Excellent prices and product quality from a not very local timber merchant. Prices lower than purchasing directly from same timber merchant. Communications from and efficiency of DIY B. S. leaves sign... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t really fault this company. I made the mistake of ordering from them when I was looking for supplies & thought I was ordering from a local company. After a long wait they must have contacted Ho... See more
Company replied
I recently purchased the 18mm Structural Hardwood Plywood and I’m genuinely impressed. No damage, no delamination, and the edges were clean and straight. Unlike B&Q or Wickes the faces are smooth... See more
Company replied
Good basic products which were supplied by a local merchant (Travis Perkins) but at a much better price than I could obtain. DIY Building Supplies were really helpful on the phone when I needed to add... See more
Company replied
Company details
- #92 of 121 best companies in DIY Store
Written by the company
We are your one-stop shop for building material supplies, with a dedicated trade service for contractors and helpful staff ready with advice and insights for DIYers.
Contact info
Unit 6, Lawmax House, 30-32 Nottingham Road, STAPLEFORD, United Kingdom
- 0115 6976800
- sales@diybuildingsupplies.co.uk
- diybuildingsupplies.co.uk
4.4
Excellent
758 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service kept up to date with…
Excellent service kept up to date with delivery. Delivery driver also put the item where needed with no damage couldn't ask for more
22 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi Ryan, thank you for your review. We’re glad you were happy with your delivery!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Was sceptical as hadn’t heard of company. 100% will use these as my first choice now.
Very impressed. I ordered a load of OSB sheets as they were cheaper than anywhere else I had seen them by some margin. I was a little nervous using a company I had never heard of before. After a couple of days I gave them a call to check delivery status. It was around New Year when I ordered so understandably things were moving a little slower. The advisor on the phone told me the delivery date was due tomorrow and that is when it’s arrived. I was very impressed to see the delivery was carried out by Travis Perkins. I didn’t realise there was any affiliation between the two companies. Very pleased with my order, very pleased with the service, very pleased with the price.
8 January 2026
Reply from DIY Building Supplies
Hi Mark, thank you for your review. We’re glad you were happy with your order and delivery!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Reply from DIY Building Supplies
Hi Essench, thank you for your review. We’re glad you were happy with our customer service!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Very good prices and excellent delivery…
Very good prices and excellent delivery , also very good communication
I would definitely recommend DIY Building supplies
Thankyou
7 January 2026
Reply from DIY Building Supplies
Hi David, thank you for your review. We’re glad you were happy with your delivery!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Great service, competitive price
First time I've used DIY Building Supplies, great service and a competitive price. Don't need to say anymore other than they are on my radar now for future.
16 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi Ash, thank you for your review. We’re glad you were happy with our service!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Great customer service…
Nicola and Catherine in customer services made me value you and I intend to use you in the future. It is rare these days to be able to speak to someone who knows what they are doing and gets on with it.
6 January 2026
Reply from DIY Building Supplies
Hi Katharine, thank you for your review. We’re glad you were happy with our customer service!
We really appreciate your kind words and we look forward to supplying you again and turning this into a 5-star review!
Best regards,
The DIY Team
Loft flooring
Well packaged chipboard that was undamaged - helpful delivery driver who reversed down our narrow drive as far as he could.
Good price
5 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi Jon, thank you for your review. We’re glad you were happy with your delivery!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
The insulation arrived on time even…
The insulation arrived on time even though there was some minor damage this was resolved so good prices and delivery
Would recommend
14 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi Steve, thank you for your review. We’re glad you were happy with our delivery time and our resolution!
We really appreciate your kind words and we look forward to supplying you again and turning this into a 5-star review!
Best regards,
The DIY Team
Very easy to order on website and fast…
Very easy to order on website and fast delivery will definitely use again.
12 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi Anthony, thank you for your review. We’re glad you were happy with your order!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Waited 4 weeks for delivery
Waited 4 weeks for delivery. And worst of all the wood came wet. This was bought for interior, and alot of money to come wet and warp.
Emailed and no response.
Also cost me double the price in timbers, they out source there products from there local MKM ( which charges half the price and came the next day, dry), which diy building supply charged me double, do not recommend. Customer service and product was appalling.
9 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi Danielle, thank you for taking the time to leave a review. Sometimes, circumstances beyond our control can mean that materials can arrive with defects. However, these incidents are rare and I am so sorry that this has happened to you.
Could you please email us at support@diybuildingsupplies.co.uk so we can try and rectify this for you?
Kind regards,
The DIY Team
We got hit with bad snow and ice…
We got hit with bad snow and ice recently that made delivery impossible on the originally scheduled day. The business actively reached out and discussed the change of plans clearly and kept me in the loop to changes. The wood was high quality with no defects or splits.
12 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi James, thank you for your review. We’re glad you were happy with our customer service!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Reply from DIY Building Supplies
Hi Stephen, thank you for your review. We’re glad you were happy with our customer service!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Good communication and driver very helpful
Good communication right up to delivery driver very pleasant and helpful
19 December 2025
Unprompted review
Reply from DIY Building Supplies
Hi Mark, thank you for your review. We’re glad you were happy with your order!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Company
Company, delivered on the day they said,very satisfied.Trust pilot sent this review before the goods were delivered,not very logical?
6 January 2026
Reply from DIY Building Supplies
Hi David, thank you for your review. We’re glad you were happy with our delivery!
Trustpilot sends reviews automatically, so we are sorry that this reached you prior to the delivery being made.
We really appreciate your kind words and we look forward to supplying you again and turning this into a 5-star review!
Best regards,
The DIY Team
Poor Communication.
Ordered before Christmas, delivered after Christmas. Gave instructions for the position of the delivery which was ignored and dropped in a location causing a lot of additional labour.
Poor communications.
23 December 2025
Reply from DIY Building Supplies
Hi Richard, thank you for your honest review.
We are sorry that the delivery driver missed the instructions and caused additional labour. We did pass on the instructions you gave us over the phone, but sadly, it looks like these were missed by the delivery driver.
We apologise for the inconvenience this has caused and hope this hasn't deterred you from thinking of us next time you require building materials.
Kind regards,
The DIY Team
Reply from DIY Building Supplies
Hi Mykola, thank you for your review. We’re glad you were happy with your order!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
I am a returning customer 😉
I am a returning customer due to fantastic in house service and very reasonable prices for the materials for my recent building project 😁
5 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi P, thank you for your review. We’re glad you were happy with our customer service!
We really appreciate your kind words and we look forward to supplying you once again :)
Best regards,
The DIY Team
First rate builders merchant
I had brilliant fast service from a driver who couldn’t have been more helpful in his precision in off loading
5 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi Andrew, thank you for your review. We’re glad you were happy with our service and delivery!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
Return customer couldn't be more pleased
I have used diy building supplies multiple times now, they have excelled every time. Prices are always great, and delivery is always spot on
5 January 2026
Unprompted review
Reply from DIY Building Supplies
Hi Mark, thank you for your review. We’re glad you were happy with our service!
We really appreciate your kind words and we look forward to supplying you once again :)
Best regards,
The DIY Team
Very competitive price
Very competitive price, great service. Cheerful delivery driver too.
5 December 2025
Unprompted review
Reply from DIY Building Supplies
Hi Jon, thank you for your review. We’re glad you were happy with our service and prices!
We really appreciate your kind words and we look forward to supplying you again.
Best regards,
The DIY Team
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