weeks and months pass, and nothing happens. Since I've tried to contact the shop on IG, mail and though website.... See more
2.5
Poor
86 reviews
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Dishonest service
Ordered more than 20 days ago and still no news about the package.
Impossible to reach them out, they won’t reply anywhere.
12 December 2024
Unprompted review
Product hasn’t been handed to courier 20 days later
Similar to the other person who also ordered a beanie. I ordered a beanie on the 15th of November, shipping stated 5-7 days, which allowed enough time for delays, as I bought it as a birthday gift for the 1st of December. It has now been 20 days since I ordered and it seems as if the package has still not been handed over to DHL yet, the only way to get in contact with them is through Instagram DM where replies are scarce. I understand it’s near Black Friday but I ordered quite far in advance to prepare for this, I have requested a refund but have only been offered a free pair of socks, which afaik was meant to be included anyways.
15 November 2024
Unprompted review
Worst online purchase experiance ever
Ordered a beanie 16 days ago and I haven't heard a thing since. They are non contactable. They don't respond on their website and not on email. Don't buy from here. You will never get your product
4 December 2024
Unprompted review
Reply from divention.de
Hello, could you please sent us a new Mail? We will take care of your case.
Kind regards Divention
Very fast shipping
Very fast shipping, high quality material, free socks and stickers
Very good fr
29 November 2024
Unprompted review
Worst customer service ever
They sent the package to a wrong address (to a wrong country even) and their customer service is awful: I’ve been following up with them on every email I send and I haven’t heard from them for almost a week since my last email
15 November 2024
Unprompted review
Never received a refund
Ordered a product and sent it back because of the sizing. Been waiting for a refund for over a month, the team hasn't responded to any of my emails, DM's or calls. Unserious business. Don't buy if you don't want your money to get stolen.
4 October 2024
Unprompted review
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