Awful ordered some paint through these guys via Amazon. when the paint didn't arrive the customer service was slow and not very good. I had four parcels go missing on the same delivery this was the on... See more
Company replied
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See what reviewers are saying
Just started using DIYDIRECT.CO.UK - quite impressed with service. Goods turned up just over 24 hours after order. All good and decent price. Comms were pretty good, and courier was Royal Mail, ord... See more
Company replied
Poorly described on the internet, the two tap cartridges arrived OK and, with luck, might be useable. A better description in the promo ads would give potential buyers some confidence in placing an o... See more
Company replied
Brilliantly simple to order and received parts the very next day, just before i was leaving to goto the job that I needed them for. DIY Direct had 30mm masonry tool blades that fit a multitool wh... See more
Company replied
Company details
- DIY Store
- Hardware Accessories Store
- Hardware Shop
- Light bulb supplier
- Safety and work wear
- Woodworking Supply Shop
Information provided by various external sources
DIY Direct offers you The Trade's Secret: thousands of professional-choice DIY items, at low trade prices, now exclusively for everyone. Browse our online shop.
Contact info
United Kingdom
- customer.services@diydirect.com
- diydirect.com
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Fast service
15 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Excellent product and speed of service
Excellent product and speed of service
Very good at sorting out my problems
Would recommend them
15 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Exactly what I was looking for and…
Exactly what I was looking for and great value for money
14 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Disappointing
The initial service was excellent. However although I have received a message to say that I have been refunded no payment has gone into my bank which has disappointed me greatly.
14 July 2022
Reply from DIY Direct
Thank you for your review, we hope our email to you clarifies the matter and that you will please consider amending or removing your review.
Very prompt and the correct product
Very prompt and the correct product. Would give 5 but the product had instructions that were unreadable as if photocopied so many times the pictures were indecipherable which I am sure has nothing to do with DIY Direct
12 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a positive review, we really appreciate it. We are sorry to hear about the instructions, please do contact us directly if you need any assistance.
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Brilliant service and pleased with item
11 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Excellent, fast delivery
Excellent, blisteringly fast delivery, (despite rail strikes and other political turmoil at the time!). Delighted.
10 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us an excellent review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a positive review. As an ecommerce-only business I am afraid we do not offer a telephone number, although it does help us to keep our overheads down and therefore our prices low! We also respond to emails very quickly during office hours.
Very swift delivery.
Very swift delivery.
My product had some manufacturing faults that will be reported to the manufacturing company.
8 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a positive review and also for the feedback you provided to our customer services, which has been passed to the product manufacturer.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a excellent review, we really appreciate it.
Very promptly delivered
Very promptly delivered, but it wasn’t clear who was delivering the package. I got an email saying I could track the parcel but it wasn’t clear how to do this. When I’d worked this out TNT/FedEx had no knowledge of the package. Our postman delivered it!
Product is fine and does the job but it does have projections at the back which would make it difficult to attach to a hard surface.
7 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
Delivered on time exactly what ordered…
Delivered on time exactly what ordered will use this service again
6 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a excellent review, we really appreciate it and look forward to your return.
Reply from DIY Direct
Thank you for taking the time to leave us a great review, we really appreciate it.
Reply from DIY Direct
Thank you for taking the time to leave us a excellent review, we really appreciate it.
A fast and efficient service and I…
A fast and efficient service and I would recommend this Company. I will continue to use them in the future
5 July 2022
Reply from DIY Direct
Thank you for taking the time to leave us a positive review, we really appreciate it and look forward to your return.
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