Awful ordered some paint through these guys via Amazon. when the paint didn't arrive the customer service was slow and not very good. I had four parcels go missing on the same delivery this was the on... See more
Company replied
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See what reviewers are saying
Just started using DIYDIRECT.CO.UK - quite impressed with service. Goods turned up just over 24 hours after order. All good and decent price. Comms were pretty good, and courier was Royal Mail, ord... See more
Company replied
Poorly described on the internet, the two tap cartridges arrived OK and, with luck, might be useable. A better description in the promo ads would give potential buyers some confidence in placing an o... See more
Company replied
Brilliantly simple to order and received parts the very next day, just before i was leaving to goto the job that I needed them for. DIY Direct had 30mm masonry tool blades that fit a multitool wh... See more
Company replied
Company details
- DIY Store
- Hardware Accessories Store
- Hardware Shop
- Light bulb supplier
- Safety and work wear
- Woodworking Supply Shop
Information provided by various external sources
DIY Direct offers you The Trade's Secret: thousands of professional-choice DIY items, at low trade prices, now exclusively for everyone. Browse our online shop.
Contact info
United Kingdom
- customer.services@diydirect.com
- diydirect.com
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Excellent service thank you
6 August 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Really speedy delivery
Really speedy delivery, great product and great service all round. Really really pleased. Will definitely use this company again!
5 August 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it and we look forward to your return!
Plumbing part received on time
Plumbing part received on time. Email notifications useful
5 August 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Absolutely brilliant service
Absolutely brilliant service. Tool lost in post, replaced the next day without problem. And the tool was of very good quality.
5 August 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Goods delivered quickly
4 August 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
I couldn't buy the fitting I wanted…
I couldn't buy the fitting I wanted locally so ordered online. Big downside for me that there is no telephone number for this company, which they confirmed to me by email when I asked the question. This is not acceptable to me as a customer.
2 August 2022
Reply from DIY Direct
We are pleased we could supply the fitting you needed but as we explained when you contacted us last week, we are an ecommerce-only business and all communication is by email. We invariably respond within 1 working hour and not having a call centre helps us keep our prices low.
Good price
Good price, arrived earlier than forecast, goods fitted description, what’s not to like?
1 August 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Fast efficient service
1 August 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Well packed and quick
Arrived after two days in a heavy duty tube in perfect condition by Parcelforce. Really pleased as exactly what I wanted and out of stock locally. Will use this firm again xx
31 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it and we look forward to your return.
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it and look forward to your return.
Cheap and FAST delivery
The things I ordered were a lot cheaper than the three main diy stores. I got free delivery and it arrived fast. I hope the range of things sold improves as this is my new go to site for DIY stuff.
21 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it and look forward to your return.
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Excellent service and product
19 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Easy to use website
Easy to use website, delivery questions solved in minutes, overall, pretty pleased
16 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a positive review, we really appreciate it.
Swift and easy
16 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
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