DivideBuy Reviews 

3,914
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and straightforward application process, often highlighting the quick decision-making and approval times. Many people appreciate the interest-free payment options, which make larger purchases more affordable and manageable. The service is frequently described as excellent and professional, with users finding the online account and website well-designed and easy to navigate. However, some customers also noted occasional issues with the payment process, such as difficulties with ad blockers or 3D checks, and problems logging into their accounts. A few other people also felt that communication could be slow or repetitive, particularly when dealing with account disputes or unexpected rejections for credit without clear reasons.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the registration and application... See more

Payment

Consumers find payment experiences to be ambiguous, with some reviewers praising the ability to pay over... See more

Service

People report positive experiences with service, often highlighting the ability to pay over several months... See more

Response time

Customers had ambiguous experiences with response times, with many praising the quick responses for... See more

Website

Users describe positive interactions with the website, finding it easy to navigate, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more

Company replied

Rated 5 out of 5 stars

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more

Company replied

Rated 5 out of 5 stars

I spoke to Becky on their online chat system and she helped me log into my online account and update my expired card details and make a payment. She was super friendly and helpful, quick to respond an... See more

Company replied

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(3,914)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple process

Simple process, easy to navigate.

Detailed and prompt communication

28 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

Communication is important to us, so we’re glad that you found our communication useful. We love it when customers find shopping with us so easy.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Straight forward to used

Straight forward to used, i have checked out at ease and very smooth, plus with no interest to be paid at the end, pay what you owed, I surely recommend them.

24 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

The process was easy and…

The process was easy and straightforward very happy as it all came together very professional many thanks...

20 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Garry.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Really easy process.

It was a really easy webpage and the process was easy to follow and quick.

24 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Valerie.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 4 out of 5 stars

I have opted the services to pay my AAT…

I have opted the services to pay my AAT Fee, and got it in few minutes without mark-up.

20 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Muhammad.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Very easy to apply and so helpful to…

Very easy to apply and so helpful to spread the cost over time thankyou

19 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Sarah.

We're happy to hear that the application process was easy for you. We're also glad our payment options were helpful and convenient for your needs.

All the best,
The DivideBuy Team

Rated 4 out of 5 stars

Keeping me informed as and when…

Keeping me informed as and when necessary.

19 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

Communication is important to us, so we’re glad that you found our communication useful.

Do let us know how we can help change your 4 star to a 5 star review!

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Bought a side with 12 installments

Bought a side with 12 installments. Only 3 left, everything went smoothly from the beginning. It’s 5 star for me.

20 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Janos.

We’re pleased you had a hassle-free experience using DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Was really happy how quick the response…

Was really happy how quick the response was for the decision as thank you to this company my baby girl zuki could have an operation at the vets so a big thank you

18 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Mary.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 3 out of 5 stars

As expected

As expected. Nothing to add - plus or minus.

18 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Neil.

We appreciate your feedback and are glad our product met your expectations.

Do let us know how we can help change your 3 star to a 5 star review!

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with

18 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We're happy to hear that you had a very good experience. Thank you for your positive feedback, we appreciate it.

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

So happy

I can’t believe how easy it was to apply and quick it was.to find out straight away and to choose your own payment plan was great thank you DB.

17 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Hi Tracey, thanks for your review - we really appreciate this.

We're happy to hear that the application process was easy and quick for you. It's great you were able to choose your own payment plan.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Very helpful

Very helpful, thank you

10 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Valeria.

We're happy to hear that we could help. Thank you for your feedback.

Warmest regards,
The DivideBuy Team

Rated 5 out of 5 stars

The form wss simple to complete

The form wss simple to complete. Easy to understand and very clearly expressed. Navigation was straightforward.

11 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We're happy to hear that the form was simple to complete and easy to understand. We appreciate your feedback on the straightforward navigation and clear expression.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Very easy to set up the credit…

Very easy to set up the credit agreement so that's what my rating is for. The agreement runs for 3 years so lots of time for problems to emerge! Fingers crossed.

13 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to leave a review, Ken.

We're glad the credit agreement setup was easy for you. We appreciate your feedback and hope everything continues smoothly over the next three years.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Gliding experience

The process is as smooth as butter. Very easy and fast.

12 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We're happy to hear that the process was easy and fast for you. Thank you for your positive feedback; we appreciate it.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Octopus Energy Solar Panels

This loan/purchase was set up by Octopus Energy for Solar panels, I simply entered my details.

11 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We appreciate you sharing your experience setting up the loan/purchase for solar panels through Octopus Energy. We're happy to hear that entering your details was simple.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Very simple to use and set up

Very simple to use and set up, so I pay for my Simba mattress over a year , slightly bigger first payment then 10 smaller ones fire from my debit account, and no interest payable.

11 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Sue.

We're happy to hear that the setup was simple and easy to use. It's great you could pay for your mattress over time with no interest. Thank you for your positive feedback!

Kind regards,
The DivideBuy Team

Rated 4 out of 5 stars

The information required was simple and…

The information required was simple and to the point, making completion easy. Gay approval.

11 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

We appreciate your positive feedback!

We're happy to hear that the process was straightforward and easy to complete.

Do let us know how we can help change your 4 star to a 5 star review!

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!

8 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Laurie.

Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

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