DivideBuy Reviews 3,905

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the application process straightforward and easy, often highlighting the quick decisions and approval times. People appreciate the interest-free payment plans and the flexibility they offer, making larger purchases more manageable. The website and personal account management are frequently praised for being well-designed and easy to navigate, contributing to a seamless user experience. However, some reviewers were not happy with slow response times from customer support and encountered issues with logging in or processing payments. A few other people also felt that credit rejections were given without clear reasons, leading to frustration and wasted effort.

What people talk about most

User experience

Consumers find the user experience to be positive, with many describing the application process as easy,... See more

Payment

People report positive experiences with payment, highlighting the ability to pay over several months... See more

Service

Users describe positive interactions with service, highlighting the ease and straightforwardness of the... See more

Response time

Reviewers mention ambiguous feedback about response time, with many customers praising the quick responses... See more

Website

Clients share positive opinions on the website, finding it easy to use, straightforward, and quick for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more

Rated 5 out of 5 stars

Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more

Company replied

Rated 5 out of 5 stars

I spoke to Becky on their online chat system and she helped me log into my online account and update my expired card details and make a payment. She was super friendly and helpful, quick to respond an... See more

Company replied

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
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Rated 5 out of 5 stars

Very Pleased with DivideBuy

The process was straightforward and Fast. From start to finish the application was uncomplicated and easy to understand and the acceptance took minutes. The personal account and website are well laid out and easy to understand. I would highly reccomend Dividebuy to freinds and family especially the 0% interest payment option.

6 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Great company easy to use

My experience with divide buy couldn't have gone any smoother and thanks to them I could afford the bed I want great job

6 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

This is excellent to hear! We’re pleased to have been able to assist you in placing your order using our services.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

This is our second mattress after…

This is our second mattress after buying our first one last year on the same terms we divided to repeat the process.brilliant simple process with a great customer service to match.

7 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Graham.

Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Becky on the online chat was great!

I spoke to Becky on their online chat system and she helped me log into my online account and update my expired card details and make a payment. She was super friendly and helpful, quick to respond and offered to wait on the chat until I had successfully logged in and updated my details. Great service! :)

5 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Abigail.

This is excellent to hear! Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Easy to use

Easy to use, very clear explanations

1 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Sarah.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,

The DivideBuy Team

Rated 5 out of 5 stars

Exceptional Shopping Experience with…

Exceptional Shopping Experience with DivideBuy

From start to finish, DivideBuy made my online purchase absolutely seamless. Their clear, interest-free payment plans meant I could spread the cost without hidden fees or surprises.

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Transparent and Flexible Payment Plans

- Quick eligibility check with no impact on credit score.
- Multiple repayment options tailored to my budget.
- Zero hidden charges or unexpected interest.

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User-Friendly Platform

Navigating the DivideBuy website was a breeze. The application process took under two minutes, and I had instant confirmation of my approval. I loved how every step was clearly explained, keeping me informed and confident.

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Outstanding Customer Support

Whenever I had a question, their support team responded promptly and courteously. They guided me through the payment schedule, offered helpful reminders, and ensured I always felt supported.

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Why I Recommend DivideBuy

1. Fair and transparent terms that put the customer first
2. Lightning-fast approval process—no lengthy paperwork
3. Flexible repayment periods to suit any budget
4. Friendly, knowledgeable customer service staff

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I’ve used DivideBuy for several purchases now and each time they exceed my expectations. If you’re looking for a trustworthy, no-nonsense way to split payments on big-ticket items, DivideBuy is the perfect partner.

1 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Neil.

We’re pleased you had a hassle-free experience setting up DivideBuy from the start and were able to use our service to spread the cost of your purchase. We appreciate all the feedback you have provided regarding our services.

Best wishes,

The DivideBuy Team

Rated 5 out of 5 stars

Simple and straightforward

30 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Sean.

We love it when customers find shopping with us so convenient, simple, and straightforward.

We hope to see you again soon!
The DivideBuy Team

Rated 3 out of 5 stars

Trying to purchase via their 12months…

Trying to purchase via their 12months interest free. No where does it explain there is a minimum spend. Contact the store but they say it’s because of the financial regulations. Strange because this is an unregulated transaction.

30 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to leave us a review, James.

We're sorry to hear about your experience regarding a minimum spend. If you would like to discuss this further, we would be more than happy to assist you. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk, and they will be happy to help.

We hope this helps. All the best,
The DivideBuy Team

Rated 4 out of 5 stars

Instructions were very clear with one…

Instructions were very clear with one minor blip. But overall very good

30 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Richard.

We love to hear when customers find shopping with us clear overall, and we are sorry to hear that you may have experienced an issue. If you still require assistance with this, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Easy & quick

29 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Good service👍

27 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Angela.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and easy!

26 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Ana.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Gave me the option to spread the costs…

Gave me the option to spread the costs of my new matress over 12 months, interest free

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Michelle!

This is excellent to hear! We’re pleased to have been able to assist you in placing your order for a new mattress using our services.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Fast friendly service

Fast friendly service

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, John.

We’re delighted you had such a positive experience shopping with DivideBuy and the service.

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction, easy to navigate - would highly recommend.

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Robert.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Excellent service

Easy ordering and found what I wanted, stress free with options that suited me payments wise.

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Anthony.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and seamless process

Quick and seamless process. Excellent!

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Christopher.

We love to hear when customers find shopping with us so easy and seamless!

We hope to see you again soon,

The DivideBuy Team

Rated 5 out of 5 stars

Good experience

Ease of use, speed of transaction

18 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Mark.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Interest free finance

The process was easy from start to finish with Dividebuy.
I was able to afford the garden sofas I wanted due to the interest free instalments.
Would highly recommend.

16 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Shadi.

We love to hear when customers find shopping with us so easy to spread the cost of their order!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Divide Divine!!

I was able to afford the 2 sofas I wanted due to the interest free instalments you granted me, thank you!!

11 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Sue.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,

The DivideBuy Team

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