Bad shipment. Wrong product. Worse support. I would advise against purchasing anything here.
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See what reviewers are saying
I previously posted on here because my emails requesting a refund on a faulty product appeared to be being ignored. DR, however, did eventually get back to me and "as a goodwill gesture" I have today... See more
Divergent Retail website is a doddle to use and incudes clear images and descriptions of the traded leather goods. It uses very competitive pricing and a range of payment options that should suit mos... See more
Order fulfilled rapidly having received a good discount on a sheepskin coat. I've never seen a diamond stitch sheepskin before, this is a unique and classy style which stands out. Highly recommend t... See more
Company details
Written by the company
Diverge Into Life - Let Divergence Become Part of You.
Contact info
Divergent Retail, Nature Trail House, Unit 2, 12 Billet Road, E17 5DN, London, United Kingdom
- 07932410666
- sales@divergentretail.com
- divergentretail.com
3.7
Average
62 reviews
Hasn’t replied to negative reviews
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Good Quality
3 July 2023
Reply from Divergent Retail
Dear Customer,
We apologise and this is the first we are hearing, we have sent you a email confirming the 2 options we have offered which best suits you and will endeavour to have this promptly resolved.
Good jacket- wrong colour
Good jacket- wrong colour! I ordered the reddish-brown & you sent brown.
22 June 2023
Reply from Divergent Retail
Dear Customer,
We apologise you felt the shade of the colour differed to what you had expected. Suede is a natural garment which with any skin has slight 2 tone variation, which shows the authenticity of the item, keep well and hope you find your suede waistcoat comfortable and a pleasure to wear :)
Jacket is not leather
13 April 2023
Reply from Divergent Retail
Dear Customer,
We are sorry to hear your not happy with our garments, please note we have been in the trade for over 30 years, we have also operated directly from our manufacturing units for the supply of 100% genuine leather garments and products, the products which are not leather e.g., travel rucksacks, its explicitly mentioned what the material consist of, thanking you and keep well.
Best Regards,
Divergent Retail
Great service and an excellent product…
Great service and an excellent product perfect fit. Many thanks. Phil Mcdermott.
20 June 2023
Quality garments but lack of customer…
Quality garments but lack of customer friendly returns policy is major disincentive for repeat purchases
19 June 2023
Reply from Divergent Retail
Dear Customer,
Thank you for your compliments on the leather quality, we are sorry you did not receive your response, a response to your chat was sent and information regarding the return was sent, returns policy is also available on the store page under returns and refunds.
Best Regards,
Divergent Retail
Biker jacket
I was so pleased with the tan coloured biker jacket ai received from Divergent that I just had to order a black one. Same brilliant quality soft leather and perfect fit.
( I went up a size.)
14 May 2023
Great service
12 May 2023
Nice soft leather and great shape…
Nice soft leather and great shape jacket, and lovely tan colour. Very pleased
9 April 2023
Wanted to buy a biker style leather for…
Wanted to buy a biker style leather for years, finally took the plunge with this one. Love it. Leather is soft, fit is great, looks great over dresses and with jeans. Can dress it up or down. Might go for other colours. Highly recommend.
8 April 2023
Leather biker jacket
Ordered a leather jacket late Saturday night. Went a size up as advised because I want to wear it with a thick sweater. It was delivered noon on Monday.
Quality and fit perfect.
Fantastic service from this company.
18 March 2023
Gift for my friend
Gift for my friend, I bought a leather coat. The service was excellent, and a fantastic soft leather jacket and a very happy friend.
9 March 2023
Very happy customer
I've never experienced luxury shopping as fantastic or as peaceful. Very happy customer and mrs :)
8 March 2023
My favorite online store
My favorite online store. I absolutely love their bags and styles. Super fast delivery, good quality leather, and a good selection.
7 March 2023
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