Denney Diving - Diving Direct Reviews 2,184

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, with many items arriving quickly and well-packaged. People are very satisfied with the quality of the products, finding them to be exactly as described and reliable. The staff is frequently highlighted for being incredibly helpful, patient, and knowledgeable, offering excellent advice and personalized service. Reviewers also appreciate the competitive pricing and the wide selection of products available. However, some customers noted minor discrepancies, such as a product's wheel color differing from the website image, or a need for slight modifications to a mouthpiece for a better fit.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Product

Clients share positive opinions on product quality, with many reviewers highlighting that goods are of great... See more

Service

People report positive experiences with service, often highlighting the excellent and outstanding level of... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the good and great pricing... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of product - good price and quick delivery. Only odd thing is that wheel colour of TUSA Travel Roller Bag (Large) wasn't blue, as shown on the website, but black instead. Not a major pr... See more

Rated 5 out of 5 stars

Chris Denney in customer service was amazing. He was so helpful assisting me in choosing what product to buy. He helped me ship to Malta, as on your website you only ship to the UK but I recently move... See more

Rated 5 out of 5 stars

I recently purchased swimming goggles from Diving Direct and I honestly cannot praise them enough, especially Chris, who was incredibly helpful throughout the process. From sending me comparison pict... See more

Rated 5 out of 5 stars

Ordered prescription snorkel set only a couple of weeks before my holiday. Denny Diving turned my order around in a few days, keeping me up to speed with the order progress. Set arrived well ahead of... See more


Company details

  1. #1 of 5 best companies in Dive shop
  2. #3 of 91 best companies in Outdoor sports shop
  3. #3 of 138 best companies in Sporting Goods Shop
  4. #1 of 39 best companies in Swimwear shop

Information provided by various external sources

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world. We hold a large stock of equipment, most can ship for Next Working Day UK Delivery when needed. We are Premier Dealers for : Cressi Sub, Aqualung ,Mares, Aqua Sphere, Head, Scubapro, Suunto, Oceanic, Apeks, Atomic & More We strive to provide You the customer with the best quality service & advice.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

After my parcel was left in an unsafe…

After my parcel was left in an unsafe place and was stolen Chris immediately without question resent me another item in its place and ensuring it reached me in time before I go on holiday , Chris went above and beyond to ensure my satisfaction and his Communication to me was fantastic, so through no fault of his own he replaced my missing parcel at his own expense because dhl somehow decided it wasn’t there problem, thanks so much again Chris👍👍👍.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service & quality kit

After years of having inferior snorkelling kit, I found Diving Direct, Chris was very helpful via the live chat. I purchased the TUSA Visio Metalic Dry Snorkelling Set to use on holiday - definitely a good investment and an excellent purchase. Fast delivery and superb quality.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I don’t often leave reviews- Best customer service and kindest, most knowledgeable advice together with brilliant products!

I don’t often leave reviews, but I couldn’t not this time!
I was recommended this company and although I expected good products, I had no idea of just how incredible their Customer service would be. I ordered 2 products andI called them to clarify the delivery date… I was advised that it might not actually be the best one for what I was looking although the mask I ordered for my husband was. He then took the time to go through a range of different products and the ones that may better suit me. He went as far as to switch out my order regardless of the Price being mildly different in my favour, together with making sure they would arrive in good time. I’ve rarely experienced such professional and kind Customer service as I did from the gentleman who was helping me yesterday. I will ensure that anything else I buy to do with scuba or diving, I will only use this store and I would advise anybody thinking about it, to do the same- Thank you so much!

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery! I wasn't expecting my order to arrive the next day.
My order arrived safely packaged and in perfect condition.
Great job ☺️

4 April 2025
Rated 5 out of 5 stars

Very quick

Very quick. Good selection of spares and equipment. Ordered a spare mask strap. Was dealt with just as efficiently as a big order.

4 April 2025
Rated 5 out of 5 stars

Excellent, durable sea shoes!

Our 2 Tusa Sport sea shoes have been absolutely fantastic & essential on our holiday on an Indian Ocean island. We needed them to cross the reef & they were lightweight enough to swim in. We wore them everyday & they provided excellent protection from the harsh coral desert, and for exploring the granite boulders.

3 March 2025
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service to a request for a snorkel part which was not in stock. All communication was very professional/friendly and the part was ordered & delivered as agreed.

7 March 2025

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