Diverge Sneakers Reviews 160

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolute scum. Avoid at all costs. I have ordered 50 days ago and have not received them and seriously doubt that I will. I contacted them several times and have only received vague answers. They offe... See more

Company replied

Rated 5 out of 5 stars

I loved the basic design of the shoes. Simple and yet different. I customised and ordered without any problems. I was assisted correctly when deciding on the shoesize and kept informed about the proce... See more

Rated 4 out of 5 stars

Never been a fan of trainers until I received my first pair today. The design is better than the online photos. Being able to customise the shoe is one of my favourite features with bespoke shoemake... See more

Rated 5 out of 5 stars

I bought a pair of stylish sneakers for my husband, but unfortunately, they didn’t fit well. I returned the item, but it got lost in transit and came back to me after a month. One of the company’s fo... See more

Company replied

Company details

Written by the company

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Contact info

3.8

Great

TrustScore 4 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderfull handcrafted sneakers!

Wonderfull handcrafted sneakers!
Clean design, smooth leather, stiches are perfect!
The scent of new pair of shoes reminds me on my visit at the shoemaker as a child.
DIVERGE - 100% recommendation!
Best regards,
Mia

24 November 2022
Unprompted review
Rated 5 out of 5 stars

This company absolutely rocks!

I have owned 2 pairs of the Diverge sneakers. They are absolutely first class!! I love the ability to design your own! My only ask would be more colour options, but this is a truly minor ask. Would I buy from them again, 100%

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service from start to end

Exceptional service from start to end, kept me in the loop on the build journey from start to finish. As for the sneakers themselves, beyond criticism, they are absolutely way above my expectations… thoroughly recommended!

7 November 2022
Unprompted review
Rated 1 out of 5 stars

Took soo long to get made

Took soo long to get made, apparently there was manufacturing with employees and needed time off! Cause I have ordered 2 pairs of sneakers from you guys and still deciding to order another pair for my brother, but not to sure it would be here in time, can you please reassure me that this won’t happen again

3 August 2022
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Dear Jammy,

Thank you for your review.

We are sorry it took too long to deliver your second pair of sneakers. Usually, we take around two weeks to craft and ship our sneakers but that was certainly not the case with your second order due to a few issues. While we tried to compensate you with a partial refund and discounts in future orders, we understand you remain disappointed.

Fortunately, we have now solved the issues aforementioned. If you wish to place a third order with us, we will make sure to handcraft and ship your sneakers in around two weeks.

Thank you,

João

Rated 5 out of 5 stars

Perfect sneakers, beyond expectations!

I got my sneakers and OMG! they are perfect, even better than in photos! All materials are of such a good quality and I just love all the small details about design, for example how shoelaces are hidden from the inside. Also when I got them they still had the smell of glue so it reminded me that it's not mass production! It was so easy to arrange everything with the Diverge team and making of sneakers and delivery was super fast. Really good job!

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Well made, cool and unique for vegan shoes.

The website is great fun to create your own style.
I made an order for vegan sneakers with a tight deadline as I needed them for an event (you have to take into account two weeks production for your personalised sneakers) I was getting worried they wouldn’t arrive in time. The customer service was quick, friendly, and efficient.
They arrived in time and I love them. Excellent quality, very comfortable, and unique. New fan of Diverge with the most unique and cool vegan shoes I could find and I spent weeks trawling the Internet trying to find vegan shoes that didn’t look boring.
Will definitely be getting more.

29 September 2022
Unprompted review
Rated 4 out of 5 stars

Never been a fan of trainers until I…

Never been a fan of trainers until I received my first pair today. The design is better than the online photos. Being able to customise the shoe is one of my favourite features with bespoke shoemakers. A minor complaint, turn around time and communications. Took nearly one month to receive, emails went non responded. Overall, very satisfied. The box is nice. The note, a delightful touch. If they wear as good as they look. Will order again soon.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

Beyond the ordinary

I loved the basic design of the shoes. Simple and yet different. I customised and ordered without any problems. I was assisted correctly when deciding on the shoesize and kept informed about the process of making and delivering the shoes. They fit comfortably and look exactly like I imagined. I can only wish more companies would think alike and offer similar service. Thanks for an experience that goes beyond simple shoe-shopping!

30 July 2022
Unprompted review
Rated 4 out of 5 stars

Minimal Low

Minimal Low, one with Lacing, another identical minimal low with Rubber Lauingen. Both fit well, but the traditional lacing fit less propper at the outer malleolus. Don't know why??

Adding an extra insole makes it alright, but the outer rim at the ankle differs a but.

26 July 2022
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Alex,

Thank you for your review. Let us try to understand what the problem might be and if we can help solving it. Can you contact us at support@diverge-sneakers.com with your order number? We would like to help.

Thank you,

DiVERGE Team

Rated 5 out of 5 stars

++++

+ colors and textures correspond very well to the website pictures !
+ confortable
+ nice customer service contacts

13 July 2022
Unprompted review
Rated 5 out of 5 stars

A great fit!

So much care was given to create a great fit for me. And the end result was perfect! I love wearing one of a kind sneakers! The customer service was on another level too - thank you guys!

5 July 2022
Unprompted review
Rated 5 out of 5 stars

I appreciate Mary for all of her…

I appreciate Mary for all of her assistance. I really like my sneakers, they are one of a kind. The craftsmanship that’s put into them and lastly the cause that means so much to DiVERGE in helping young people. I championed this very much. Thank you. MC

1 June 2022
Unprompted review
Rated 5 out of 5 stars

I have never left a product review…

I have never left a product review before, but I had to for these. Not only are the sneakers great (comfy, well crafted, good fit), but the customer service was unmatched. I was skeptical ordering at first, but after the kindness and quick responses from customer services I felt way more comfortable. Nice job with these Diverge team! Will definitely be recommending.

29 May 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look