Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more
Company replied
Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more
Company replied
Superb! Highly recommend this company. Quick decision and they have helped me secure a dream summer house with low cost interest free payments over 36 months. Would definitely use again.
Company replied
Company details
Written by the company
Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.
Contact info
First Floor, ST5 1HH, Newcastle-under-lyme, United Kingdom
- 0800 085 0885
- hello@dividebuy.co.uk
- dividebuy.co.uk
4.5
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy to apply for credit…
It was very easy to apply for credit and was excepted very quickly.
3 June 2025
Unprompted review
Reply from DivideBuy
Thank you for your review.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Reply from DivideBuy
Thank you for your review, Kim.
Communication is important to us, so we’re glad that you found our communication useful. We love it when customers find shopping with us so easy.
We hope to see you again soon!
The DivideBuy Team
Reply from DivideBuy
Thank you, Fraz.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
It’s quickly and easy it saved my…
It’s quickly and easy it saved my kittens life
2 June 2025
Unprompted review
Reply from DivideBuy
Thank you, Linda.
We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.
Best wishes,
The DivideBuy Team
well done.
divide buy is easy to go through and make the applying for your purchase amount over the 12 months.
2 June 2025
Unprompted review
Reply from DivideBuy
Thank you, William.
We’re delighted you had such a positive experience shopping with DivideBuy!
Take care,
The DivideBuy Team
Very good fast profesional
1 June 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Everita.
We love it when customers find shopping with us so convenient, simple and hassle-free.
We hope to see you again soon!
The DivideBuy Team
Reply from DivideBuy
Thank you for your review.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Terrible company
Terrible company! Their initial ‘automated’ application process is a joke! I was refused a loan even though I have more than enough disposable income. I can only assume that it was because I don’t have a mortgage. That’s because I’ve paid it off!! My credit rating is well above average. Look at my age, look at the fact I’m an out-right home owner, you morons!
29 May 2025
Unprompted review
Reply from DivideBuy
Thank you for taking the time to leave us a review.
We're sorry to hear about your experience. We certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.
We hope this helps. All the best,
The DivideBuy Team
Straight forward process
Straight forward process. Quick and easy to navigate
29 May 2025
Unprompted review
Reply from DivideBuy
Thank you, Richard.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Very easy and quick transaction
We decided to use Divide to spread the cost of our new mattress as it was pretty expensive. Was easy to do, and gave different options that suited you on check out.
Also like the idea you have your own account to pay off early if needed and to keep track of payments.
Defo will be using again if the option was avaialble on checkouts on websites :)
29 May 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Paul.
This is excellent to hear! We’re pleased to have been able to assist you in placing your order for your mattress using our services.
We hope to see you again soon,
The DivideBuy Team
Reply from DivideBuy
Thank you, Colin.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Couple of red flags in their…
Couple of red flags in their application process when applying for loan with Octopus Energy.
1. the application portal doesn't work with an adblocker on. Why does a financial application want to store cookies on my machine to promote ads?
2. Doesn't accept Monzo. In the error message it compares Monzo with the likes of Revolut. Monzo is not a pre-payed card (anymore) and has a full banking license.
To be frank, it feels like a company ran by a set of cowboys, even the support chat requires ads.
Complete joke.
28 May 2025
Unprompted review
Reply from DivideBuy
Thank you for taking the time to leave your feedback, Dan.
We’re sorry to hear you had some difficulties with our system and were unable to complete your order. We value your feedback and we’ve passed it on to the team so that we can make continuous improvements.
All the best,
The DivideBuy Team
Very easy to arrange
Very easy to arrange, with 0% finance on our purchase , it sealed the deal
28 May 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Julie.
We love it when customers find shopping with us so convenient, simple and hassle-free.
We hope to see you again soon!
The DivideBuy Team
First class company
Always an excellent Company to deal with. Everything is straightforward- professional and easy processes
27 May 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Ruth.
We love it when customers find shopping with us so convenient, simple and hassle-free.
We hope to see you again soon!
The DivideBuy Team
With the help of my Vet we did the…
With the help of my Vet we did the papers in no time at all.
It went asmoothly as posting a letter.
And most of all you are helping me enormously with the payement.
I am most grateful.
I will recommend you to anyone .
Many thanks again
Your doing something wonderful and kind.
27 May 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Edith.
This is excellent to hear! We’re pleased to have been able to assist you in placing your order using our services.
We hope to see you again soon,
The DivideBuy Team
Don’t use if you are moving houses
The idea of this is great but if you are moving houses this is absolutely horrendous to use. For starters they can only send items to the billing address of your card, you won’t know this until they the delivery is due, even though there is an option to provide a different delivery address and no mention anywhere they will only delivery to the billing address. There are no contact numbers to call and the people handling emails can’t think outside the box. Asking you to send documents and still saying it’s not acceptable.
20 May 2025
Unprompted review
Reply from DivideBuy
Thank you for leaving us a review, Sabina.
We’re sorry to hear about your experience. At DivideBuy, the billing and delivery addresses do need to be the same, and there is no option on our application for having an alternative delivery address. However, once your order has been placed, we can arrange for the delivery address to be changed by following our delivery address change process.
Providing an excellent customer experience is very important to us and so we certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.
We hope this helps. All the best,
The DivideBuy Team
Reply from DivideBuy
Thank you, Peter.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Because monthly repayments are…
Because monthly repayments are restricted to your company using customers debit card to pay monthly repayments instead of offering direct debit arrangements.
22 May 2025
Unprompted review
Reply from DivideBuy
Thank you for taking the time to leave a review.
We value your feedback and we’ve passed it on to the team so that we can make continuous improvements.
All the best,
The DivideBuy Team
Reply from DivideBuy
Thank you, Nat.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Good Service
Fast and efficient service - polite customer service person - easy to fill in application and quick decision
20 May 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Andrew.
Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!
Best wishes,
The DivideBuy Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.