Denney Diving - Diving Direct Reviews 2,184

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, with many items arriving quickly and well-packaged. People are very satisfied with the quality of the products, finding them to be exactly as described and reliable. The staff is frequently highlighted for being incredibly helpful, patient, and knowledgeable, offering excellent advice and personalized service. Reviewers also appreciate the competitive pricing and the wide selection of products available. However, some customers noted minor discrepancies, such as a product's wheel color differing from the website image, or a need for slight modifications to a mouthpiece for a better fit.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Product

Clients share positive opinions on product quality, with many reviewers highlighting that goods are of great... See more

Service

People report positive experiences with service, often highlighting the excellent and outstanding level of... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the good and great pricing... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of product - good price and quick delivery. Only odd thing is that wheel colour of TUSA Travel Roller Bag (Large) wasn't blue, as shown on the website, but black instead. Not a major pr... See more

Rated 5 out of 5 stars

Chris Denney in customer service was amazing. He was so helpful assisting me in choosing what product to buy. He helped me ship to Malta, as on your website you only ship to the UK but I recently move... See more

Rated 5 out of 5 stars

I recently purchased swimming goggles from Diving Direct and I honestly cannot praise them enough, especially Chris, who was incredibly helpful throughout the process. From sending me comparison pict... See more

Rated 5 out of 5 stars

Ordered prescription snorkel set only a couple of weeks before my holiday. Denny Diving turned my order around in a few days, keeping me up to speed with the order progress. Set arrived well ahead of... See more


Company details

  1. #1 of 5 best companies in Dive shop
  2. #3 of 91 best companies in Outdoor sports shop
  3. #3 of 138 best companies in Sporting Goods Shop
  4. #1 of 39 best companies in Swimwear shop

Information provided by various external sources

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world. We hold a large stock of equipment, most can ship for Next Working Day UK Delivery when needed. We are Premier Dealers for : Cressi Sub, Aqualung ,Mares, Aqua Sphere, Head, Scubapro, Suunto, Oceanic, Apeks, Atomic & More We strive to provide You the customer with the best quality service & advice.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

5/5 – Outstanding Service and Top-Quality Gear!

I had one of the best customer service experiences with Diving Direct. The communication from the sales team was exceptional – fast, clear, and incredibly helpful. They resolved my issue quickly and professionally, which made the whole process smooth and stress-free.

The products they sell are absolutely first-class – high quality, reliable, and exactly as described. Delivery was impressively fast, and everything arrived securely packed and well protected.

A big thank you to the team at Denney Diving – highly recommended! I’ll definitely be returning in the future.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased swimming goggles…

I recently purchased swimming goggles from Diving Direct and I honestly cannot praise them enough, especially Chris, who was incredibly helpful throughout the process. From sending me comparison pictures to helping me find the perfect pair at a very competitive price, Chris went above and beyond to answer all my questions with patience and clarity. The level of customer service was outstanding. Delivery was also super prompt.
Thank you, Chris, and the team at Diving Direct.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Good selection of products.
Website very user friendly.
Great customer service.
Excellent delivery service.

1 July 2025
Rated 5 out of 5 stars

Reliable-Experienced-Patient-Honest-Quick Prompt Delivery-Friendly

Good medium size company. During whole process we felt exactly as described themselves in their website; [the business is still family run and we continue to offer the same unparalleled quality of customer care and service]. Chris answered all our questions about the snorkeling equipment patiently before and after we purchased our fins and goggles. (not like big call center representatives disrespectful seller jargon).
I advise check all brands they supplied one by one to find good quality of product you want to buy. *Actually we previously bought Italian brand fins and goggles from another supplier they did not last more than one summer holiday. We feel TUSA brand USA made one's wil last longer (we have just tried them in Bali today they were way better than Italian ones).
If you are detail checker kind of a buyer, you may find surprising genuine discount if you carefully check on and out of their website.
The delivery of our goggles and fins made with well packaged box safe and quick as promised.
I personally believe that, if you prefer to make purchase from Diving Direct type local-regional-national small/medium sized companies, you can prevent giant multinational companies to becaome increasingly monopoly in the market. (You know which companies I am talking about).

Diving Direct:
Strongly recommended.

24 June 2025
Rated 5 out of 5 stars

Excellent & professional Staff

The staff (especially Chris) were excellent is dealing with a delivery issue that was the fault of the courier (not Diving Direct). Chris was professional & very helpful in trying to resolve the issue with the courier. He also cared enough to keep me updated to ensure I did receive my delivery. I would 100% recommend Diving Direct and will definitely be using them again in the future! Thanks.

24 June 2025
Rated 5 out of 5 stars

Great experience

Really great/fast service and the staff member I spoke to was very helpful and polite. Would highly recommend this site.

4 June 2025
Rated 5 out of 5 stars

An excellent experience, very professional

I found Diving Direct online and made an order because they had what I was looking for at a price that was acceptable. I had no sooner placed the order when I received a call questioning my order as it included something that was not needed.

Needless to say, I cancelled that part of the order but the ongoing help and advice I was given made me wonder why I didn’t just call them before ordering online.

When the items arrived (which they did very quickly) they were well packaged and I am truly delighted not just with my purchase but the whole experience.

This is a company that knows their stuff and takes real pride in delivering a high quality service. My recommendation (other than to use them) is to give them a call if you have any questions, you will struggle to find more a more knowledgeable and helpful service.

2 June 2025
Unprompted review

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