Diverge Sneakers Reviews 160

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Absolute scum. Avoid at all costs. I have ordered 50 days ago and have not received them and seriously doubt that I will. I contacted them several times and have only received vague answers. They offe... See more

Company replied

Rated 5 out of 5 stars

I loved the basic design of the shoes. Simple and yet different. I customised and ordered without any problems. I was assisted correctly when deciding on the shoesize and kept informed about the proce... See more

Rated 4 out of 5 stars

Never been a fan of trainers until I received my first pair today. The design is better than the online photos. Being able to customise the shoe is one of my favourite features with bespoke shoemake... See more

Rated 5 out of 5 stars

I bought a pair of stylish sneakers for my husband, but unfortunately, they didn’t fit well. I returned the item, but it got lost in transit and came back to me after a month. One of the company’s fo... See more

Company replied

Company details

Written by the company

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Contact info

3.8

Great

TrustScore 4 out of 5

160 reviews

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Rated 3 out of 5 stars

Love the design but...

Love the design, make and colour of my new trainers.They are well made and I have received some lovely compliments about them. The only disappointment is the insoles, they are not very comfortable, especially if you like to walk alot. I brought some insoles for them hopefully this should solve the issue.

23 January 2023
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Frances,

Thank you so much for your review.

We are sorry that the insoles you have received did not have the adequate level of comfort. That is en element of our sneakers we are constantly concerned with and want to keep improving. Can you share with us at support@diverge-sneakers.com where the pain points were?

Thank you in advance,

João

Rated 5 out of 5 stars

Excellent shoes

Loved the customisation. Great communication when I had a question about size. 2 week turnaround was advised but shoes arrived earlier. Really nicely made and fit well. Strongly recommend.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

First time in my life my future…

First time in my life my future sneakers “wrote” me a letter! Actually that was super nice employee who asked me details about my shoe size and finally recommended take one size bigger (which was the most correct decision), then I received next letter with the description how my sneakers exactly produced. And finally they were sent to me. And now these are my favourite. Perfect quality, beautiful turquoise color, love it

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Wow!!!

Precise measurement, double size control, perfect workmanship, speed of delivery.More beautiful than the photo, I highly recommend it.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Great product and amazing customer service

I've received the shoes in a timely manner for the holidays and they were exactly how I've designed it in the website. Joanne from customer service was super helpful on explaining me the sizing and on making sure it was the one I needed. My girlfriend loved the present. Thank you very much!

19 December 2022
Unprompted review
Rated 4 out of 5 stars

Shoes are great

Shoes are great, but as I wrote, needed to have more 45 size then 44 (as Nike shoes ) thats why my right shoe is a bit tight. Color is perfekt, quality is 5 stars.

25 December 2022
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Jakub! Thank you for your review. If you think they are too tight, you can contact support@diverge-sneakers.com to see if we can help. All the best!

Rated 5 out of 5 stars

I just love you guys

I just love you guys. I just got my first pair delivered. I lost my job last week and I had totally forgotten I ordered them in the ensuing gloom of that. Let's face it at this price these are the kind of trainers (UK for sneakers) that you order when you have a job!! Zero urge to return them. They are mad good. And so are you. Keep on and do good things. I will definitely be ordering more again soon :)

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Designed my very own sneakers for the…

Designed my very own sneakers for the very first time and they arrived yesterday and they are AMAZING, good quality and they just look mad cool! I must say customer service throughout the whole process has been so good, they reached out to me to make sure the size was correct before making the sneakers, delivery was fast and efficient and they even added handwritten note❤️ attention to detail is truly extraordinary! Love the brand and everything they stand for! Am so going to continue designing my own sneakers going forward, so many cool options and choices!

20 December 2022
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

I've ordered vegan sneakers and they indeed beat my expectations. They fit perfectly, look extraordinarily good (got lots of compliments) and are also quite soft. My feet did not sweat in them. Overall I am very happy with them.

24 October 2022
Unprompted review
Rated 5 out of 5 stars

My best sneakers

Fantastic pair of sneakers and unbeatable service and communication with the people from Diverge. Purchasing them was a unique experience. I received them more than punctually. Outstanding quality of the materials and construction. Definitely recommended.

27 November 2022
Unprompted review
Rated 5 out of 5 stars

I personalized the color of my sneakers you should too. …

I specifically designed or coordinated the color blocking of the sneakers I chose. Which is great fun and personally very satisfying to create a unique color scheme. A customer relations team member Mary is her name helped with choosing the correct size which was spot on her help in this matter was indispensable and saved us all from sizing issues. And yes, the sneakers arrived rather quickly and perfect, beautiful color leather and well made. I’m impressed with the quality all around…you too should consider creating your own personalized color blocked sneakers you won’t regret it. Thank you DiVERGE. It was a pleasure to work with your team. Love my DiVERGE sneakers.

6 December 2022
Unprompted review
Rated 4 out of 5 stars

I love my sneakers a lot

I love my sneakers a lot and think you’re on to a great idea. There’s good support for the arch and a comfortable bounce. The only problem I have is that with one shoe the leather bends just where my toes meet the rest of the foot and is uncomfortable when I bend my foot. The other foot is fine. I’m hoping this will soften with time. I have wondered if I should ask a should ask a shoemaker to stretch it. Perhaps you have some advice? Maybe I should get lace ups next time.

3 December 2022
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Katie,

Thank you for your review.

We would like to see if there is anything we can do to help as both sneakers should be comfortable. Can you reach out to support@diverge-sneakers.com with your order number and some additional detail for us to see if we can help?

Thank you,

João

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